Turnitin News – 25 October 2018

Turnitin Service was unavailable from 10.56-13.19 – Resolved and confirmed at 13.30

Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 13.19 on Thursday 25th October.

Turnitin News – 22 October 2018

Turnitin Service was unavailable from 09.37-14.36 – Resolved and confirmed at 15.27

Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 15.27 on Monday 22nd October.

 

Turnitin News – 17th September 2018

Current backlog of submissions – Monday, 17th September 2018:
Turnitin Support have notified us that service access was intermittent starting early this morning. This has been resolved by a fix implemented by their engineers, however as a result they report and we have confirmed that there is currently a backlog of submissions. This means that submissions are taking longer to go through than usual with a reported wait time of 4-5 minutes. This situation should be rectified over the course of the day.

Turnitin News – 29th August 2018

Issues reported on 29th of August: there were intermittent issues with Turnitin overnight and up until 9:40am. During this time users may have been seen a ‘503’ error and would have been prevented from submitting. This is now resolved.

RESOLVED: 18/09/18
Continuing issues affecting the use of the ‘mark without a submission’ function
At present staff cannot mark in Turnitin if a student submission is not present. Until the issue is resolved you will not be able to use Turnitin to mark without a submission. For more information and advice please see this previous post.

Turnitin News – 25 July 2018

Notice: This issue will affect academic staff and administrative staff who use Turnitin to mark when no submission is present.

On Monday (23/07/18) we reported an issue to Turnitin Support where the option to mark without a submission is no longer available. This issue continues to persist and we have requested an update from Turnitin Support.

How this problem manifests:
From the Turnitin submission inbox when you click on the ‘pencil’ icon in order to mark without a submission, you may initially see a message to confirm that you wish to mark without a submission. After the initial confirmation, the Turnitin Feedback Studio window does not open and each subsequent click on the ‘pencil’ results in a grey loading animated GIF and no further action.

We will update this post as soon as we are notified of a solution. In the meantime if you require an alternative means to mark when no submission is present you can use a manual column in the studentcentral grade centre. If you need to use a rubric with a manual column or require assistance with the use of the studentcentral grade centre tools, please contact your Learning Technologies Adviser.

Instructions for attaching feedback to a manual column: https://staff.brighton.ac.uk/is/learningandteaching/Pages/adding-grades-and-feedback-to-a-column.aspx

Turnitin News – Supplemental: Sync between Turnitin and Grade Centre

Update: Please note that issues adding submissions to the Turnitin Feedback Studio app for iPad directly via Safari web browser have been resolved. Please see the previous Turnitin News March Addendum post for details.

Current Issues affecting Turnitin Feedback Studio and the Turnitin/Blackboard Integration

We have detected issues with the syncing of grades between Turnitin and the studentcentral grade centre. If you are involved in marking students work using Turnitin, or involved in the administration of grades between Studentcentral and CAMS, please read on.

When a tutor marks and grades a script in Turnitin, this grade is sent to the studentcentral grade centre. It is from here that school offices download grades ready for importing into CAMS. We have identified that this ‘syncing’ of grades between the two systems is not happening automatically as expected.

We advise that all tutors should manually ‘sync grades’ once grading is complete, to ensure the studentcentral grade centre receives the up to date grades. Any subsequent changes to marks in Turnitin should be followed with a ‘sync grades’. This will ensure school offices receive the correct grades for students work.

To manually ‘sync grades’

  • Within a Studentcentral module, go to the Control Panel > Course Tools > Turnitin Assignments
  • You will see a list of Turnitin assignments. The sync grades button is located on the right side of the screen. You will need to ‘sync’ for each submission point you are marking

    screenshot showing sync grades

Turnitin News August – Update on 1st of August at 6pm GMT

On the 1st of August 2017 at around 6pm GMT the document viewer in Turnitin, which is currently where essays are reviewed and marked, will be upgraded to the new Feedback Studio. This change will be implemented across the UK, some British HEIs have moved to the Feedback Studio already, as have HEIs in the United States.

For full details of this change, please visit the eLearning Team Blog where you can read a summary of the changes and view a before-and-after comparison video: https://blogs.brighton.ac.uk/elearningteam/2017/03/30/turnitin-update-aug/

Technical FAQs:

  • Any submission points created prior to the update will transition over, they do not need to be recreated.
  • If some student assignments are marked in the current version, then they can be picked up and moderated in the new version without issue.
  • If QuickMarks are applied to a paper in the current version they will be viewable and editable in the new version they just won’t feature the marker’s initials as they were created prior to that feature being available.
  • The way that students submit to Turnitin via studentcentral will not change.
  • The way that staff create submission points/inboxes and mark work will not change.
  • The route by which students get to their eFeedback in Turnitin via My Grades will not change.
  • Changes for the most part are limited to visual improvements and mobile compatibilty for students. See this blog post for more details.
  • The option to generate a code for the Turnitin for iPad app will be available via the information “(i)” button on the right after the upgrade.

