New Panopto Recorder for Apple Mac machines – 22-01-21

Frequently Asked Questions (FAQs) > > New Panopto Recorder for Apple Mac machines - 22-01-21

Panopto has released version 10 of their Panopto Recorder application for Macintosh machines. This update fixes several bugs, and will hopefully improve the experience for Mac users. This update will be the software downloaded upon request from Panopto areas (if you’ve never installed it, there are many links to download the software, when one is attempting to record a video for the first time.)

If you have already installed the Panopto recorder on a Mac, the software will let you know that the new version is available, upon logging in.

From Panopto here are the issues that have been fixed/changed in the new version (the bold points below, were issues reported by University of Brighton users):
  • Added support for MacOS 11.0 (Big Sur).
  • Added localization for Japanese language.
  • Fixed an issue where a recording with FaceTime HD Camera (built-in camera) unexpectedly stopped in the middle of recording on some Mac devices.
  • Fixed an issue where Panopto for Mac completes the upload but Panopto server does not start processing.
  • Fixed an issue where a user was able to select the same video device for primary and secondary under certain conditions.
  • Fixed an issue where Panopto for Mac required a restart in order to recover from an error state.
  • Deprecated support for MacOS 10.13. Installation will fail with an error on MacOS 10.13.
  • This version does not support Mac hardware with M1 chip. Installation will fail as an error on such Mac devices.

If you’re ready to install on your Mac computer click the Download button…

Screencapture of the download button highlighted in the Panopto application window

The Download will open your preferred browser to download the installer package

Screencapture of the installation package-file being downloaded from the browser.

Double click on the package to open the installer. Click on continue to install.

Screencapture of the Installer program informing the user that it must run a program to determine if the software can be installed

Click continue again to run the installer.

Screencapture of the window informing the user that the program will be installed, and a contine button to be pushed to begin installation.

Click the Close Application and install button

Screencapture of the installer informing the user that they have to quit the Panopto Recorder software so that the installation can take place.

You will need to either Touch ID (fingerprint) or type in your password for your Macintosh in order to complete the installation.

Screencapture of the mac requesting a Touch ID (fingerprint) or Password in order to install.

Once it has installed, you will recieve the successful installation window. You can Close the window now.

Screencapture of the successful installation window

The Panopto Recorder doesn’t look any different, but the fixes installed should make the Mac experience better.


I am an artist, educator, and media-person specialising in helping to integrate technology into the pedagogy. I have been working in education since 1995. I work with teachers and course teams using digital technologies to advance both educational and institutional goals as a Learning Technologist.

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