The advantages and disadvantages of Celebrity endorsement via social media

oscar-selfie-nonprofit-fundraising

For as long as there was marketing and advertisement, there have been organisations that use celebrities to endorse their product or service. Getting the right celebrity with the right background and with the right character can do wonders for your brand image. Jin and Phua, (2014) defines a celebrity endorser as “any individual who enjoys public recognition and who uses this recognition on behalf of a consumer good by appearing with it in an advertisement”

Friedman and Friedman, (1979) suggested that celebrities are more effective than other types of endorsers. Consumers tend to be generally attracted to celebrities as part of their social self and to the objects associated with them, therefore aligning their interest with those of a celebrity who they look up to and use that to promote a brand can be very persuasive (Dwivedi, McDonald and Johnson, 2014).

Selecting the right celebrity for a brand

Popularity is a large selling point when it comes to companies choosing you to be part of their campaign, therefore if you have a large following on social media, then your reach will also be greater. This is what companies look for, so that their brand, product or service will reach a large and wide audience. Jin and Phua, (2014) gives an example where the most-followed Twitter accounts as of 2013 belong to pop stars, including Justin Bieber, Lady Gaga, and Katy Perry (each with more than 30 million followers). The more followers one gains on Twitter, the greater perceived social influence one has. This is because tweets are broadcasted to each and every follower, who may then retweet these posts on their own profiles, which are then rebroadcast to thousands of other Twitter members. This would be the same for other social media sites like, Facebook, Snapchat and Instagram which especially ideal way of endorsing products, because of the visual aspect of it.

In 2006 alone $2 billion was spent on celebrity advertising in the United States alone and in 2011, Nike spent $2.4 billion on celebrity endorsements. Companies invest in celebrities to improve brand recognition and trustworthiness and to create positive attitudes or distinct personalities for the endorsed brand. An example of this would be those consumers who aspire to be as successful and confident as Roger Federer, who endorses Gillette fusion razors. From this the consumer may engage in tennis and use Gillette razors and become motivated to enhance their own self-image by identifying themselves through that celebrity reference (Dwivedi, McDonald and Johnson, 2014).

Instagram

Instagram has become a huge tool where celebrities can post a picture or a short video of them using or experiencing a product or service provided by a company for them to endorse.

An example would be Gigi Hadid, because she signed a major contract with Maybelline in early 2015 (Wagoner, 2015).

Screen Shot 2016-05-04 at 23.43.02Audience:

  • Facebook: 2,816,711 likes
  • Twitter: 1.96 million followers
  • Instagram: 17.1 million followers

However, celebrity endorsement can be done badly giving off a bad image to the brand for example this sprite endorsement with LeBron James, it is obvious with staged imagery, bad photography and unrelated hashtags, marketing the drink so obviously it almost could be deemed offensive. Celebrity endorsements can be perceived as fake through the overuse of promotional hashtags, product placement and mock enthusiasm.

Screen-Shot-2014-08-07-at-17.13.40

Snapchat

Snapchat even though its new to social network market, it has been making strides in being successful in celebrity endorsements. Companies that want to snag millennial eyeballs turn to Snapchat for obvious reasons, Using the essence of stories to build up a creative story through the use of celebrities. Earlier this year, Snapchat found that 60% to 70% of users stopped watching ads on the app just three seconds in. Coca Cola have been able to turn that around through their snapchat account, being able to tailor its ad content to the messaging app. It’s important that If you’re hiring influencers for your campaigns, give them full control. Don’t censor your influencers; let them create content they know will be resonate with your audience. Cody Johns is a social media star who takes over Coca-Cola’s Snapchat from time to time. In a recent campaign for the beverage brand, he was given the keys to the account to help market their sponsorship of a NASCAR race.

And recently Singer Selena Gomez took over the profile showing backstage footage of her revival tour, all while promoting the Coca Cola brand.

DJ Khaled has recently been asked to endorse a book by Arianna Huffington, called ‘The Sleep Revolution’, its clear to see that this celebrity has been asked to be seen reading this book within his snapchat story, as his fanbase reach is wide and large, and this is a good way to get your book advertised to millions of viewers.  However this somewhat does seem disingenuous as those that view DJ Khaled’s snapchats are aware that he does not show that he enjoys the company of a good book within his snapchat story, therefore this is can be an example of poor product placement. 

