RESOLVED: Panopto Recorder version 9 for Windows – Known Issue

Panopto have released an update to the Recorder for Windows that fixes the issues.

Last week we discussed the bug affecting Panopto for Windows and PPT. I wanted to let you know in case you missed the updated in the forums, this was fixed in Friday’s release:

We have had reports from academic staff about issues with Panopto Recorder when recording Powerpoint lectures, where the slides are NOT recorded and the resulting video is simply a blank screen with the lecturer’s voice only as a ‘voice over’.

In diagnosing this issue, we have discovered that it is a known-bug (problem) that is being worked on by Panopto Engineers.

Our advice:

  1. Do not update to Panopto Recorder for Windows 9. No matter how often you are prompted to do so. Just ignore the prompt.
  2. If you’ve already updated, Choose to record BOTH from Main Screen and Powerpoint
    Screencapture showing both the Main Screen and Powerpoint tickboxes ticked in the Secondary Source area of the window
  3. Or, to download the Powerpoint from your OneDrive onto the desktop of your local computer and run the presentation from your computer. The issue only effects Powerpoint files that are located in a networked drive, like OneDrive or DropBox.

Here’s the link to the Panopto Community site discussing the issue:

Community Panopto

Issues affecting Panopto Video search capabilities Jan-Feb 2021

Panopto is cognisant of continued issues with their ‘Search Functionality’ across the EU and Britain.  They have engineers building new systems, and server cascade responses to mitigate the issue.

Every three or so days since January 20th, we’ve been receiving these messages from Panopoto:

Incident Update
Panopto Cloud Operations Status

Current Status: Partial Service Disruption

Affected Infrastructure
Components: Search
Locations: Europe (EU)

Update:
The Panopto EU Cloud is experiencing an increased error rate in search.

The issue seems to be ongoing. If you have issues ‘searching’ your videos, please be patient, the ability will most probably return upon the next time you log in to My Studies.

Panopto Service Disruption 22nd Dec, 2020

On Dec 22nd 2020 between 22:05 and 22:25PM GMT, the Panopto EU Cloud experienced a site outage.

Panopto’s cloud operations team has resolved the issue.

The cause of the incident was a misconfiguration on a database server. During Panopto’s most recent downtime release on Dec 19, they updated the configuration of their database servers to better utilize physical memory. The new configuration contained an error that caused the database server to reach an out of memory condition. Panopto resolved the outage by fixing the misconfiguration on the server that ran out of memory. To prevent a recurrence of this issue, their engineering team audited and updated the memory configuration on all database servers.

Panopto Service Disruption 20-10-20

Incident Status

Service Disruption

Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations

Locations

Europe (EU)


October 20, 2020 11:41AM UTC
[Investigating] We are investigating increased error rates on requests to the Panopto EU Cloud.
October 20, 2020 12:15PM UTC
[Investigating] We are continuing to investigate the cause of increased error rates on requests on the EU cloud.
October 20, 2020 12:31PM UTC
[Monitoring] The source of the increased error rates has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue is resolved.