Turnitin Service Disruption 20-10-20

Update – distruption period: BST Oct 20 14:40 – Oct 20 18:30

This issue is now resolved and service has resumed.


Turnitin Service Unavailable – Tuesday 20th October 2020

Please be aware that the Turnitin Service for electronic submission and assessment is currently unavailable. At this time is not possible for students to submit work or for marking to take place. Turnitin are aware and their engineers are currently investigating the problem. The service disruption is affecting Turnitin integration services internationally and they are working to fix it.

For up-to-the-minute updates on the status of the Turnitin service please refer to this page: https://turnitin.statuspage.io/

Panopto Service Disruption 20-10-20

Incident Status

Service Disruption

Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations

Locations

Europe (EU)


October 20, 2020 11:41AM UTC
[Investigating] We are investigating increased error rates on requests to the Panopto EU Cloud.
October 20, 2020 12:15PM UTC
[Investigating] We are continuing to investigate the cause of increased error rates on requests on the EU cloud.
October 20, 2020 12:31PM UTC
[Monitoring] The source of the increased error rates has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue is resolved.

Turnitin Service interruption, possibly?

From Turnitin on 19th, May in the morning:

Users accessing Turnitinuk.com via Blackboard integrations may be encountering 500 errors while attempting to access to the service. We are investigating this issue as our top priority.

Apologies for any inconvenience this may be causing. To track the progress of this incident please view our status page – https://bit.ly/3fKMg8l

From Turnitin as of 10:15am on 19th May:

Users accessing Turnitin UK via Blackboard integrations should now be able to access the service again. We are continuing to monitor the situation and will continue to provide updates on the status of the service.
May 1910:17 BST

Turnitin Service Interruption – Monday 27th April

Degraded Turnitin Services this morning Monday 27 April

Turnitin have informed us that paper submission, similarity report processing and feedback studio are affected by degraded performance. This means that although the service is available users may encounter slowness when using Turnitin. Based on testing we have been able to confirm that loading times and similarity report processing are slower than usual. The issues were reported by Turnitin at 5am this morning. A fix has since been put in place and the solution is being monitored; the issues should be resolved soon. For live updates, you can visit Turnitin’s service status page (https://turnitin.statuspage.io/).

Tii News November: Service Disruption on 13/11/19

Service restored as of 18.08 on 13/11/19

Turnitin (UK and Intl) encountered an a service disruption followed by an outage. This occurred between 16:00 – 18:08 on Weds 13th November.

Update 17.35:

Turnitin and Turnitin UK are currently down. This means that staff and students are not able to log in or make submissions.

Turnitin have stated the following:

“we are working on this issue as our top priority and are performing emergency maintenance. Apologies for any inconvenience this may be causing.”

News (16.50 on 13/11/19)

We have been advised that Turnitin is experiencing an unexpected service disruption

Students may not be able to submit work or submissions may take longer to upload than expected. Staff may not be able to download submissions to grade them. This issue is affecting UK and International Turnitin services.

For up-to-date information and status updates, please refer to the the Turnitin Status Page.

Contacting Turnitin Support

Turnitin provide support for all staff and students and may be your quickest route to seeking resolution to an issue you may be experiencing with Turnitin. The servicedesk@brighton and for staff your LTAs use this same mechanism when trying to resolve Turnitin issues.

If you feel confident in reporting your own issue to Turnitin or you are unable to contact support within the university due to holidays or weekends then you can do the following.

Contacting Turnitin Support and opening a support ticket

You can access Turnitin Help by clicking on Help within any Turnitin assignment you have access to on studentcentral.

Accessing Tii Support

Accessing Tii Support

You can also go directly to http://www.turnitin.com/self-service/support-wizard

This page asks for some information about your issue, and the system will attempt to suggest a solution.

Turnitin Ticket

Turnitin Ticket

If you still need to submit a help ticket, press Raise a Ticket and complete the on-screen form. See details of what options to choose.

supportTicket

Completing the Support ticket

 

* You are unlikely to know the Class ID (this is a Turnitin identifier not visible within Blackboard), but Turnitin will be able to identify your assignment if you provide

  • The paper ID of a student submission
  • The assignment title

It will also help if you specify that we are using the Blackboard Basic plug-in, as shown in the screenshot above.

Once submitted Turnitin support will contact you by email to confirm the ticket was created, any further information they require and the progress of the query.

Turnitin News – Turnitin service interruption on 15th February

TurnItIn had advised that this issue was affecting all TurnItIn services worldwide, including access to the service, assignment submissions, the feedback studio, and similarity report processing.

From Turnitin:
We encountered a disruption between the following times: 14:52 – 07:06 GMT Feb 15-16, 2019. We’re pleased to announce that this has been resolved. Please accept our apologies if you were impacted by the disruption.