Amazon UK User Experience

Company Overview: Global online beheamoth Amazon UK is one of the country’s biggest retailers with origins inthe United States of America. It has warehouses around the UK which it has coined “fulfillment centres” On its landing Page it boasts that it has “low Prices in Electronics, Books, Sports Equipment & more“. It employs over 40,000 people across Europe and plans to add another 5,000 more in the UK alone. Amazon is a highly innovative company as evidenced by their latest offering the Amazon Key.

Web Site Overview: Amazon UK’s landing page is meant to direct users to some of its most popular products like the Echo smart speakers and other Amazon services like  Amazon music streaming services, video streaming services, Amazon Prime which allows members to get their Amazon warehouse products to be delivered within 24hours. It has an imposing Search bar right at the top of the page to allow visitors to just search for the product they are looking for. Just below the searchbar on the right, it greets you by name. In the left of the screen it not only greets you but reminds you of how long you’ve had your relationship with Amazon for. It tells the user how many recent orders are in transit and also shows you the items you last looked at on your last login. In my case it was boots.

Amazon UK Landing Page

 


User Experience:

Usefulness

Ease of use

Enjoyment

Content Design

Comparison to Other Similar Webpages:

Ebay

Suggested Improvements:

 

 

References

Amazon UK (2016). About Amazon – Working at Amazon – Our Fulfillment Network. [online] Amazon.co.uk. Available at: https://www.amazon.co.uk/p/feature/k3eaequ7cy8v762 [Accessed 25 Oct. 2017].

Amazon UK (n.d.). Low Prices in Electronics, Books, Sports Equipment & more. [online] Amazon.co.uk. Available at: https://www.amazon.co.uk/ [Accessed 25 Oct. 2017].

BBC News (2017). Amazon plans 5,000 new jobs in UK. [online] BBC News. Available at: http://www.bbc.co.uk/news/business-39020080 [Accessed 25 Oct. 2017].

Pierce, M. (2015). eBay Vs Amazon – Is One Better Than The Other?.

Available at: https://youtu.be/CYVl5EU5ztI [Accessed 25 Oct. 2017].

Zahran, D., Al-Nuaim, H., Rutter, M. and Benyon, D. (2014). A COMPARATIVE APPROACH TO WEB EVALUATION AND WEBSITE EVALUATION METHODS. International Journal of Public Information Systems, [online] 2014:1, pp.20-39. Available at: http://www.ijpis.net/ojs/index.php/IJPIS/article/view/126/pdf [Accessed 24 Oct. 2017].

Bring Down The King!

The TV show Game of Thrones Season 4 premiere, in the Australasia region required pay TV service to increase awareness and  subscription. SKY challenged DDB Worldwide Communications to ramp up awareness using digital marketing tools in the hope of adding more subscribers to their services. The result was a campaign that reached 43 million people in 168 countries.

How did DDB Worldwide Communications achieve this daring feat?

 Marketer, Know Thy Product!

They analysed the show itself and viewed forums to see what fans of the show were discussing.

Seven metre statue of King Joffrey was erected in Aotea Square, one of Auckland’s largest public squares for the #BringDownTheKing campaign.

They found that there was almost unanimous hatred for the “boy King Joffrey”. They then created hashtags relating to the content of the show and what fans were watching. To measure success they analysed hashtag usage using a company called Brandwatch that has metrics to measure usage  and mentions.

Opinion Leaders

They also used thought leaders and opinion leaders to drive conversation and create debate. Utilising the psychological tool of FOMO (Fear of Missing out) as a lure to non-Thronies Into the discussion with Game of Thrones officiandos, DDB created a lot of interest and curiosity.  They rewarded Opinion leaders with Badges representing the various family crests of the warring families In the show.

#bringdowntheking

To add to the excitement they placed a huge statue of the most hated character smack bang in the city centre and invited social media users to topple the hated boy king. “Through an experiential and social media event, Game of Thrones fans are challenged to use their collective voices through the power of social media to topple the king, using the hashtag #bringdowntheking” reported the Campaign Brief at the time.

For More Information see:

https://www.ddb.com/

FOMO Definition

Thronie 

Campaign Brief

 

 

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