MA History of Design and Material Culture student Pippy Stephenson describes her current work as volunteer coordinator at the Imperial War Museum.
Alongside my part-time History of Design and Material Culture MA, I’ve been working as a Volunteer Team Leader (volunteer coordinator) at the Imperial War Museum. I began the role as I was going into the second year of my degree and still living in Brighton. So, the first few months involved a lot of early winter morning commutes. I moved back to London fairly promptly when I realised how unmanageable this was! But it was really exciting to have my first paid museum role after several years of volunteering in various museums such as the Garden Museum, Ditchling Museum of Art and Craft and a zero hours retail job at the Natural History Museum.
In my first year at Brighton, I’d taken Claire Wintle’s, ‘Museums in Context’ module, which introduced me to ideas of community engagement and museums as places for people, not just collections. After that I was drawn to museum roles which went some way to bringing people into museums who might otherwise feel unwelcome and in providing a sense of ownership of these institutions to local communities. Working in the volunteering department at the Imperial War Museum I’ve been able to learn more about this type of museum practice and develop my own programmes.
On a day-to-day basis my role involves providing operational and administrative support to volunteers, hosting training and development sessions as well as advocating for volunteers throughout the museum. This can mean ensuring they get tours of new exhibitions, a workshop with an expert or simply a higher cap on their expenses. Throughout the last year, I’ve worked on two programmes that sought to improve the volunteering offer at the museum. Firstly, I led a research project with a group of students from a local university, setting them the task of finding out why relatively few local people volunteer at the museum. I felt that it was important to increase the number of local people engaging as volunteers, in order to foster a closer relationship with the local community. The project lasted six weeks and resulted in the students producing a list of recommendations, one of which was to offer short-term skills based programmes in order to engage local young people.
Using this advice, I designed the IWM Summer Volunteer Programme, running from June to September. We aimed it at 18-25 year olds from South London looking for careers in heritage. The programme consists of weekly or twice weekly skills sessions with staff members throughout the museum, alongside front of house shifts. The idea was to provide an insight in a wide variety of museum roles along with practical experience, as the behind the scenes of museums can feel like a bit of a mystery. It can also be very tricky to start a career in heritage, so I hoped this experience could help those enrolled on the programme secure their next opportunity.
We had sessions with curation, operations, archives, preservation, retail, marketing, events, learning and with the Director General, among others. The feedback we gathered at the end of the programme proved that the volunteers found these sessions immensely rewarding. Alongside this, volunteers could sign up for flexible front-of-house shifts, starting out with an experienced buddy. The buddy programme at the museum has been running for several years now and it means that every new volunteer starts out by shadowing a friendly, welcoming volunteer. We had a lovely group of twelve volunteers enrolled on the programme, all but two have chosen to stay on as volunteers and we have received really positive feedback.
I’ve had a really great time working as a Volunteer Team Leader so far. Alongside studying and working, I’m also an Ambassador for the Design History Society. In that capacity I’ve written a blog post about Elephant and Castle and I’m currently working on a seminar series about utopia, which will draw upon ideas discussed in my dissertation. I was lucky enough to attend the Design History Society conference in Canterbury this year, where I had a great time on an architecture tour of the city, watching some really interesting research presentations and getting to know some new people, including my DHS colleagues. I’ve now finished my degree, so look forward to working more with our volunteers and developing in my roles at IWM and the DHS.
