12th January from 15:45 – 19:00 Turnitin Service Disruption reported.
Turnitin reports that their own systems were not effected, however a broader Data Centre issue in London could have affected access to Turnitin services.
We have been made aware that a number of users are experiencing intermittent issues whilst trying to use Turnitin. This is an ongoing issue affecting a large number of companies/services across the internet and is not specific to Turnitin.
6/11/20 at 15:39:
Turnitin have informed us that the service disruption which affected the generation of similarity reports is now resolved and the processing backlog has mostly cleared.
Please be advised that Turnitin have informed us of a service disruption which is affecting the generation of similarity reports. Currently there is a delay in processing reports. This may affect students who are drafting submissions and wish to refer to their similarity report and also staff who are reviewing student work that has been submitted today.
Turnitin engineers are currently working on the problem. For up-to-the-minute updates on the status of the Turnitin service please refer to this page: https://turnitin.statuspage.io/
Update – distruption period: BST Oct 20 14:40 – Oct 20 18:30
This issue is now resolved and service has resumed.
Turnitin Service Unavailable – Tuesday 20th October 2020
Please be aware that the Turnitin Service for electronic submission and assessment is currently unavailable. At this time is not possible for students to submit work or for marking to take place. Turnitin are aware and their engineers are currently investigating the problem. The service disruption is affecting Turnitin integration services internationally and they are working to fix it.
Users accessing Turnitinuk.com via Blackboard integrations may be encountering 500 errors while attempting to access to the service. We are investigating this issue as our top priority.
Apologies for any inconvenience this may be causing. To track the progress of this incident please view our status page – https://bit.ly/3fKMg8l
From Turnitin as of 10:15am on 19th May:
Users accessing Turnitin UK via Blackboard integrations should now be able to access the service again. We are continuing to monitor the situation and will continue to provide updates on the status of the service.
May 19, 10:17 BST
Degraded Turnitin Services this morning Monday 27 April
Turnitin have informed us that paper submission, similarity report processing and feedback studio are affected by degraded performance. This means that although the service is available users may encounter slowness when using Turnitin. Based on testing we have been able to confirm that loading times and similarity report processing are slower than usual. The issues were reported by Turnitin at 5am this morning. A fix has since been put in place and the solution is being monitored; the issues should be resolved soon. For live updates, you can visit Turnitin’s service status page (https://turnitin.statuspage.io/).
Turnitin provide support for all staff and students and may be your quickest route to seeking resolution to an issue you may be experiencing with Turnitin. The servicedesk@brighton and for staff your LTAs use this same mechanism when trying to resolve Turnitin issues.
If you feel confident in reporting your own issue to Turnitin or you are unable to contact support within the university due to holidays or weekends then you can do the following.
Contacting Turnitin Support and opening a support ticket
You can access Turnitin Help by clicking on Help within any Turnitin assignment you have access to on studentcentral.
TurnItIn had advised that this issue was affecting all TurnItIn services worldwide, including access to the service, assignment submissions, the feedback studio, and similarity report processing.
We encountered a disruption between the following times: 14:52 – 07:06 GMT Feb 15-16, 2019. We’re pleased to announce that this has been resolved. Please accept our apologies if you were impacted by the disruption.
The following Turnitin services will be unavailable on January 5, 2019:
Turnitin and TurnitinUK (including all integrations and Turnitin Early Adopter Program)
Feedback Studio for iOS
To ensure that services remain stable, particularly during high submission periods, this maintenance will include several hardware updates and performance improvements.
When will services be unavailable?
GMT January 5 16:00 – 00:00 (January 6)
How will you be affected?
Turnitin’s machines require a health check every now and again… Users will be unable to submit, grade, or access our service during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.
Stay up to date with Turnitin system status by following @TurnitinStatus on Twitter.
We were advised on Friday evening (7/12/18) by Turnitin that the issues experienced during the afternoon were resolved at approximately 17:05 and that the service returned to normal. The timeframe for the Turnitin service degradation for both staff and students was 15:15 – 17:05.
We have received reports that users are experiencing intermittent issues when attempting to access student submissions in Turnitin Feedback Studio. This issue will display as “503 error” when attempting to load a student submission in the browser.
Student work submission is also experiencing slowness and may also be affected.
[Update] 15:59 – Students are currently unable to submit.
[Update] 16:05 – Some submissions are going through. Intermittent service continues.
[Update] 17:55 – Turnitin reports that service has been restored as of 17:05.
We have reported this issue to Turnitin and will provide updates via this blog post which is also linked to on the Studies tab in studentcentral.