DJ Khaled

 

Vine

Viner’s can make a lot of money by endorsements depended on their fan base, Curtis Lepore was one of the first users to get an endorsement, from clients like Virgin Mobile, Aquafina and Jolly Rancher. Lepore told the magazine he can make $1,000 for re-Vining someone’s video, similar to retweets on Twitter, or $8,000 through product placement in a six-second clip of his own (syracuse.com, 2016).

Therefore, the overall benefits of celebrity endorsements are that they help you to tap into new markets by adding a known face automatically attracts new target audience. It also helps to personify your brand; the attributes of the celebrity automatically get transferred to the brand. Finally, it builds trust and credibility for your brand.

There are also some downfalls however, once the celebrities’ popularity decreases so does your brand so you need to make sure that you revive with new celebrities to endorses the products to keep the market growing. Celebrities may also overshadow your brand because they focus more on how big they are and have absolutely no brand recall. Finally, celebrity endorsements are hugely expensive, so keep in mind that you might need to spend millions of your company’s revenue, to keep them on board.


References

Friedman, H.H. and Friedman, L. (1979), “Endorser effectiveness by product type”, Journal of Advertising Research, Vol. 19, October, pp. 63-71.

Hung, K. (2014). Why Celebrity Sells: A Dual Entertainment Path Model of Brand Endorsement. Journal of Advertising, 43(2), pp.155-166.

Dwivedi, A., McDonald, R. and Johnson, L. (2014). The impact of a celebrity endorser’s credibility on consumer self-brand connection and brand evaluation. J Brand Manag, 21(7-8), pp.559-578.

Seno, D. and Lukas, B. (2007). The equity effect of product endorsement by celebrities. European Journal of Marketing, 41(1/2), pp.121-134.

Jin, S. and Phua, J. (2014). Following Celebrities’ Tweets About Brands: The Impact of Twitter-Based Electronic Word-of-Mouth on Consumers’ Source Credibility Perception, Buying Intention, and Social Identification With Celebrities. Journal of Advertising, 43(2), pp.181-195.

Wagoner, M. (2015). Exclusive! Gigi Hadid Is the New Face of Maybelline. [online] Vogue. Available at: http://www.vogue.com/8088203/gigi-hadid-new-face-of-maybelline-new-york/ [Accessed 4 May 2016].

Fast Company. (2015). How Coca-Cola Cracked Snapchat. [online] Available at: http://www.fastcompany.com/3052407/behind-the-brand/how-coca-cola-cracked-snapchat [Accessed 4 May 2016].

syracuse.com. (2016). Vine celebrities can make $8,000 with a 6-second video, ex-Syracuse singer reveals. [online] Available at: http://www.syracuse.com/news/index.ssf/2014/05/vine_celebrities_money_ads_curtis_lepore_videos_jessi_smiles.html [Accessed 4 May 2016].

How to prepare yourself for a showcase road show promotional event

roadshow

Preparing for any event can be a daunting experience, even more so for a corporate event, and even more so if the event will be a roadshow therefore knowing the fundamental areas to keep your focus on can lead to an eventful showcase to your demographic. Roadshows can be ideal as they can relate directly to the audience’s leisure.

Roadshows

Roadshows promotional events can reach pockets of wider target markets at a relatively low cost and can also build interest through anticipation and accumulating media coverage, as well as through UGC.

Have a look at another blog which I explain the benefits of UGC.

A road show has aspects of ‘the carnival coming to town’ in that news of it can travel from one location to the next before the actual event, to be anticipated.

A good example of a good roadshow, was Coca Colas ‘share a coke’ campaign, which saw a rise in people drinking coke because of the personalised labels.

