This blog will analyse the functionality of https://www.zara.com/uk/ from a consumer’s perspective. The site is an online platform for individuals to purchase Fast Fashion garments, targeting the young, price-conscious and fashion sensitive (Harbott, 2011). The brand does not define their target by segmenting ages and lifestyles, giving them a much broader market. The product line is segmented into Woman’s (60%), Men’s (25%) and Children’s (15%) departments (Harbott, 2011). The brand’s main competitors are H&M and Mango, as determined by Alexa’s (2018) market analysis (See Appendix A). Relevant Buyer Personas (See Figure 1), will be used to evaluate the site’s functionality, following Chaffey & Ellis-Chadwick’s (2016) ‘The Effectiveness of Websites’ model (See Figure 2).
Figure 1. Buyer Personas
Figure 2. The Effectiveness of Websites (Chaffey & Ellis Chadwick, 2016)
Analysis:
The customer journey purchasing experience with Zara is easy to follow. Once items have been added to basket and the customer checks out, payment information is displayed. This also applies to other retailers analysed. Once you have reached the Zara checkout point, the store informs you that they accept multiple payment methods; Visa, Mastercard, Amex, Zara Gift Card and Paypal, covering all platforms for online payment. The site itself feels secure, and after purchase an email receipt is send to your email address to confirm the order. This is the same with both Mango and H&M. Another email is sent confirming dispatch and tracking information is included, making the user feel confident in their decision to purchase.
The fast fashion model works purely on convenience; products from both Zara and H&M can be purchased with next day delivery providing the order is placed before 7pm. Mango does not offer this option, only standard delivery estimated to take 2-5 days. Zara and H&M products can even be delivered on the same day if you’re situated in London and orders are placed before 2pm. All retailers offer delivery to your nearest store, and also CollectPlus.
Post-purchase, an email is sent from the retailer asking for a review of the product, which gives the customer an easy opportunity to provide feedback on the purchase. Mango and H&M have a returns form enclosed in the delivery package, however Zara’s returns system isn’t as obvious. The package arrives with your items and list of the package’s contents. The customer then must go online, to the Returns link, and ‘request a return’ through their order history displayed in their account. This process will be more complicated for those whom have checked out as a guest. Following this, a courier will be sent to collect the items for return from you. Alternatively the items can be returned at the nearest store with the eTicket sent upon purchase.
All retailers analysed do not offer a student discount. Traffic sources show that less than 50% of visitors have directly searched for the page (Alexa, 2018). 6.53% of traffic to the site has been generated through links and social media platforms (See Appendix B). Digital media channels are online communication techniques such as Search Engine Marketing and Online Public Relations (E-PR), E-PR is used to maximise positive mentions of the brand on third-party sites such as social networks or blogs that are likely to be viewed by the target audience (Chaffey & Ellis-Chadwick, 2016). Through the use of social media platforms, although no discount is provided, Zara’s customer demographic still includes a large proportion of 18-25 year olds (Greenfield, 2016).
Examples of social media posts by Zara.
This is #zaranewin | Basic turtleneck sweater. Basic culottes Snakeskin print heeled boots https://t.co/6sE8ImNcvW pic.twitter.com/Qe3iSj7apB
— ZARA (@ZARA) December 4, 2018
Following on from the analysis, two customer journey maps have been created based on the Buyer Personas displayed in Figure 1. The first is representative of the consumer making a purchase online, and the second shows the returns process.
Figure 3. Customer Journey Map showing the Buying Process.
Figure 4. Customer Journey Map showing the Return Process.
References:
Alexa (2018) ‘Zara Market Analysis’, Alexa [online] Available at: https://www.alexa.com/ [Accessed: 3 Dec 2018]
Chaffey, D. and Ellis-Chadwick, F. (2016). Digital marketing. 6th ed. Harlow [etc.]: Pearson.
Greenfield, J (2016) ‘Zara Demographics’, Digital Publishing [online] Available at: http://jessgreenfieldfashionstyling.blogspot.com/2016/01/zara-demographics.html [Accessed: 6 Dec 2018]
Harbott, A (2011) ‘Analysing Zara’s business model’. Harbott [online] Available at: https://harbott.com/analysing-zaras-business-model-6ee755699a70 [Accessed: 6 Dec 2018]
H&M (2018) ‘About’, H&M [online] Available at: https://www2.hm.com/en_gb/index.html [Accessed: 6 Dec 2018]
Mango (2018) ‘About’, Mango [online] Available at: https://shop.mango.com/gb [Accessed: 6 Dec 2018]
Zara (2018) ‘About’, Zara [online] Available at: https://www.zara.com/uk/ [Accessed: 6 Dec 2018]
Appendices:
Appendix A
Appendix B
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GENUINE HACKER FOR HIRE
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You can also contact them for the service below
* Western Union Transfer
* Blank atm card
* Bank Transfer
* PayPal / Skrill Transfer
* Crypto Mining
* CashApp Transfer
* Bitcoin Loans
* Recover Stolen/Missing Crypto/Funds/Assets
I really cant thank SWIFT ASSETS RECOVERY FIRM enough for coming through for me after i was seriously robbed off my bitcoin worth over $290,000 to scam investment. If you have any challenges getting back your scammed funds, i strongly recommend SWIFT ASSETS RECOVERY FIRM and you can easily reach them through Email swiftrecoveryservice006@gmail.com or Whatsapp +1 (786) 684-0501
