Tag Archives: eFeedback

Turnitin: issues downloading individual/bulk original file format

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9 April – ongoing

There is currently an issue when users attempt to request individual or bulk download of the ‘original file’ format from an anonymous submission point. When the download is triggered, the following message is shown onscreen, “there was an error processing your request”.

This means that there is not a solution for downloading original paper formats (e.g., Word, PDF, PPTX format) at this time. A ticket has been logged with Turnitin.

Workaround

A workaround is to place a piece of annotation on the paper and then download the Grademark papers individually or in bulk, if you require PDF format for marking purposes.

Screenshot of a simulated Turnitin Submission Point with an error message show at the top of the screen when attempting to download the 'original file' papers

Screenshot of the error message shown in a Turnitin inbox as indicated by the purple arrow

Turnitin News – 7th of December

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Update:
We were advised on Friday evening (7/12/18) by Turnitin that the issues experienced during the afternoon were resolved at approximately 17:05 and that the service returned to normal. The timeframe for the Turnitin service degradation for both staff and students was 15:15 – 17:05.

Original post:
We have received reports that users are experiencing intermittent issues when attempting to access student submissions in Turnitin Feedback Studio. This issue will display as “503 error” when attempting to load a student submission in the browser.

Student work submission is also experiencing slowness and may also be affected.
[Update] 15:59 – Students are currently unable to submit.
[Update] 16:05 – Some submissions are going through. Intermittent service continues.
[Update] 17:55 – Turnitin reports that service has been restored as of 17:05.

We have reported this issue to Turnitin and will provide updates via this blog post which is also linked to on the Studies tab in studentcentral.

Turnitin News – 25 October 2018

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Turnitin Service was unavailable from 10.56-13.19 – Resolved and confirmed at 13.30

Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 13.19 on Thursday 25th October.

Turnitin News – 17th September 2018

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Current backlog of submissions – Monday, 17th September 2018:
Turnitin Support have notified us that service access was intermittent starting early this morning. This has been resolved by a fix implemented by their engineers, however as a result they report and we have confirmed that there is currently a backlog of submissions. This means that submissions are taking longer to go through than usual with a reported wait time of 4-5 minutes. This situation should be rectified over the course of the day.

Turnitin News – 13th September 2018

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Turnitin Scheduled Downtime on Saturday, 22 September 2018:
Turnitin will have scheduled downtime for maintenance on Saturday, 22 September from 4pm to Sunday 23 September 12:30am.

All Turnitin services will be unavailable during this period, including Feedback Studio and the Turnitin app for iOS (iPad/iPhone). Please ensure that submission deadlines are not scheduled on this date.

Turnitin News – 29th August 2018

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Issues reported on 29th of August: there were intermittent issues with Turnitin overnight and up until 9:40am. During this time users may have been seen a ‘503’ error and would have been prevented from submitting. This is now resolved.

RESOLVED: 18/09/18
Continuing issues affecting the use of the ‘mark without a submission’ function
At present staff cannot mark in Turnitin if a student submission is not present. Until the issue is resolved you will not be able to use Turnitin to mark without a submission. For more information and advice please see this previous post.

Turnitin News – 25 July 2018

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Notice: This issue will affect academic staff and administrative staff who use Turnitin to mark when no submission is present.

On Monday (23/07/18) we reported an issue to Turnitin Support where the option to mark without a submission is no longer available. This issue continues to persist and we have requested an update from Turnitin Support.

How this problem manifests:
From the Turnitin submission inbox when you click on the ‘pencil’ icon in order to mark without a submission, you may initially see a message to confirm that you wish to mark without a submission. After the initial confirmation, the Turnitin Feedback Studio window does not open and each subsequent click on the ‘pencil’ results in a grey loading animated GIF and no further action.

We will update this post as soon as we are notified of a solution. In the meantime if you require an alternative means to mark when no submission is present you can use a manual column in the studentcentral grade centre. If you need to use a rubric with a manual column or require assistance with the use of the studentcentral grade centre tools, please contact your Learning Technologies Adviser.

