There is currently an issue when users attempt to request individual or bulk download of the ‘original file’ format from an anonymous submission point. When the download is triggered, the following message is shown onscreen, “there was an error processing your request”.
This means that there is not a solution for downloading original paper formats (e.g., Word, PDF, PPTX format) at this time. A ticket has been logged with Turnitin.
A workaround is to place a piece of annotation on the paper and then download the Grademark papers individually or in bulk, if you require PDF format for marking purposes.
Screenshot of the error message shown in a Turnitin inbox as indicated by the purple arrow
We were advised on Friday evening (7/12/18) by Turnitin that the issues experienced during the afternoon were resolved at approximately 17:05 and that the service returned to normal. The timeframe for the Turnitin service degradation for both staff and students was 15:15 – 17:05.
We have received reports that users are experiencing intermittent issues when attempting to access student submissions in Turnitin Feedback Studio. This issue will display as “503 error” when attempting to load a student submission in the browser.
Student work submission is also experiencing slowness and may also be affected.
[Update] 15:59 – Students are currently unable to submit.
[Update] 16:05 – Some submissions are going through. Intermittent service continues.
[Update] 17:55 – Turnitin reports that service has been restored as of 17:05.
We have reported this issue to Turnitin and will provide updates via this blog post which is also linked to on the Studies tab in studentcentral.
Turnitin Service was unavailable from 10.56-13.19 – Resolved and confirmed at 13.30
Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 13.19 on Thursday 25th October.
Turnitin Service was unavailable from 09.37-14.36 – Resolved and confirmed at 15.27
Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 15.27 on Monday 22nd October.
Issues reported on 29th of August: there were intermittent issues with Turnitin overnight and up until 9:40am. During this time users may have been seen a ‘503’ error and would have been prevented from submitting. This is now resolved.
Continuing issues affecting the use of the ‘mark without a submission’ function At present staff cannot mark in Turnitin if a student submission is not present. Until the issue is resolved you will not be able to use Turnitin to mark without a submission. For more information and advice please see this previous post.
Notice: This issue will affect academic staff and administrative staff who use Turnitin to mark when no submission is present.
On Monday (23/07/18) we reported an issue to Turnitin Support where the option to mark without a submission is no longer available. This issue continues to persist and we have requested an update from Turnitin Support.
How this problem manifests: From the Turnitin submission inbox when you click on the ‘pencil’ icon in order to mark without a submission, you may initially see a message to confirm that you wish to mark without a submission. After the initial confirmation, the Turnitin Feedback Studio window does not open and each subsequent click on the ‘pencil’ results in a grey loading animated GIF and no further action.
We will update this post as soon as we are notified of a solution. In the meantime if you require an alternative means to mark when no submission is present you can use a manual column in the studentcentral grade centre. If you need to use a rubric with a manual column or require assistance with the use of the studentcentral grade centre tools, please contact your Learning Technologies Adviser.
RESOLVED – Please synchronise your marking and install the new version of the app (released on 14/06) from the iTunes app store to resolve the issue.
Notice: This issue will affect Turnitin for iPad app users who have installed the app update released to the iTunes app store on 30/05/18
We have been alerted to an issue with the Turnitin for iPad where the ‘information’ or ‘i’ area for a specific student paper is no longer showing submission information. This issue has been encountered by more than one user in more than one submission point. Therefore we suspect that this is a broader issue related to the app update released yesterday. The screenshot below shows how this issue will display in the app. Turnitin Support have been notified of this issue.
Recommendation: If you have not yet updated, please do not update the app until further notice. Although no issues with the upload of marks have been reported to us at this time the app should be considered as ‘AT RISK’. As a result we advise that you continue your marking on a computer as a precaution.
Current Issues affecting Turnitin Feedback Studio and the Turnitin/Blackboard Integration
We have detected issues with the syncing of grades between Turnitin and the studentcentral grade centre. If you are involved in marking students work using Turnitin, or involved in the administration of grades between Studentcentral and CAMS, please read on.
When a tutor marks and grades a script in Turnitin, this grade is sent to the studentcentral grade centre. It is from here that school offices download grades ready for importing into CAMS. We have identified that this ‘syncing’ of grades between the two systems is not happening automatically as expected.
