Turnitin: issues downloading individual/bulk original file format

9 April – ongoing

There is currently an issue when users attempt to request individual or bulk download of the ‘original file’ format from an anonymous submission point. When the download is triggered, the following message is shown onscreen, “there was an error processing your request”.

This means that there is not a solution for downloading original paper formats (e.g., Word, PDF, PPTX format) at this time. A ticket has been logged with Turnitin.

Workaround

A workaround is to place a piece of annotation on the paper and then download the Grademark papers individually or in bulk, if you require PDF format for marking purposes.

Screenshot of a simulated Turnitin Submission Point with an error message show at the top of the screen when attempting to download the 'original file' papers

Screenshot of the error message shown in a Turnitin inbox as indicated by the purple arrow

UPDATE: Issue with PowerPoint content not being recorded in Microsoft Teams meetings

Microsoft have resolved the issue. Recordings with shared powerpoints in Teams is now working again.

Scope of impact: This issue may have affected any meeting recorded during the time of this event.

Start time: Monday, March 22, 2021, at 7:00 PM UTC

End time: Wednesday, March 24, 2021, at 12:00 PM UTC

User Impact: Users may have found that PowerPoint content being shared within Microsoft Teams meetings was not being recorded.

Final status: MS have identified that impact was caused by an authentication issue, introduced in a regularly scheduled update to their content sharing service. They have reverted the update, and confirmed using their internal reproduction of the issue that impact has been mitigated.

Scope of impact: This issue may have affected any meeting recorded during the time of this event.

Start time: Monday, March 22, 2021, at 7:00 PM UTC

End time: Wednesday, March 24, 2021, at 12:00 PM UTC

Blank Video problem with MS Teams recordings

We’ve received reports of “Blank Video” recordings in Teams, when sharing a Powerpoint in the session… When using a Windows 10 machine. (This issue does not seem to effect a Mac)

If you are running sessions in Teams, and wish to have successful recordings of the session, instead of sharing a Powerpoint, rather either “Share Window” or “Share Desktop” in the team-call when recording is needed, until this issue is resolved.

microsoft teams sharing image, showing to not use the powerpoint option

Download of Grademark papers (‘Current View’) & Digital Receipts

Resolved:
March 5th 12.30-17.30

Turnitin service disruption 05/03/21

Turnitin Support have informed us that there is currently an issue with the download of the grademark paper (also known as ‘current view’) and digital receipts. This issue is currently being investigated by Turnitin’s engineers and you can review updates at the Turnitin Status page.

Please note, that the view of the similarity report, marks and feedback and the submission information that are available via the Turnitin Feedback Studio (paper view) are unaffected. Student submissions and electronic return of feedback are unaffected. Staff review of working and marking activities are unaffected.

Turnitin Bulk Download errors reported 03-03-21

Some schools rely on the bulk download of the GradeMark papers (as in the PDF format capturing the marks, feedback, and annotation applied in Turnitin).

As of last week we have found that they can no longer produce bulk downloads which are made available via the ‘Messages’ section above the tabs in any Turnitin Submission Point Inbox. Each time you trigger a bulk download it does one of three things:

  • The bulk download never generates and you do not receive a message, even after waiting for several hours.
  • The download generates but with errors, so only a tiny fraction of the papers (2 out of x) are included in the resulting zip file and the manifest (txt) in the zip file indicates a few of the errors but not all of them. The message received indicates that there were errors, as shown in the screenshot below.

Screenshot of bulk download errors

  • You receive a message stating that the files failed to compress, as shown in the screenshot below.

Screenshot of a turnitin page error showing a failure of the bulk download zip file

A ticket has been raised with Turnitin.

The only work around for this issue, is to download the papers needed, one at a time…

Post date and marks release back to students

Turnitin Service Announcement:
Important information about the post date and marks release back to students

Background

Turnitin anonymous submission points are set to automatically release marks and feedback at the point of the post date; 21 working days after the published deadline. The post date is also the date/time when the work is de-anonymised.

