We are not certain when this issue reared its head, however… In later updates of iOS including the latest (upon writing, 14.4) there is a new browser setting in all internet browsers on iOS… Safari, and 3rd party ones like Chrome and Firefox.
This setting blocks the sign-in feature of Panopto on iOS devices like iPad and iPhone.
If you log into your My Studies on an iPad (or iPhone) and all your Panopto video content looks like this:
You need to change the settings of your Browser to allow for Panopto videos to show in your module areas.
Go to Settings on your device:
Scroll down to Safari and click it (1). Notice the “Prevent Cross Site Tracking” toggle is set to ‘on’ (2)
Turn this off.
For other browsers like Chrome or Firefox (1), one needs to do similar, however on these browsers, one needs to TURN ON the “Allow Cross-Website Tracking” toggle (2).
By allowing “Cross Site Tracking” you are allowing My Studies to authenticate your session in Panopto (signing you in, as it were) and allowing one to see all the Panopto content that you are meant to see.
I am an artist, educator, and media-person specialising in helping to integrate technology into the pedagogy. I have been working in education since 1995. I work with teachers and course teams using digital technologies to advance both educational and institutional goals as a Learning Technologist.