We advise that all tutors should manually ‘sync grades’ once grading is complete, to ensure the studentcentral grade centre receives the up to date grades. Any subsequent changes to marks in Turnitin should be followed with a ‘sync grades’. This will ensure school offices receive the correct grades for students work.
To manually ‘sync grades’
Within a Studentcentral module, go to the Control Panel > Course Tools > Turnitin Assignments
You will see a list of Turnitin assignments. The sync grades button is located on the right side of the screen. You will need to ‘sync’ for each submission point you are marking
Another fix of note in this upgrade is that special characters are now supported. This should hopefully resolve another issue that was reported where strange subtitute characters were shown in place of certain text characters when a paper had been marked in the app.
Coming soon for students: up to three instant similarity reports prior to a 24hr delay …specifically 16/01/18!
This is a big improvement for our students. At present Turnitin works like a queue system, so any papers which have not been processed for similarity are given preference. What this means is that the first similarity report that students receive is almost instantaneous (typically <10mins to process), however, any subsequent submissions may not receive a fresh similarity report for up to 24 hours. With this update students will be able to get speedy similarity reports for the first three submissions, the fourth re-submission would be subject to the 24 hour delay.
If the submission point is set to “immediately (can overwrite reports until due date)” students are allowed to re-submit their work as many times as they want prior to the deadline. The final submission put in closest to the deadline then becomes the work that is marked. One of the benefits of selecting this option is that students can submit a draft in order to become more confident using Turnitin and also to review a copy of their similarity report so that they can address any citation issues or unintended source copying.
Scheduled TurnitinUK maintenance took place on Weds, 27 Dec (4pm) to Thurs 28 Dec (8.25am). The maintenance window was extended from the originally slated 9 hours, to 19 hours due to technical requirements. All Turnitin services were unavailable during this time period.
Wednesday 27th of December, 16.00 – 01.00: Planned maintenance window, during which time TurnitinUK and Feedback Studio app for iPad will be unavailable. According to information from Turnitin this maintenance window will include work on their internal hardware in order to improve longterm capability and stability of the service.
Saturday 16th of December, 22.37-23.15: TurnitinUK suffered service degradation, which affected the ability to submit work to the system.
Friday 1st of December, 10.00 – 11.00: Users reported temporary issues where Turnitin Feedback Studio froze during marking in Internet Explorer.
Guidance These issues can sometimes be resolved by refreshing your web browser. Although the refresh button is not shown at the top-left or right of the address bar in the Turnitin Feedback Studio window, it is still possible to refresh by pressing the Ctrl and “r” keys together on your computer keyboard (Mac: cmd + r). Please note: Mozilla Firefox is the supported web browser for Turnitin and studentcentral at the University of Brighton.
Known Issues – December 2017
There are some ongoing issues with rubrics in Turnitin and the Turnitin app for iPad which we would like to bring to your attention. These issues have been reported to Turnitin and we are awaiting their resolution. These issues can only be resolved by Turnitin as they require the release of updates to the software and the app for iPad.
Rubrics on desktop computers:
The problem: the text in longer Learning Outcomes/Criterion (left-hand column) is cut-off and is not scrollable. This issue was initially reported in August and is still being pursued with Turnitin Support. This only affects a small number of modules where the learning outcomes have longer text descriptions in the first column of the rubric.
Suggested workaround: keep a paper/electronic copy of the rubric handy, so that you can review the complete text of the learning outcomes if anything is cut off at the bottom of the cell.
Rubrics on the Turnitin for iPad app:
The problem: rubric selections/entries made in the iPad app, when using qualitative rubrics (the type used at Falmer schools) are not saving. This issue was also initially reported in August and is still being pursued with Turnitin Support.
Suggested workaround: you can complete other aspects of marking, such as: reviewing the similarity report; adding QuickMarks and bubble comments and adding voice comments in the app. We suggest that if you prefer to use the app, make a note of what your rubric entries would be for each paper with a way of identifying the paper (e.g. submission ID) and then enter the mark and the rubric selections on the desktop version of Turnitin in Firefox web browser.We appreciate that this is not ideal, but until Turnitin release an update for the app fixing this issue, we are unable to provide a better workflow. Please keep an eye on your app store updates and when an update is released. We advise that you synchronise any marking that you have done prior to updating the app.
If you wish to provide feedback about Turnitin Feedback Studio app, there is an area to do this from within the app.