MA Curating Collections and Heritage graduate Matt Fletcher discusses how the course prepared him for his new role at London’s Science Museum
My postgraduate degree in Curating Collections and Heritage at the University of Brighton, which I completed this summer, has provided me with a strong foundation of transferable skills that I apply in my new role as a Visitor Experience Assistant at London’s Science Museum. While academic study and professional museum work require different skill sets, the combination of postgraduate learning and practical experience has deepened my understanding of how museums operate as institutions. In turn, my public-facing role at the Science Museum has enabled me to develop interpersonal and practical skills that complement and extend my academic background.
During my postgraduate studies, I developed essential skills in research, critical thinking, academic writing, and critical engagement with heritage. This involved analysing complex ideas, evaluating sources, and presenting arguments clearly and coherently. One of the most directly transferable aspects of my degree has been an understanding of how heritage is constructed, interpreted, and communicated to different audiences. This theoretical grounding has been particularly valuable in helping me consider the visitor’s perspective and reflect on how museums engage diverse publics and communicate their messages in accessible and inclusive ways.
Although my role at the Science Museum is largely visitor-facing rather than research-based, my academic training supports my ability to engage meaningfully with visitors. The skills I developed during my studies, such as quickly absorbing information, recalling key facts, and contextualising exhibitions—enhance the quality of my interactions on the gallery floor. This allows me to respond confidently to visitor questions and contribute to a more informed and engaging visitor experience.
My dissertation explored the impact of neoliberalism on the museum sector, particularly in relation to government funding. This research significantly shaped my understanding of the structural challenges facing museums today, including the increasing reliance on volunteers following funding cuts and staff redundancies across the heritage sector. It also deepened my awareness of the growing importance of public donations, memberships, and commercial activities in sustaining museum operations. As a result, I now approach my role with a greater awareness of institutional budgets, strategic decision-making, and the importance of audience engagement in supporting the long-term sustainability of museums.
Alongside my academic studies, my placement at the Old Police Cells Museum played an important role in developing my employability, as museums place high value on first-hand volunteering experience. Although the museum differs significantly from the Science Museum in terms of scale and resources, the placement allowed me to gain practical experience in museum writing, audience engagement, activity design, report writing, and article production. I found this experience highly valuable and continue to volunteer at the museum, contributing written content and interpretive materials. This ongoing involvement has strengthened my confidence and reinforced the connection between theory and practice.
My role at the Science Museum has also enabled me to develop professional competencies that were less prominent during my academic studies, particularly confidence in public engagement. Working in a busy front-of-house environment has strengthened my verbal communication skills and my ability to think on my feet. Daily interaction with visitors from a wide range of backgrounds has improved my resilience and problem-solving abilities, especially when managing high footfall, responding to unexpected situations, or resolving visitor concerns efficiently and professionally.
Teamwork and professionalism have been central to my development in this role. Unlike academic study, which often prioritises individual output, museum work depends on collaboration across teams and departments. Through my experience at the Science Museum, I have learned the importance of clear communication, reliability, and mutual support in maintaining a positive and safe visitor experience. This has also enhanced my understanding of organisational structures and workplace expectations within a national museum setting.
In conclusion, my postgraduate studies have provided me with strong transferable skills in research, critical thinking, and communication, all of which have informed my approach to working at the Science Museum. In turn, my professional experience has allowed me to develop practical skills in public engagement, teamwork, adaptability, and visitor-focused communication. Together, these experiences have contributed significantly to my professional development and have prepared me for future opportunities within the museum and heritage sector, particularly in roles focused on communication, interpretation, and audience engagement.











