Instagram delivers a channel where users and businesses can interconnect openly, and it is an idyllic place for businesses to associate with their existing and prospective consumers. Numerous brands are now greatly expending this social media outlet to improve their digital marketing scheme by increasing their brands coverage.
Instagram is available on both Apple and android systems and it can be opened on standard Internet browsers too, making it easily accessible. Instagram helps organisations to increase the amount of social shoppers they receive, as images and 15 second video recommendations are shared it creates a buzz around a company. Organisations can portray themselves in a more current and approachable way which appeals to the viewer. Encouraging user-generated contents emboldens a more advanced relationship, and can be inspired with hash-tags.Social media has renovated the way that consumer behave online (Kaplan & Haenlein 2010). Users are gradually becoming more powerful and persuasive in regards to the organisations they are networking about (Muñiz & Schau 2007; Cova & Dalli 2009). Furthermore, their digital exchanges are more influential on consumer behaviour than former types of promotion and marketing (e.g. Chiou & Cheng 2003; Villanueva et al. 2008). These social interactions have been referred to as ‘new forms of customer empowerment’ (Cova & Pace 2006)