Approaching Email Campigns in the right way

 

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EasyJet are one of two market leaders in the budget Airline sector, to be at this position EasyJet have done some good initiatives revolving digital marketing for example their mobile app that offers all what is needed from a desktop website but on a smartphone, this makes using the EasyJet website more accessible to the customer. Along with this EasyJet use is social media platforms to market their services as this is a way of getting their message to as many people as possible.

 

An initiatives that could be done differently is the use of Email campaigns to their customers and also new ones, ‘Email marketing is a legitimate, lucrative, and widely used business tool that is in danger of being overrun by unwanted commercial email’ (Pavlov, 2008). By emailing customers new offers and services increases the likelihood that the customer will purchase EasyJet’s service  that was initially adverted to them. A section of this email campaign that could be adjusted is that the emails are not personal enough, all EasyJet customers would receive the same email to the destination that is being offered. If EasyJet were to personalise their emails to individual customers based on their recent flights or specific destinations that they have recently been viewing on the website, by doing this it would certainly increase sales of the back of this advertisement as the customer would be attracted to these destinations and also the email would be personalised to them making them feel like the advert is specifically reaching out to them, making the customer feel important to EasyJet.

 

Email marketing campaigns are judged on the success by the amount of clicks that the advert has by the customer is aiming to reach out to. If an advert is relevant to the customer they would be a lot more likely view the advert to see what it is offering.

Micheaux, A. L. (2011)

The framework above shows the different routes that the relevant emails and none relevant emails take when being sent to a customer. Route A shows a non relevant email that will have a low open rates by consumers and these are likely to cause irritation to the customer. On the other hand route B is an example of a relevant targeted email, a customer would be likely to click on the advert as it is relevant to them, along with this the customer would be more likely to purchase something on the website, the customer would be happy with the marketing they have received as it is relevant to them. Finally route C is exactly what EasyJet need to stay away from when email marketing, this is when an email is not specific enough and will have a negative effect on the business.

 

A risk of email marketing is the business getting a bad reaction from some customers, the business would not be able to know the customers opinion on the advert, some customer may hate being sent these emails, if these emails that a customer does not like, keep being sent to them they may get fed up with the business. To overcome this possible issue there could be an opt out button on the bottom of the email to prevent these customer being upset with the business.

Another risk that email marketing could have on EasyJet could be that the emails they are sending out to customers are not being viewed, this would mean that the advertisement has been a waste of time and also valuable money that could have been spent on other forms of marketing.

 

To summarise, research shows that in order to effectively target email campaigns, the emails being sent would have to be relevant to the business and also the specific customer. The number of emails being sent to each individual would have to be kept low as too many email may decrease the overall amount of clicks by customers as they may feel they may be repeated or useless. In order to get as many customers to click on their advert EasyJet would have to try and improve their brand reputation so that customers trust that the email that is being sent would be relevant to them, and not just the same as the many others that have been received.

 

 

References

Pavlov, O.V., Melville, N. and Plice, R.K., 2008. Toward a sustainable email marketing infrastructure. Journal of Business Research, 61(11), pp.1191-1199.

YURTOĞLU, N. (2018). http%3a%2f%2fwww.historystudies.net%2fdergi%2f%2fbirinci-dunya-savasinda-bir-asayis-sorunu-sebinkarahisar-ermeni-isyani20181092a4a8f.pdf. History Studies International Journal of History, 10(7), pp.241-264.

Tandfonline.com. (2019). Managing e-mail Advertising Frequency from the Consumer Perspective: Journal of Advertising: Vol 40, No 4. [online] Available at: https://www.tandfonline.com/doi/pdf/10.2753/JOA0091-3367400404?needAccess=true [Accessed 28 Feb. 2019].

 

Critical analysis of the EasyJet website for customers.

