Turnitin News – 25 October 2018

Turnitin Service was unavailable from 10.56-13.19 – Resolved and confirmed at 13.30

Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 13.19 on Thursday 25th October.

Turnitin News – 22 October 2018

Turnitin Service was unavailable from 09.37-14.36 – Resolved and confirmed at 15.27

Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 15.27 on Monday 22nd October.

 

Turnitin News – 17th September 2018

Current backlog of submissions – Monday, 17th September 2018:
Turnitin Support have notified us that service access was intermittent starting early this morning. This has been resolved by a fix implemented by their engineers, however as a result they report and we have confirmed that there is currently a backlog of submissions. This means that submissions are taking longer to go through than usual with a reported wait time of 4-5 minutes. This situation should be rectified over the course of the day.

Turnitin News – 13th September 2018

Turnitin Scheduled Downtime on Saturday, 22 September 2018:
Turnitin will have scheduled downtime for maintenance on Saturday, 22 September from 4pm to Sunday 23 September 12:30am.

All Turnitin services will be unavailable during this period, including Feedback Studio and the Turnitin app for iOS (iPad/iPhone). Please ensure that submission deadlines are not scheduled on this date.

Turnitin News – 29th August 2018

Issues reported on 29th of August: there were intermittent issues with Turnitin overnight and up until 9:40am. During this time users may have been seen a ‘503’ error and would have been prevented from submitting. This is now resolved.

RESOLVED: 18/09/18
Continuing issues affecting the use of the ‘mark without a submission’ function
At present staff cannot mark in Turnitin if a student submission is not present. Until the issue is resolved you will not be able to use Turnitin to mark without a submission. For more information and advice please see this previous post.

Turnitin News – 31 May 2018

RESOLVED – Please synchronise your marking and install the new version of the app (released on 14/06) from the iTunes app store to resolve the issue.

Notice: This issue will affect Turnitin for iPad app users who have installed the app update released to the iTunes app store on 30/05/18

We have been alerted to an issue with the Turnitin for iPad where the ‘information’ or ‘i’ area for a specific student paper is no longer showing submission information. This issue has been encountered by more than one user in more than one submission point. Therefore we suspect that this is a broader issue related to the app update released yesterday. The screenshot below shows how this issue will display in the app. Turnitin Support have been notified of this issue.

Recommendation: If you have not yet updated, please do not update the app until further notice. Although no issues with the upload of marks have been reported to us at this time the app should be considered as ‘AT RISK’. As a result we advise that you continue your marking on a computer as a precaution.

For more information about using the app and our recommendations related to Turnitin for iPad updates refer to our guidance page: https://staff.brighton.ac.uk/is/learningandteaching/Pages/Turnitin/Marking-with-the-Turnitin-app.aspx

Turnitin app screenshot image

 

Turnitin News – Supplemental: Sync between Turnitin and Grade Centre

Update: Please note that issues adding submissions to the Turnitin Feedback Studio app for iPad directly via Safari web browser have been resolved. Please see the previous Turnitin News March Addendum post for details.

Current Issues affecting Turnitin Feedback Studio and the Turnitin/Blackboard Integration

We have detected issues with the syncing of grades between Turnitin and the studentcentral grade centre. If you are involved in marking students work using Turnitin, or involved in the administration of grades between Studentcentral and CAMS, please read on.

When a tutor marks and grades a script in Turnitin, this grade is sent to the studentcentral grade centre. It is from here that school offices download grades ready for importing into CAMS. We have identified that this ‘syncing’ of grades between the two systems is not happening automatically as expected.

We advise that all tutors should manually ‘sync grades’ once grading is complete, to ensure the studentcentral grade centre receives the up to date grades. Any subsequent changes to marks in Turnitin should be followed with a ‘sync grades’. This will ensure school offices receive the correct grades for students work.

To manually ‘sync grades’

  • Within a Studentcentral module, go to the Control Panel > Course Tools > Turnitin Assignments
  • You will see a list of Turnitin assignments. The sync grades button is located on the right side of the screen. You will need to ‘sync’ for each submission point you are marking

    screenshot showing sync grades

Turnitin News: March

Scheduled maintenance on Saturday, 17th of March – Turnitin Services unavailable from 4pm – 10pm

TurnitinUK and Turnitin Feedback Studio for iPad will be unavailable from 16.00 – 10.00 on Saturday, 17th of March, 2018. Please take this maintenance window into account for deadlines.