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Hi Everyone, This is my story. I was scammed by a cryptocurrency investment company by the name Altercoin and Based on its website, it’s a British company. Everything began January 12, 2024, with a deposit of $350.0 USD to open trading account. Shortly after investing, Their system started generating decent profits , In the first week of February 2024 their system generated a 158% profit in one week approximately $65,000 USD. Altercoin employee Danny Nixon, an English man asked for additional capital to balance the profit, After the additional capital provided, they liquidated my trading account at the financial department request and placed the transaction on hold, After which they asked for more funds for various reasons which I did pay as well but still the funds was not released to my wallet so this got me very concerned and I decided to carry out an investigation on my own , I discovered later that they were on paper and the whole account was fake. I was left devastated and feeling crushed so I had to confide in my friend about everything that’s going on, he advised we hire a professional recovery company to trace down all my deposits and payments to Altercoin and have it retrieved, he’s well oriented in tech stuff so he recommended we seek out the professional help we needed from SWIFTRECOVERYSERVICE006 @GMAIL.COM which we did and At first, I had to provide the team with some proofs of my investment and contract with Altercoin before they could proceed to recover my funds. I must thank the team at SWIFTRECOVERYSERVICE006 @GMAIL.COM for how professional they were in handling my situation, demonstrates a commendable level of commitment and dedication to helping his clients such as myself recover our funds stuck in the hands of dishonest financial setups. To anyone reading this and is in need of recovery assistance, you can also contact the team through WhatsApp +1 (786) 684-0501
Recovery companies/firm has played a crucial role in curtailing financial thefts by providing services to underserved populations who were unjustly exploited or targeted from their previous finance practices and investments, However, there will always be bad eggs in the groups like the first 2 firms I contacted before SWIFT ASSETS RECOVERY FIRM arrived and saved the day. SWIFT ASSETS RECOVERY FIRM and team have disrupted traditional financial services, offering innovative solutions that challenge established financial institutions and banking related frauds setting the standards for true excellence in this field. Unfortunately The knowledge and experience i have gained from my painful ordeal with the fraudulent platform that nearly succeeded in taking my money came at a great cost one that I had imagined would be the ruin of me. I lost my entire life savings of almost half a million dollars to a binary trading platform introduced to me by a lady I connected with on LinkedIn, she had provided me with all sorts of documents and proofs to collaborate her testimony which I later discovered were all fakes. I blamed myself deeply for trusting her words and being a novice in the industry, i fell for her game of numbers, I believed I actually had a real balance of huge profits and before I realized what was happening I had already invested everything I had saved up with them. I couldn’t bear the loss so I set out looking for help, it wasn’t an easy decision picking the right company to consult as I came across many different recovery agents/companies but in the end, it was worth the risk. I decided to go with SWIFT ASSETS RECOVERY Team on my third attempt through one of their contact channels on WhatsApp +1 (786) 684-0501 and I explained my plight to the team, well to round up my story, the team recovered my funds from the scam company in 72 hours of serious efforts unlike the previous recovery companies. Also the team is active on email SWIFTRECOVERYSERVICE006@ GMAIL.COM
ARE YOU A VICTIM OF INVESTMENT OR NFT SCAM? DO YOU WANT TO INVESTIGATE A CHEATING SPOUSE? DO YOU DESIRE CREDIT REPAIR (ALL BUREAUS)? SCHEDULE A MEETING WITH SWIFT ASSETS RECOVERY ASAP TO GET STARTED. Let us show you how SWIFT AND SMOOTH HACKING CAN BE… (SWIFT ASSETS RECOVERY FIRM) is a financial regulator, PRIVATE investigation and funds recovery body. We specialize in cases as regards ETHICAL HACKING, CRYPTOCURRENCY, FAKE INVESTMENT SCHEMES and RECOVERY SCAM. We are also experts in CREDIT REPAIR, we analyze what’s impacting your score. All software tools needed to execute RECOVERIES from start to finish are available in stock. Kindly NOTE that the available tools does NOT apply to CREDIT FIX. Be ALERT to FALSE reviews and testimonies on the internet, the authors and perpetrators unite to form a syndicate. Contact our team as soon as you can via the email address below to book a mail meeting with an ethical hacker. swiftrecoveryservice006 AT gmail(.)com or WhatsApp +1 (786) 684-0501 Safe out there !
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There is a big shift in the understanding that people have of what “dating apps” are for-mostly because they’re called “dating apps”. Modern dating apps are an entertainment product: a gallery of people in your area and someone will occasionally like your photos. Unfortunately some people have decided to make the dating app space unsafe for casual people who simply wishes to use the app for its primary purposes. Nowadays, when you join a dating site, there’s a 99% chance that you’re going meet these people always trying to pitch an app/ company that they claim is a more effective way to save and earn money some even go to the lengths of building a romance relationship with you first before manipulating your feelings towards investing in some sort of financial setup. I had plenty of experience with the likes of these individuals. However I later fell victim to one lady I had met on hinge her name was Tonya, I actually met up with her one time, I never knew that these crypto scammers actually operate in real life as well. She always came up with some sort of excuse whenever I suggested we met up again, I felt I didn’t make a good first impression and tried making up for that by buying into a referral program she dealt with , I invested a total of $340k within 4 months but when I insisted to see her again before going further she stopped responding to me and blocked me on all platforms. I didn’t know what to think or believe but I was sure of one thing, Tonya was a fraud. I quickly started scorching the internet for best possible means to recover sent crypto funds, this led me to a podcast where I learnt about how SWIFT RECOVERY FIRM has recovered stolen/scammed crypto assets for individuals, without further hesitation I messaged the team through their official EMAIL ADDRESS WHICH IS swiftrecoveryservice006@gmail.com and asked for their help, thankfully the team successfully recovered back the 340k worth of USDT assets I sent to the company address after 48 hours and I feel so fortunate to have been able to get the right team otherwise I have no idea what could’ve become of me. You can also get in touch with them through WhatsApp on +1 786 684 0501