Instructions for attaching feedback to a manual column: https://staff.brighton.ac.uk/is/learningandteaching/Pages/adding-grades-and-feedback-to-a-column.aspx

Turnitin News – Supplemental: Sync between Turnitin and Grade Centre

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Update: Please note that issues adding submissions to the Turnitin Feedback Studio app for iPad directly via Safari web browser have been resolved. Please see the previous Turnitin News March Addendum post for details.

Current Issues affecting Turnitin Feedback Studio and the Turnitin/Blackboard Integration

We have detected issues with the syncing of grades between Turnitin and the studentcentral grade centre. If you are involved in marking students work using Turnitin, or involved in the administration of grades between Studentcentral and CAMS, please read on.

When a tutor marks and grades a script in Turnitin, this grade is sent to the studentcentral grade centre. It is from here that school offices download grades ready for importing into CAMS. We have identified that this ‘syncing’ of grades between the two systems is not happening automatically as expected.

We advise that all tutors should manually ‘sync grades’ once grading is complete, to ensure the studentcentral grade centre receives the up to date grades. Any subsequent changes to marks in Turnitin should be followed with a ‘sync grades’. This will ensure school offices receive the correct grades for students work.

To manually ‘sync grades’

  • Within a Studentcentral module, go to the Control Panel > Course Tools > Turnitin Assignments
  • You will see a list of Turnitin assignments. The sync grades button is located on the right side of the screen. You will need to ‘sync’ for each submission point you are marking

    screenshot showing sync grades

Turnitin News: March

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Scheduled maintenance on Saturday, 17th of March – Turnitin Services unavailable from 4pm – 10pm

TurnitinUK and Turnitin Feedback Studio for iPad will be unavailable from 16.00 – 10.00 on Saturday, 17th of March, 2018. Please take this maintenance window into account for deadlines.

Issue was in effect from 13.57 – 15.05 on Monday 5th of March, 2018

Turnitin: Intermittent issues with slowness when marking and viewing papers
We have been advised by Turnitin that the service is currently experiencing slowness when marking or viewing papers in the Turnitin Feedback Studio. Based on testing today, this national issue, is also affecting Feedback Studio at the university and in some cases it may take a long time for the paper to load or for quickmarks and comments to be shown or to save. For the time being we advise against continued use of Turnitin for marking until we receive notice from Turnitin that the service has returned to normal.

RESOLVED by Turnitin Support on 07/03/18

As of writing the issues reported on 27th of Febuary persist and we await further updates from Turnitin Support

For more information related to issues with the Feedback Summary (longform comments box), please read the earlier blog post: https://blogs.brighton.ac.uk/servicestatuslogs/2018/02/27/turnitin-news-27th-of-february-2018/

Turnitin News: 31st of January 2018 QuickMarks Error

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Several staff members have reported seeing an error code when using QuickMarks in the Turnitin Feedback Studio. After the error code is dismissed the Feedback Studio window is subsequently frozen. This is an intermittent issue and when it occurs the only way to resolve it is to close the Feedback Studio window and then re-open the submission again from the inbox.

This issue is affecting several universities and the eLearning team have reported the problem to Turnitin Support.

Please note: this issue has been reported in all major web browsers (IE/Firefox/Chrome/Safari) on both PC and Mac. No reports have been received relating to the use of QuickMarks in the Feedback Studio for iPad app.

Screenshot image showing the error message
How the error looks onscreen

While we await the resolution of this issue, if you encounter this problem, please send the following information to the Service Desk via email.

  1. Which web browser were you using at the time?
  2. What type of computer were you working on? E.g. PC or Mac, at work or at home.
  3. Which module was it? E.g. module code and semester (if applicable)
  4. Which submission point was it? The name of the Turnitin submission point.
  5. What date/time did the problem occur?
  6. [Optional] a screenshot can help to provide evidence for Turnitin Support