Turnitin provide support for all staff and students and may be your quickest route to seeking resolution to an issue you may be experiencing with Turnitin. The servicedesk@brighton and for staff your LTAs use this same mechanism when trying to resolve Turnitin issues.
If you feel confident in reporting your own issue to Turnitin or you are unable to contact support within the university due to holidays or weekends then you can do the following.
Contacting Turnitin Support and opening a support ticket
You can access Turnitin Help by clicking on Help within any Turnitin assignment you have access to on studentcentral.
TurnItIn had advised that this issue was affecting all TurnItIn services worldwide, including access to the service, assignment submissions, the feedback studio, and similarity report processing.
We encountered a disruption between the following times: 14:52 – 07:06 GMT Feb 15-16, 2019. We’re pleased to announce that this has been resolved. Please accept our apologies if you were impacted by the disruption.
The following Turnitin services will be unavailable on January 5, 2019:
Turnitin and TurnitinUK (including all integrations and Turnitin Early Adopter Program)
Feedback Studio for iOS
To ensure that services remain stable, particularly during high submission periods, this maintenance will include several hardware updates and performance improvements.
When will services be unavailable?
GMT January 5 16:00 – 00:00 (January 6)
How will you be affected?
Turnitin’s machines require a health check every now and again… Users will be unable to submit, grade, or access our service during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.
Stay up to date with Turnitin system status by following @TurnitinStatus on Twitter.
We were advised on Friday evening (7/12/18) by Turnitin that the issues experienced during the afternoon were resolved at approximately 17:05 and that the service returned to normal. The timeframe for the Turnitin service degradation for both staff and students was 15:15 – 17:05.
We have received reports that users are experiencing intermittent issues when attempting to access student submissions in Turnitin Feedback Studio. This issue will display as “503 error” when attempting to load a student submission in the browser.
Student work submission is also experiencing slowness and may also be affected.
[Update] 15:59 – Students are currently unable to submit.
[Update] 16:05 – Some submissions are going through. Intermittent service continues.
[Update] 17:55 – Turnitin reports that service has been restored as of 17:05.
We have reported this issue to Turnitin and will provide updates via this blog post which is also linked to on the Studies tab in studentcentral.
Turnitin Service was unavailable from 10.56-13.19 – Resolved and confirmed at 13.30
Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 13.19 on Thursday 25th October.
Turnitin Service was unavailable from 09.37-14.36 – Resolved and confirmed at 15.27
Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 15.27 on Monday 22nd October.
Current backlog of submissions – Monday, 17th September 2018: Turnitin Support have notified us that service access was intermittent starting early this morning. This has been resolved by a fix implemented by their engineers, however as a result they report and we have confirmed that there is currently a backlog of submissions. This means that submissions are taking longer to go through than usual with a reported wait time of 4-5 minutes. This situation should be rectified over the course of the day.
Turnitin Scheduled Downtime on Saturday, 22 September 2018: Turnitin will have scheduled downtime for maintenance on Saturday, 22 September from 4pm to Sunday 23 September 12:30am.
All Turnitin services will be unavailable during this period, including Feedback Studio and the Turnitin app for iOS (iPad/iPhone). Please ensure that submission deadlines are not scheduled on this date.
Issues reported on 29th of August: there were intermittent issues with Turnitin overnight and up until 9:40am. During this time users may have been seen a ‘503’ error and would have been prevented from submitting. This is now resolved.
Continuing issues affecting the use of the ‘mark without a submission’ function At present staff cannot mark in Turnitin if a student submission is not present. Until the issue is resolved you will not be able to use Turnitin to mark without a submission. For more information and advice please see this previous post.
Notice: This issue will affect academic staff and administrative staff who use Turnitin to mark when no submission is present.
On Monday (23/07/18) we reported an issue to Turnitin Support where the option to mark without a submission is no longer available. This issue continues to persist and we have requested an update from Turnitin Support.
How this problem manifests: From the Turnitin submission inbox when you click on the ‘pencil’ icon in order to mark without a submission, you may initially see a message to confirm that you wish to mark without a submission. After the initial confirmation, the Turnitin Feedback Studio window does not open and each subsequent click on the ‘pencil’ results in a grey loading animated GIF and no further action.
We will update this post as soon as we are notified of a solution. In the meantime if you require an alternative means to mark when no submission is present you can use a manual column in the studentcentral grade centre. If you need to use a rubric with a manual column or require assistance with the use of the studentcentral grade centre tools, please contact your Learning Technologies Adviser.