Turnitin will be unavailable from 3pm-9pm on Saturday 5th August

Turnitin have advised us that they will be carrying out maintenance on the service on Saturday 5th August, from 3-9pm. The service will be completely unavailable during this maintenance window (including the Turnitin for iPad app), and we therefore recommend avoiding scheduling submission deadlines to fall within this period.

Tii News: March 2017

9:00am – 10:20am on 27/03/17
Turnitin was unavailable for submissions

The following error was displayed to students/staff attempting to upload any file type: “Invalid file type! Valid types are: Microsoft Word (DOC, DOCX), PowerPoint (PPT, PPTX, PPS, PPSX), Acrobat PDF, PostScript, Text, HTML, WordPerfect (WPD), OpenOffice (ODT), Rich Text Format and Hangul (HWP). Click here for more information.”
This is issue was reported to Turnitin. This issue prevented any work from being submitted between approximately 9:00am and 10:20am on Monday the 27th of March, 2017.

Tii News: January 2017

Happy New Year from the eLearning team!

Turnitin have advised us that they will be carrying out maintenance on the service on Saturday 7th January, from 3-11pm. The service will be completely unavailable during this maintenance window (including the Turnitin for iPad app), and we therefore recommend avoiding scheduling submission deadlines to fall within this period.

Tii News: July/August 2016

05/08/16: Turnitin Scheduled Maintenance on Saturday, 20th August from 3pm – 7pm

Turnitin has informed us that scheduled maintenance will take place on Saturday, 20th of August from 3pm – 7pm GMT. We recommend that you avoid scheduling any submission deadlines to fall during this period. TurnitinUK may be temporarily unavailable to users during that time.

Turnitin Building Block Upgrade this week

This week we are upgrading the version of Turnitin that we use through integration with studentcentral. This is a minor update, but based on testing there are a few improvements to report. This upgrade was confirmed as complete on the morning of Friday, 5th of August, 2016.

Grade Centre Column Visibility for Anonymous Submissions

In May it was reported that Turnitin was not automatically making the associated Grade Centre column visible to students on the post date. This was communicated broadly on 23rd May. After in-depth investigation by Turnitin support and myself this issue was later localised to anonymous submission points specifically. Normal submission points were and are revealing the marks and associated column as expected. Based on tests of the new version of Turnitin, this issue is now resolved for anonymous submission points. The associated Grade Centre column will become visible within 30mins of the post date passing.hideshowimg

Please note: if manual changes are made to the column visibility then the automatic availability will be overuled and the column will need to be manually made visible to students using the “Hide from Students (on/off)” option.

The Turnitin “…by Group” tool

The Turnitin “View Assignments by Group” tool now has the grade column included. This is a tool that is essentially part of studentcentral but interacts/pulls information for the Turnitin submission point and filters it by groups which have been previously setup in studentcentral. The inclusion of the Grade Column has been requested for a while as it will enable markers to keep track of which papers have been marked more easily as there was no indication of this in the prior view. Unfortunately, folks who use anonymous marking who have requested this most will not benefit as the marks are omitted from both the Grade Centre and the “…by Group” tool until the post date has passed in order to maintain anonymity. I will keep asking if improvements can be made to this tool, such as a way to manually indicate which papers in the list have been completed.
assignments by group


02/08/16: deleted submission point issue in Turnitin for iPad app

05/08/16 Update: based on testing this issue has been resolved in the Turnitin for iPad app and also the display shown in the class stats display shown in submission points (“hide dropped and deleted” is hiding deleted submission points again).

During scheduled Turnitin testing on Monday, I discovered that the Turnitin for iPad is still displaying submission points that have been deleted. This was reported to Turnitin immediately and is currently being investigated. This is a low risk issue as most deleted submission points are empty. The most common reasons for staff to delete submission points are as follows:

  • the submission point was surplus to needs and had no student submissions in it;
  • the submission point did not produce a student-facing link in the Assessment area of the module due to a login timeout error*;
  • the submission point is a duplicate.

*this is known issue that happens occasionally when a submission point is created after being logged-in to studentcentral for more than 1 hour.

As there is not a visual indication or warning that a submission point is actually deleted and no longer active within the iPad app, there is a small chance that if a deleted submission point contained submissions that a staff person could mark ‘said’ submissions unawares. If that is the case your marking would not sync through to the module-based submission point as expected. If you have any concerns that this may have happened, please contact me, Fiona MacNeill (Falmer LTA) as it is possible to arrange that deleted submission points are reinstated. I will update this post as soon as this issue is resolved.