I had the honour and privilege of interviewing Elizabeth Hill, J.D, CO-OP, on Expert Views on ADR (EVA) Vid / Podcast Show. She is the Vice Chair of the American Bar Association (ABA) Section of Dispute Resolution and the Associate Director at the University of Colorado Boulder Ombuds Office.
Before joining CU Boulder, Liz served as Arizona Assistant Attorney General, Assistant Ombudsman for the State of Arizona and Ombudsman for Apollo Education Group.
She is a trained mediator and Certified Organizational Ombudsman Practitioner (CO-OP). Liz served as the ABA Section of Dispute Resolution Budget Officer and Spring Conference Planning Co-chair, as well as Chair of the International Ombudsman Association (IOA) CO-OP Recertification Committee.
She wears many hats, so I have left the link to her profile below: https://www.linkedin.com/in/elizabeth-hill-b5b7408
Liz’s email address: Elizabeth.Hill@Colorado.EDU
You can learn more about three of the US ombuds/ombudsman models at the following websites: Classical/public sector ombudsman: https://lnkd.in/gGuWxuRU Long-term care ombudsman (advocate ombudsman): https://www.nasop.org Organizational ombuds: https://lnkd.in/gyKeSC6m
*****Ombuds Day is celebrated on Thursday, October 12th. The theme for 2023 is Ombuds: Diverse in Role.
Happy Ombuds Day in Advance!!!
In this series, we analysed the following questions:
1. What is an Ombuds or Ombudsman?
2. Is there a history behind or associated with it in the US?
3. Is there a difference between an Organisational Ombudsman and a Traditional or Classical Ombudsman?
4. Is there any measurable difference between the Cost and Time Frame for settling disputes or conflicts with Ombuds when compared to litigation?
5. What is the role of the ombuds in resolving conflicts within an organisation? How independent are they?
6. How does the role of an ombudsman differ from a mediator or arbitrator in conflict resolution?
7. What are the pros and cons associated with ombuds?
8. What issues can ombuds help resolve in a workplace setting?
9. How can ombuds maintain confidentiality while still addressing concerns brought to their attention?
10. What qualifications and training are required to become an ombuds?
11. What is the way forward for the Mass Advocacy of ADR?
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