Issue was in effect from 13.57 – 15.05 on Monday 5th of March, 2018

Turnitin: Intermittent issues with slowness when marking and viewing papers
We have been advised by Turnitin that the service is currently experiencing slowness when marking or viewing papers in the Turnitin Feedback Studio. Based on testing today, this national issue, is also affecting Feedback Studio at the university and in some cases it may take a long time for the paper to load or for quickmarks and comments to be shown or to save. For the time being we advise against continued use of Turnitin for marking until we receive notice from Turnitin that the service has returned to normal.


RESOLVED by Turnitin Support on 07/03/18

As of writing the issues reported on 27th of Febuary persist and we await further updates from Turnitin Support

For more information related to issues with the Feedback Summary (longform comments box), please read the earlier blog post: https://blogs.brighton.ac.uk/servicestatuslogs/2018/02/27/turnitin-news-27th-of-february-2018/

Turnitin News: 31st of January 2018 QuickMarks Error

Several staff members have reported seeing an error code when using QuickMarks in the Turnitin Feedback Studio. After the error code is dismissed the Feedback Studio window is subsequently frozen. This is an intermittent issue and when it occurs the only way to resolve it is to close the Feedback Studio window and then re-open the submission again from the inbox.

This issue is affecting several universities and the eLearning team have reported the problem to Turnitin Support.

Please note: this issue has been reported in all major web browsers (IE/Firefox/Chrome/Safari) on both PC and Mac. No reports have been received relating to the use of QuickMarks in the Feedback Studio for iPad app.

Screenshot image showing the error message
How the error looks onscreen

While we await the resolution of this issue, if you encounter this problem, please send the following information to the Service Desk via email.

  1. Which web browser were you using at the time?
  2. What type of computer were you working on? E.g. PC or Mac, at work or at home.
  3. Which module was it? E.g. module code and semester (if applicable)
  4. Which submission point was it? The name of the Turnitin submission point.
  5. What date/time did the problem occur?
  6. [Optional] a screenshot can help to provide evidence for Turnitin Support

Turnitin News: January 2018

11/01/18: Breaking news…Qualitative Rubrics in the Turnitin Feedback Studio for iPad app are now fixed.

The problem affecting the use of qualitative rubrics in the Turnitin Feedback Studio for iPad app, where rubric entries would not save has been resolved. This issue was first reported back in August.

You may now install the update from the Apple iTunes App Store.

Before you update: prior to any update of the app we recommend that you check that any marking that you have completed in the app has synchronised to Turnitin and that your changes are shown in the version of Turnitin accessed via desktop computer through studentcentral. If you are unsure of how to synchronise, please review this guide: https://guides.turnitin.com/01_Manuals_and_Guides/Feedback_Studio_for_iPad_Guide/17_Syncing_Data

For detailed information about the updated app, you can review the release notes at the following link: https://guides.turnitin.com/01_Manuals_and_Guides/Release_Notes/Mobile_Release_Notes

Another fix of note in this upgrade is that special characters are now supported. This should hopefully resolve another issue that was reported where strange subtitute characters were shown in place of certain text characters when a paper had been marked in the app.

Coming soon for students: up to three instant similarity reports prior to a 24hr delay …specifically 16/01/18!

This is a big improvement for our students. At present Turnitin works like a queue system, so any papers which have not been processed for similarity are given preference. What this means is that the first similarity report that students receive is almost instantaneous (typically <10mins to process), however, any subsequent submissions may not receive a fresh similarity report for up to 24 hours. With this update students will be able to get speedy similarity reports for the first three submissions, the fourth re-submission would be subject to the 24 hour delay.

More info…
If the submission point is set to “immediately (can overwrite reports until due date)” students are allowed to re-submit their work as many times as they want prior to the deadline. The final submission put in closest to the deadline then becomes the work that is marked. One of the benefits of selecting this option is that students can submit a draft in order to become more confident using Turnitin and also to review a copy of their similarity report so that they can address any citation issues or unintended source copying.