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Organisations must learn to meet consumer expectations when marketing via social media.

In my previous blog post I touched on SRM (social relationship management) or, as others call it, social CRM- a hybrid of social media marketing and traditional customer relationship management...
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Uncategorized

How are businesses building trusting relationships with users through social media?

Marketing departments are increasingly working with IT departments to integrate new technology and systems into their customer relationship management (CRM) software to manage, monitor and measure both the firms...
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