Category Archives: turnitin

Turnitin: issues downloading individual/bulk original file format

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9 April – ongoing

There is currently an issue when users attempt to request individual or bulk download of the ‘original file’ format from an anonymous submission point. When the download is triggered, the following message is shown onscreen, “there was an error processing your request”.

This means that there is not a solution for downloading original paper formats (e.g., Word, PDF, PPTX format) at this time. A ticket has been logged with Turnitin.

Workaround

A workaround is to place a piece of annotation on the paper and then download the Grademark papers individually or in bulk, if you require PDF format for marking purposes.

Screenshot of a simulated Turnitin Submission Point with an error message show at the top of the screen when attempting to download the 'original file' papers

Screenshot of the error message shown in a Turnitin inbox as indicated by the purple arrow

Download of Grademark papers (‘Current View’) & Digital Receipts

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Resolved:
March 5th 12.30-17.30

Turnitin service disruption 05/03/21

Turnitin Support have informed us that there is currently an issue with the download of the grademark paper (also known as ‘current view’) and digital receipts. This issue is being investigated by Turnitin’s engineers and you can review updates at the Turnitin Status page.

Please note, that the view of the similarity report, marks and feedback and the submission information that are available via the Turnitin Feedback Studio (paper view) are unaffected. Student submissions and electronic return of feedback are unaffected. Staff review of student work and marking activities is also unaffected.

Turnitin Bulk Download errors reported 03-03-21

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Some schools rely on the bulk download of the GradeMark papers (as in the PDF format capturing the marks, feedback, and annotation applied in Turnitin).

As of last week we have found that they can no longer produce bulk downloads which are made available via the ‘Messages’ section above the tabs in any Turnitin Submission Point Inbox. Each time you trigger a bulk download it does one of three things:

  • The bulk download never generates and you do not receive a message, even after waiting for several hours.
  • The download generates but with errors, so only a tiny fraction of the papers (2 out of x) are included in the resulting zip file and the manifest (txt) in the zip file indicates a few of the errors but not all of them. The message received indicates that there were errors, as shown in the screenshot below.

Screenshot of bulk download errors

  • You receive a message stating that the files failed to compress, as shown in the screenshot below.

Screenshot of a turnitin page error showing a failure of the bulk download zip file

A ticket has been raised with Turnitin.

The only work around for this issue, is to download the papers needed, one at a time…

Post date and marks release back to students

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Turnitin Service Announcement:
Important information about the post date and marks release back to students

Background

Turnitin anonymous submission points are set to automatically release marks and feedback at the point of the post date; 21 working days after the published deadline. The post date is also the date/time when the work is de-anonymised.

Issue

We are now aware that although the marks and de-anonymisation are automated, the synchronisation between the marks/feedback in Turnitin and the corresponding column in the Grade Centre is not automated. Turnitin have confirmed that when using anonymous submission points the marks and feedback need to be synchronised manually. This applies to all anonymous submission points.

Solution

To manually synchronise at the point of the post date, a person must click the ‘Sync Grades’ link on each submission point (as shown in the screenshot below). This option is found in the Course Management menu in each module, under Course Tools > Turnitin Assignments.

Screenshot showing the Turnitin Assignments area in a module, a mouse cursor is pointing to 'sync grades'

What happens if grades/feedback are not synchronised?

If manual synchronisation has not taken place, the mark shown in the Grade Centre, which is then shown to some students via ‘My Marks’ may differ from what is shown in the Turnitin Feedback Studio (paper view). Also in some cases students will be unable to access their marks and feedback as the work is shown as ‘needs marking’ in the Grade Centre.

Questions

If you have any questions, please contact your school’s listed Learning Technologist.

Turnitin Service Disruption

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12th January from 15:45 – 19:00 Turnitin Service Disruption reported.

Turnitin reports that their own systems were not effected, however a broader Data Centre issue in London could have affected access to Turnitin services.

From Turnitin:

TurnitinStatus's avatar

We have been made aware that a number of users are experiencing intermittent issues whilst trying to use Turnitin. This is an ongoing issue affecting a large number of companies/services across the internet and is not specific to Turnitin.

Turnitin Service Disruption – Delay on Similarity Reports 5-11-20 to 6-11-20

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6/11/20 at 15:39:
Turnitin have informed us that the service disruption which affected the generation of similarity reports is now resolved and the processing backlog has mostly cleared.

Please be advised that Turnitin have informed us of a service disruption which is affecting the generation of similarity reports. Currently there is a delay in processing reports. This may affect students who are drafting submissions and wish to refer to their similarity report and also staff who are reviewing student work that has been submitted today.

Turnitin engineers are currently working on the problem. For up-to-the-minute updates on the status of the Turnitin service please refer to this page: https://turnitin.statuspage.io/

Turnitin Service Disruption 20-10-20

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Update – distruption period: BST Oct 20 14:40 – Oct 20 18:30

This issue is now resolved and service has resumed.

Turnitin Service Unavailable – Tuesday 20th October 2020

Please be aware that the Turnitin Service for electronic submission and assessment is currently unavailable. At this time is not possible for students to submit work or for marking to take place. Turnitin are aware and their engineers are currently investigating the problem. The service disruption is affecting Turnitin integration services internationally and they are working to fix it.

For up-to-the-minute updates on the status of the Turnitin service please refer to this page: https://turnitin.statuspage.io/

Turnitin Service interruption, possibly?

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From Turnitin on 19th, May in the morning:

Users accessing Turnitinuk.com via Blackboard integrations may be encountering 500 errors while attempting to access to the service. We are investigating this issue as our top priority.

Apologies for any inconvenience this may be causing. To track the progress of this incident please view our status page – https://bit.ly/3fKMg8l

From Turnitin as of 10:15am on 19th May:

Users accessing Turnitin UK via Blackboard integrations should now be able to access the service again. We are continuing to monitor the situation and will continue to provide updates on the status of the service.
May 19, 10:17 BST

Turnitin Service Interruption – Monday 27th April

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Degraded Turnitin Services this morning Monday 27 April

Turnitin have informed us that paper submission, similarity report processing and feedback studio are affected by degraded performance. This means that although the service is available users may encounter slowness when using Turnitin. Based on testing we have been able to confirm that loading times and similarity report processing are slower than usual. The issues were reported by Turnitin at 5am this morning. A fix has since been put in place and the solution is being monitored; the issues should be resolved soon. For live updates, you can visit Turnitin’s service status page (https://turnitin.statuspage.io/).