Issue

We are now aware that although the marks and de-anonymisation are automated, the synchronisation between the marks/feedback in Turnitin and the corresponding column in the Grade Centre is not automated. Turnitin have confirmed that when using anonymous submission points the marks and feedback need to be synchronised manually. This applies to all anonymous submission points.

Solution

To manually synchronise at the point of the post date, a person must click the ‘Sync Grades’ link on each submission point (as shown in the screenshot below). This option is found in the Course Management menu in each module, under Course Tools > Turnitin Assignments.

Screenshot showing the Turnitin Assignments area in a module, a mouse cursor is pointing to 'sync grades'

What happens if grades/feedback are not synchronised?

If manual synchronisation has not taken place, the mark shown in the Grade Centre, which is then shown to some students via ‘My Marks’ may differ from what is shown in the Turnitin Feedback Studio (paper view). Also in some cases students will be unable to access their marks and feedback as the work is shown as ‘needs marking’ in the Grade Centre.

Questions

If you have any questions, please contact your school’s listed Learning Technologist.

RESOLVED: Panopto Recorder version 9 for Windows – Known Issue

Panopto have released an update to the Recorder for Windows that fixes the issues.

Last week we discussed the bug affecting Panopto for Windows and PPT. I wanted to let you know in case you missed the updated in the forums, this was fixed in Friday’s release:

We have had reports from academic staff about issues with Panopto Recorder when recording Powerpoint lectures, where the slides are NOT recorded and the resulting video is simply a blank screen with the lecturer’s voice only as a ‘voice over’.

In diagnosing this issue, we have discovered that it is a known-bug (problem) that is being worked on by Panopto Engineers.

Our advice:

  1. Do not update to Panopto Recorder for Windows 9. No matter how often you are prompted to do so. Just ignore the prompt.
  2. If you’ve already updated, Choose to record BOTH from Main Screen and Powerpoint
    Screencapture showing both the Main Screen and Powerpoint tickboxes ticked in the Secondary Source area of the window
  3. Or, to download the Powerpoint from your OneDrive onto the desktop of your local computer and run the presentation from your computer. The issue only effects Powerpoint files that are located in a networked drive, like OneDrive or DropBox.

Here’s the link to the Panopto Community site discussing the issue:

Community Panopto

Issues affecting Panopto Video search capabilities Jan-Feb 2021

Panopto is cognisant of continued issues with their ‘Search Functionality’ across the EU and Britain.  They have engineers building new systems, and server cascade responses to mitigate the issue.

Every three or so days since January 20th, we’ve been receiving these messages from Panopoto:

Incident Update
Panopto Cloud Operations Status

Current Status: Partial Service Disruption

Affected Infrastructure
Components: Search
Locations: Europe (EU)

Update:
The Panopto EU Cloud is experiencing an increased error rate in search.

The issue seems to be ongoing. If you have issues ‘searching’ your videos, please be patient, the ability will most probably return upon the next time you log in to My Studies.

Issues accessing Microsoft 365 services 12th Jan 2021

Users may have experienced access issues when using one or more Microsoft 365 services. Specifically SharePoint Online and Microsoft Teams users in Europe; though, users may have also experienced similar issues with Exchange Online, OneDrive for Business.

Impact was primarily to users located in the United Kingdom; however, users in other regions who were routed through the affected United Kingdom-based infrastructure may have also been impacted.

Start time: Tuesday, January 12, 2021, 3:51 PM (3:51 PM UTC)

End time: Tuesday, January 12, 2021, 4:40 PM (4:40 PM UTC)

Preliminary root cause: Processing infrastructure that handles Microsoft 365 request traffic for European users began experiencing failures, preventing some users from accessing the services.

Turnitin Service Disruption

12th January from 15:45 – 19:00 Turnitin Service Disruption reported.

Turnitin reports that their own systems were not effected, however a broader Data Centre issue in London could have affected access to Turnitin services.

From Turnitin:

TurnitinStatus's avatar

We have been made aware that a number of users are experiencing intermittent issues whilst trying to use Turnitin. This is an ongoing issue affecting a large number of companies/services across the internet and is not specific to Turnitin.