The company I will be analysing will be EasyJet, EasyJet is the second largest budget airline brand in Europe. EasyJet is  low cost carrier airline established in the UK with its headquarters in London Luton Airport. Offering domestic and international flights on over 820 routes in more than 30 countries.​


As you can see the EasyJet website is very clear and easy to use, the customer using the website can clearly check the available flights by typing in their airport they are flighting from and also their chosen destination along with their departing and returning dates, after clicking “Show Flights” all available flights from the days intended and also a day in advance and a day before, by showing both days makes the person booking the flight more aware of the difference in price some days are to others, by doing this make it easy for the customer to find the cheapest flight of the day and also the week, for customers of EasyJet this would be beneficial as the purpose of using EasyJet is to travel at low cost, this feature in the website makes it easier for customers to find the cheapest flight as possible. 

The picture above is taken from the EasyJet website, this show that the business are clearly offering, promotions to these chosen destinations. EasyJet have got chosen destinations at a sale price, this is advertised on the home page with the name of the destination and how much a return ticket would be, this appeals to many customers as firstly it is clear to see on the home page of the website, there is also a bold option to “Book Now” this make it more enticing for the customer.

Attracting

The brand name is stated in the top left of the website. There is a banner advertisement when scrolling down the website, this shows the other services that are related to traveling abroad, and these include car hire, travel insurance and hotels bookings.
Informing The EasyJet website is extremely user friendly, it is very clear how to access the main purpose of the website and this is booking a flight. The information contents is all the way at the bottom of the website, this could possibly be hard to locate for some customers.
Positioning Position is used very well on EasyJet’s website, they offer discounted flights and promote them on their website front page, and this would attract many customer in possibly purchasing them.
Delivery

The customer support is at the very bottom of the page this could be difficult for some customers to find.

 

A persona is a representation of a particular audience segment for a website / product / service you are designing, based on various types of qualitative and quantitative research (The UX Review, 2018).

BUYER PERSONA Name: EasyJet customer Allen.
Background ·         A university student looking to travel over Europe.
Demographics ·         A male student aged 21, a low income from a part time job. Location of the student would be in Brighton.
Identifiers ·         Customer has a clam demeanor.

·         Communication preferences via phone call.

Goals ·         Primary goal is to arrive at the destination on time.

·         Secondary goal is to find transport to the place the customer will be staying.

What can we do ·         As an airline we would have to make sure everything is running smoothly to minimise the risk of unpreventable delays.

·         The EasyJet very well could offer a recent feedback page on the website.

Real Quotes ·         “There is nowhere I can see peoples review of EasyJet’s service.”
Common Objections ·         The customer maybe hesitant to buy the ticket as there is nowhere they can see recent feedback.

·         The customer wants to travel outside Europe but EasyJet do not offer this as they only offer short haul flights.

 

 

 

 

 

References

The UX Review. (2018). Personas – The Beginner’s Guide – The UX Review. [online] Available at: https://theuxreview.co.uk/personas-the-beginners-guide/ [Accessed 10 Dec. 2018].

Easyjet.com. (2018). Home | easyJet.com. [online] Available at: https://www.easyjet.com/en/ [Accessed 13 Dec. 2018].

 

 

Image result for ikea

From reading the IKEA case study, it was not only fact filled but it gave us an insight to thei backgroud, their key results and their story of enbedding social accross the whole enterprise, within this they explained thier goals, challanges and sollutions.

Ikea are the worlds largest retailer, the orginsation employs 160,000 people across 365 stores in 45 countrys.

Image result for ikea stores in world

Here is the Ikea store that are distributed around the world.

Ikea ran intp a problem that is commen within huge orginsations, this was that their data often remained siloed, this meant parts of the

data were not being reached to some departments within the store. Ikea needed to establish a broader cultural shift to help cope with the business expanding.

Ikea came to recognise that due to the digital development team and the socializers undertook in establishing a listening hub ultimately help prove to the orginisation that social data can have myraid benifical application and encouraged positive change across the entiprise.

 

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