Trailer_Staff copy

Source: Coca Cola

They saw an increase in interest throughout their user base and then moved to open kiosks as well as implementing a 65 experiential stops on the Share a Coke roadshow tour when they would go around the nation personalising coke bottles, the below promotional video from Coke explains all:

Source: http://www.coca-cola.co.uk/stories/history/advertising/share-a-coke/

Your Objective

You have to know why you want to plan this event and for what purpose, and who is your targeted audience, events can be a great communication tool. They can be used to promote a number of things like the sponsor’s brand or the event organiser’s service. Masterman and Wood, (2006) say that this type of promotion has emerged from lifestyle marketing which involves matching the offering to the consumer’s lifestyle.

Alongside these objectives should include the number of expected attendees, an expectation of this would be generated through the interaction and activeness of your user-base that are contributing within social media, once a campaign has been launched on various platforms and a number of those signed up to attend the event can give you a good indication.

Those attending need to be the best prospect of your objective, however you want to attract a new consumer base, therefore you need a mix between those already aware of your brand and those that have not yet been exposed to your brand, those existing customers can be your advocates that would ad credibility to your promotional message.

Adding value

Why should your audience take the time to come to your event, you have to make it desirable by adding some time of value, whether that is having popular artists and music, all the way to giving advice sessions, talks, networking opportunities with the presence of local media etc.

Quality is always better than Quantity, therefore giving away free samples is always accepted in any culture, so by doing this would really give you an edge, and would get your attendees is a good mood for the activities that are ahead.

Holding your Event

Choosing where to hold your events is very integral to the success of any event, therefore…

Areas to think about are:

  • Research into possible venues. Contacting local shopping centers, or large areas that can rent out a venue for this event.
  • Consider the cost, duration of hire, what time you can gain access, where can you store items, etc?

There are companies that you can consult that can help you with the planning process of your roadshow:

Have a look at On Show Events Website bellow:

http://www.onshowevents.com/roadshows.html

Exhibit yourself

The event needs to communicate something about the product, brand, idea or organisation to the target audience. This would be communicated to your audience through various social media outlets which would be repeated a number of times up to the day of the event. Informing the target market that the event is happening using a range of well-targeted media to reach the desired audience can also ensure that the event has a wider reaching impact than simply those that attend.

Coca Cola

Source: http://www.coca-cola.co.uk/stories/history/advertising/share-a-coke/

Picture1

Figure 1: The process needed for successful implementation of an event, (Masterman and Wood, 2006)

Collaboration

Enterprisenation.com, (2016) suggest that because roadshows can be challenging, because of the multiple locations that you are to hold an event, they suggest collaborating with with local enterprise agencies, universities or colleges and local businesses.  This way they would be able to help promote your event to the local community as well as possibly helping with the support with venues and supplies.

Use Social media

Finally, the use of Social media is your biggest tool both during and after the implementation of the event. Therefore, platforms like Facebook, Snapchat and Instagram can be very useful, along with a Hashtag so that you can collect data from those that participants that joined the event, to see their opinions, what they thought, what the company could do differently. From one event to another it wouldn’t be too difficult to incorporate these ideas in the next location during the tour. This can likewise help to involve non-participants, to encourage post-event interest in the brand and create an interest in future events.

Summary

All in all, the advantages of using a roadshow as a method of interacting with your audience directly, in a very cost effective way as a marketing tool. If executed well it can have a positive effect on your sales. Its allows the brand to have a direct and lasting relationship with their consumers, not just a corporation to customers, but putting a face behind to the brand. Consumers must be left with the feeling that they have connected with the brand through a multi-dimensional experience that triggers all of their senses.

The downsides of a roadshow are that that if you haven’t done your research prior to know who your audience is and why and how you aim to reach them, then there is a chance that you wont impact them they way that you hoped, participants may have had a great time at the event with this having little or no effect on their attitude to the brand.  therefore, you have to make sure that your message that your trying to portray is relatable to your audience.


References

Enterprisenation.com. (2016). Three top tips to running a successful roadshow. [online] Available at: https://www.enterprisenation.com/blog/posts/three-top-tips-to-running-a-successful-roadshow [Accessed 13 Apr. 2016].

Masterman, G. and Wood, E. (2006). Promotional Events. Innovative Marketing Communications, Strategies for the event industries, pp.215-233.

Filothea.com. (2016). Road Shows | FILOTHEA. [online] Available at: http://www.filothea.com/portfolio/road-shows/ [Accessed 14 Apr. 2016].