Update – distruption period: BST Oct 20 14:40 – Oct 20 18:30
This issue is now resolved and service has resumed.
Turnitin Service Unavailable – Tuesday 20th October 2020
Please be aware that the Turnitin Service for electronic submission and assessment is currently unavailable. At this time is not possible for students to submit work or for marking to take place. Turnitin are aware and their engineers are currently investigating the problem. The service disruption is affecting Turnitin integration services internationally and they are working to fix it.
For up-to-the-minute updates on the status of the Turnitin service please refer to this page: https://turnitin.statuspage.io/
Edublogs authentication was briefly disrupted around 11am on the 25th of August, and wasn’t re-enabled until 13:43 on the same day.
All Blog Sites remained live, and no issues were reported from external sources.
Possible LDAP firewall issue. The issue has been resolved.
From Turnitin on 19th, May in the morning:
Users accessing Turnitinuk.com via Blackboard integrations may be encountering 500 errors while attempting to access to the service. We are investigating this issue as our top priority.
Apologies for any inconvenience this may be causing. To track the progress of this incident please view our status page – https://bit.ly/3fKMg8l
From Turnitin as of 10:15am on 19th May:
Users accessing Turnitin UK via Blackboard integrations should now be able to access the service again. We are continuing to monitor the situation and will continue to provide updates on the status of the service.
May 19, 10:17 BST
Degraded Turnitin Services this morning Monday 27 April
Turnitin have informed us that paper submission, similarity report processing and feedback studio are affected by degraded performance. This means that although the service is available users may encounter slowness when using Turnitin. Based on testing we have been able to confirm that loading times and similarity report processing are slower than usual. The issues were reported by Turnitin at 5am this morning. A fix has since been put in place and the solution is being monitored; the issues should be resolved soon. For live updates, you can visit Turnitin’s service status page (https://turnitin.statuspage.io/).
Service restored as of 18.08 on 13/11/19
Turnitin (UK and Intl) encountered an a service disruption followed by an outage. This occurred between 16:00 – 18:08 on Weds 13th November.
Turnitin and Turnitin UK are currently down. This means that staff and students are not able to log in or make submissions.
Turnitin have stated the following:
“we are working on this issue as our top priority and are performing emergency maintenance. Apologies for any inconvenience this may be causing.”
News (16.50 on 13/11/19)
We have been advised that Turnitin is experiencing an unexpected service disruption
Students may not be able to submit work or submissions may take longer to upload than expected. Staff may not be able to download submissions to grade them. This issue is affecting UK and International Turnitin services.
For up-to-date information and status updates, please refer to the the Turnitin Status Page.
Turnitin had advised there were intermittent issues affecting users trying to view submitted papers on Turnitin. This disruption was UK-wide.
We encountered a disruption between the following times: July 23rd 22:30 – July 24th 10:20. Please accept our apologies if you were impacted by the disruption.
Turnitin provide support for all staff and students and may be your quickest route to seeking resolution to an issue you may be experiencing with Turnitin. The servicedesk@brighton and for staff your LTAs use this same mechanism when trying to resolve Turnitin issues.
If you feel confident in reporting your own issue to Turnitin or you are unable to contact support within the university due to holidays or weekends then you can do the following.
Contacting Turnitin Support and opening a support ticket
You can access Turnitin Help by clicking on Help within any Turnitin assignment you have access to on studentcentral.
Accessing Tii Support
You can also go directly to http://www.turnitin.com/self-service/support-wizard
This page asks for some information about your issue, and the system will attempt to suggest a solution.
If you still need to submit a help ticket, press Raise a Ticket and complete the on-screen form. See details of what options to choose.
Completing the Support ticket
* You are unlikely to know the Class ID (this is a Turnitin identifier not visible within Blackboard), but Turnitin will be able to identify your assignment if you provide
- The paper ID of a student submission
- The assignment title
It will also help if you specify that we are using the Blackboard Basic plug-in, as shown in the screenshot above.
Once submitted Turnitin support will contact you by email to confirm the ticket was created, any further information they require and the progress of the query.
TurnItIn had advised that this issue was affecting all TurnItIn services worldwide, including access to the service, assignment submissions, the feedback studio, and similarity report processing.
We encountered a disruption between the following times: 14:52 – 07:06 GMT Feb 15-16, 2019. We’re pleased to announce that this has been resolved. Please accept our apologies if you were impacted by the disruption.