Between Two Thorns Part 2: Persona Development

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PROFILE

Persona name: Jackie Silva

Background: She is a full-time working professional for a PR company.  She is head of the marketing & promotion department and has a strict schedule to keep her week organised. She is neither bored nor boring. Her hobbies incluse gym, travelling, modern art and decorating. She is intrested in expanding her design techniques by pursuing floristry.

Demographics: Jackie is 29 years old, she identifies as female and she lives in a trendy city. She earns over 60K p/a.

Key word search:

  • Interior design
  • Aesthetic
  • Styling
  • Unique workspaces
  • Workshops
  • Bonsai
  • DIY terrariums

Key Characteristics: 

  • Scheduling
  • Coporate
  • Original

Goals: “To break the glass ceiling by climbing up the corporate ladder.”

Challenges:

How We Help:

Quotes:

Common Objectives:

Marketing Messages:

 

 

https://www.similarweb.com/

https://www.betweentwothorns.com/contact/

 

 

 

 

 

Between Two Thorns (A short analysis)

Image result for between two thorns brighton began its its Journey in 2017 selling flowers from a market stall in the centre of Brighton.  After trials to find its place as a business in this world they opened the littlest flower shop in Brighton. It is described as a haven fro everyone, because who doesn’t like plants, coffee, cake and learning? Their etho is, “All we want to do here is provide a damn good service to damn fine people.”

The role of the website for this business is to have web presence. As a small and upcomming business they need to establish themselves in the world of social media. By having a website they can link their long-term projects, events and record their success in a space eveyone can see.

The value proposition by Between Two Thorns is very unique because they have almost prommoted themselves as a hybrid bussiness. They run a store that doubles both as a coffee shop and a floristry.

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https://www.betweentwothorns.com/info/

 

LateRooms.com

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LateRooms.com was founded in 1999 in Manchester. The goal of the company is to enable ‘on the day’ hotel reservations across the world. In 2007 they joined the world’s leading leisure travel group, TUI Travel PLC. Their first challenge, was gaining space on social media platforms in order to understand the demand. For any web-based organisation building a good reputation and reacting positively to competition is a difficult task. Considering the pace of the travel industry it is key to reach the customer first by applying a social media monitoring system that can respond to the online ‘chatter’. LateRooms.com found the solution by partnering up with Brandwatch Analytics; a user friendly and customizable platform that provides actionable data. LateRooms.com has a strong focus on customer service and understanding key factors in an individual’s decision-making process. This influenced them to develop their concierge service where customers can ask questions on their numerous social media platforms and the concierge will reply with the best destinations and deals, 30% of these enquires lead to sales. Today, the organisation “offers over 65000 properties worldwide with more UK hotels than any other competitor. Their site has over 1.4 million genuine guest reviews and a 24 hour call centre for round-the-clock support. LateRooms.com came first place in the Best Online Hotel Booking Company category.”

 

References:

https://studentcentral.brighton.ac.uk/bbcswebdav/pid-3266399-dt-content-rid-6139642_1/courses/IT282_2018/Brandwatch_CS_Late-Rooms.pdf

 

Takeaways:

1. How to use edublogs

2. What is Laterooms.com

3. Importance on online anayltics tools