Please note: this information is only for students who have completed a formal job application process, been interviewed and accepted for the role of Student Recruitment and Outreach Student Ambassador. This information does not apply to you if you are working on an ad-hoc basis at an Open day or other event, or working as a Student Ambassador for another team in the University.
This page contains key information that all current SRO Student Ambassadors need to know.
Please refer to these pages, and the handbook below, for full information on safeguarding, our performance policy, travel expenses, submitting pay forms, how to use HEAT, and any other queries you may have. If your question is not answered by these documents please email us at email@example.com.
Information about your role
The SRO Student Ambassador Handbook 2020-21 contains full information on all aspects of the role, including safeguarding, claiming expenses, and how to use HEAT. It’s your responsibility to familiarise yourself with this document.
- Specific projects and events – extra information can be found on this page about certain events and projects.
- Train tickets – complete this form to ask us to pre-purchase tickets for you if you’re working more than 5 miles from the city you study in.
- Pay forms and guidance can be found here. During the Covid-19 emergency period, please refer to temporary guidance here before completing any pay forms: temporary pay arrangements – summer 2020
- Job Description 2019-20 (Word document) . Your formal job description, which details what is expected of you as an SRO Ambassador (may also be helpful if you are applying for other jobs)
- Need a reference for a potential employer?
Key expectations for all Ambassadors
- You are expected to dress and behave professionally, and abide by our safeguarding guidelines for working with young people, at all times.
- You are expected to arrive for work in a timely manner and prepared for the shift. If you have any questions in advance of the shift, email the event coordinator or Student Ambassador Coordinator. It is your responsibility to ensure you have planned you travel etc several days beforehand.
- You are expected to be proactive, helpful, professional and friendly, and to give your full attention to your role when you are being paid to work with us.
- If you cannot make an event anymore you must give at least 3 working days notice
- If you are sick and cannot work at short notice, please contact the coordinator in charge of your event, or if they are not contactable, the Student Ambassador coordinator on 01273 642396. If it’s less than 3 days notice you must phone us and follow up with an email.
We understand that there may be occasions where you are unable to work an allocated shift, however, regular shift cancellations as short notice can have a severe effect on the success of our events and therefore will be reviewed as per our performance policy – please refer to the handbook for further information. Please get in touch with us to discuss, in confidence, any issues you may be experiencing which may affect you attending Ambassador shifts.
On rare occasions an event may be cancelled at short notice. While we seek to avoid cancelling Ambassador shifts unfortunately it is unavoidable sometimes. We will contact Ambassadors as soon as possible and endeavour to find replacements shifts.