DHL International

Resolutions Department & Customer Services

London, United Kingdom

July 2016 – September 2016

• I worked in the Resolutions Department as an ‘HSC Contractor’
• Answering phone calls & emails from customers, partnering businesses and other departments/branches
• Resolving customer complaints and problems
• Sorting and scanning international and domestic shipments
• Solving problems such as shipments with incorrect addresses, consignees moving or not being home to claim their deliveries
• Using DHL’s bespoke computer systems (e.g. GEMA, Intraship, Shipment)
• Contacting shippers in order to help resolve problems
• Data Entry
• Returning unwanted shipments to their origins
• Security checking shipments