Users may have experienced access issues when using one or more Microsoft 365 services. Specifically SharePoint Online and Microsoft Teams users in Europe; though, users may have also experienced similar issues with Exchange Online, OneDrive for Business.
Impact was primarily to users located in the United Kingdom; however, users in other regions who were routed through the affected United Kingdom-based infrastructure may have also been impacted.
Start time: Tuesday, January 12, 2021, 3:51 PM (3:51 PM UTC)
End time: Tuesday, January 12, 2021, 4:40 PM (4:40 PM UTC)
Preliminary root cause: Processing infrastructure that handles Microsoft 365 request traffic for European users began experiencing failures, preventing some users from accessing the services.
12th January from 15:45 – 19:00 Turnitin Service Disruption reported.
Turnitin reports that their own systems were not effected, however a broader Data Centre issue in London could have affected access to Turnitin services.
On Dec 22nd 2020 between 22:05 and 22:25PM GMT, the Panopto EU Cloud experienced a site outage.
Panopto’s cloud operations team has resolved the issue.
The cause of the incident was a misconfiguration on a database server. During Panopto’s most recent downtime release on Dec 19, they updated the configuration of their database servers to better utilize physical memory. The new configuration contained an error that caused the database server to reach an out of memory condition. Panopto resolved the outage by fixing the misconfiguration on the server that ran out of memory. To prevent a recurrence of this issue, their engineering team audited and updated the memory configuration on all database servers.
6/11/20 at 15:39:
Turnitin have informed us that the service disruption which affected the generation of similarity reports is now resolved and the processing backlog has mostly cleared.
Please be advised that Turnitin have informed us of a service disruption which is affecting the generation of similarity reports. Currently there is a delay in processing reports. This may affect students who are drafting submissions and wish to refer to their similarity report and also staff who are reviewing student work that has been submitted today.
Turnitin engineers are currently working on the problem. For up-to-the-minute updates on the status of the Turnitin service please refer to this page: https://turnitin.statuspage.io/
Update – distruption period: BST Oct 20 14:40 – Oct 20 18:30
This issue is now resolved and service has resumed.
Turnitin Service Unavailable – Tuesday 20th October 2020
Please be aware that the Turnitin Service for electronic submission and assessment is currently unavailable. At this time is not possible for students to submit work or for marking to take place. Turnitin are aware and their engineers are currently investigating the problem. The service disruption is affecting Turnitin integration services internationally and they are working to fix it.
For up-to-the-minute updates on the status of the Turnitin service please refer to this page: https://turnitin.statuspage.io/
Edublogs authentication was briefly disrupted around 11am on the 25th of August, and wasn’t re-enabled until 13:43 on the same day.
All Blog Sites remained live, and no issues were reported from external sources.
Possible LDAP firewall issue. The issue has been resolved.
From Turnitin on 19th, May in the morning:
Users accessing Turnitinuk.com via Blackboard integrations may be encountering 500 errors while attempting to access to the service. We are investigating this issue as our top priority.
Apologies for any inconvenience this may be causing. To track the progress of this incident please view our status page – https://bit.ly/3fKMg8l
From Turnitin as of 10:15am on 19th May:
Users accessing Turnitin UK via Blackboard integrations should now be able to access the service again. We are continuing to monitor the situation and will continue to provide updates on the status of the service.
May 19, 10:17 BST
Degraded Turnitin Services this morning Monday 27 April
Turnitin have informed us that paper submission, similarity report processing and feedback studio are affected by degraded performance. This means that although the service is available users may encounter slowness when using Turnitin. Based on testing we have been able to confirm that loading times and similarity report processing are slower than usual. The issues were reported by Turnitin at 5am this morning. A fix has since been put in place and the solution is being monitored; the issues should be resolved soon. For live updates, you can visit Turnitin’s service status page (https://turnitin.statuspage.io/).
Service restored as of 18.08 on 13/11/19
Turnitin (UK and Intl) encountered an a service disruption followed by an outage. This occurred between 16:00 – 18:08 on Weds 13th November.
Turnitin and Turnitin UK are currently down. This means that staff and students are not able to log in or make submissions.
Turnitin have stated the following:
“we are working on this issue as our top priority and are performing emergency maintenance. Apologies for any inconvenience this may be causing.”
News (16.50 on 13/11/19)
We have been advised that Turnitin is experiencing an unexpected service disruption
Students may not be able to submit work or submissions may take longer to upload than expected. Staff may not be able to download submissions to grade them. This issue is affecting UK and International Turnitin services.
For up-to-date information and status updates, please refer to the the Turnitin Status Page.