Post date and marks release back to students

Turnitin Service Announcement:
Important information about the post date and marks release back to students

Background

Turnitin anonymous submission points are set to automatically release marks and feedback at the point of the post date; 21 working days after the published deadline. The post date is also the date/time when the work is de-anonymised.

Issue

We are now aware that although the marks and de-anonymisation are automated, the synchronisation between the marks/feedback in Turnitin and the corresponding column in the Grade Centre is not automated. Turnitin have confirmed that when using anonymous submission points the marks and feedback need to be synchronised manually. This applies to all anonymous submission points.

Solution

To manually synchronise at the point of the post date, a person must click the ‘Sync Grades’ link on each submission point (as shown in the screenshot below). This option is found in the Course Management menu in each module, under Course Tools > Turnitin Assignments.

Screenshot showing the Turnitin Assignments area in a module, a mouse cursor is pointing to 'sync grades'

What happens if grades/feedback are not synchronised?

If manual synchronisation has not taken place, the mark shown in the Grade Centre, which is then shown to some students via ‘My Marks’ may differ from what is shown in the Turnitin Feedback Studio (paper view). Also in some cases students will be unable to access their marks and feedback as the work is shown as ‘needs marking’ in the Grade Centre.

Questions

If you have any questions, please contact your school’s listed Learning Technologist.

RESOLVED: Panopto Recorder version 9 for Windows – Known Issue

Panopto have released an update to the Recorder for Windows that fixes the issues.

Last week we discussed the bug affecting Panopto for Windows and PPT. I wanted to let you know in case you missed the updated in the forums, this was fixed in Friday’s release:

We have had reports from academic staff about issues with Panopto Recorder when recording Powerpoint lectures, where the slides are NOT recorded and the resulting video is simply a blank screen with the lecturer’s voice only as a ‘voice over’.

In diagnosing this issue, we have discovered that it is a known-bug (problem) that is being worked on by Panopto Engineers.

Our advice:

  1. Do not update to Panopto Recorder for Windows 9. No matter how often you are prompted to do so. Just ignore the prompt.
  2. If you’ve already updated, Choose to record BOTH from Main Screen and Powerpoint
    Screencapture showing both the Main Screen and Powerpoint tickboxes ticked in the Secondary Source area of the window
  3. Or, to download the Powerpoint from your OneDrive onto the desktop of your local computer and run the presentation from your computer. The issue only effects Powerpoint files that are located in a networked drive, like OneDrive or DropBox.

Here’s the link to the Panopto Community site discussing the issue:

Community Panopto

Issues affecting Panopto Video search capabilities Jan-Feb 2021

Panopto is cognisant of continued issues with their ‘Search Functionality’ across the EU and Britain.  They have engineers building new systems, and server cascade responses to mitigate the issue.

Every three or so days since January 20th, we’ve been receiving these messages from Panopoto:

Incident Update
Panopto Cloud Operations Status

Current Status: Partial Service Disruption

Affected Infrastructure
Components: Search
Locations: Europe (EU)

Update:
The Panopto EU Cloud is experiencing an increased error rate in search.

The issue seems to be ongoing. If you have issues ‘searching’ your videos, please be patient, the ability will most probably return upon the next time you log in to My Studies.

Issues accessing Microsoft 365 services 12th Jan 2021

Users may have experienced access issues when using one or more Microsoft 365 services. Specifically SharePoint Online and Microsoft Teams users in Europe; though, users may have also experienced similar issues with Exchange Online, OneDrive for Business.

Impact was primarily to users located in the United Kingdom; however, users in other regions who were routed through the affected United Kingdom-based infrastructure may have also been impacted.

Start time: Tuesday, January 12, 2021, 3:51 PM (3:51 PM UTC)

End time: Tuesday, January 12, 2021, 4:40 PM (4:40 PM UTC)

Preliminary root cause: Processing infrastructure that handles Microsoft 365 request traffic for European users began experiencing failures, preventing some users from accessing the services.

Turnitin Service Disruption

12th January from 15:45 – 19:00 Turnitin Service Disruption reported.

Turnitin reports that their own systems were not effected, however a broader Data Centre issue in London could have affected access to Turnitin services.

From Turnitin:

TurnitinStatus's avatar

We have been made aware that a number of users are experiencing intermittent issues whilst trying to use Turnitin. This is an ongoing issue affecting a large number of companies/services across the internet and is not specific to Turnitin.

Panopto Service Disruption 22nd Dec, 2020

On Dec 22nd 2020 between 22:05 and 22:25PM GMT, the Panopto EU Cloud experienced a site outage.

Panopto’s cloud operations team has resolved the issue.

The cause of the incident was a misconfiguration on a database server. During Panopto’s most recent downtime release on Dec 19, they updated the configuration of their database servers to better utilize physical memory. The new configuration contained an error that caused the database server to reach an out of memory condition. Panopto resolved the outage by fixing the misconfiguration on the server that ran out of memory. To prevent a recurrence of this issue, their engineering team audited and updated the memory configuration on all database servers.

Turnitin Service Disruption – Delay on Similarity Reports 5-11-20 to 6-11-20

6/11/20 at 15:39:
Turnitin have informed us that the service disruption which affected the generation of similarity reports is now resolved and the processing backlog has mostly cleared.


Please be advised that Turnitin have informed us of a service disruption which is affecting the generation of similarity reports. Currently there is a delay in processing reports. This may affect students who are drafting submissions and wish to refer to their similarity report and also staff who are reviewing student work that has been submitted today.

Turnitin engineers are currently working on the problem. For up-to-the-minute updates on the status of the Turnitin service please refer to this page: https://turnitin.statuspage.io/

Turnitin Service Disruption 20-10-20

Update – distruption period: BST Oct 20 14:40 – Oct 20 18:30

This issue is now resolved and service has resumed.


Turnitin Service Unavailable – Tuesday 20th October 2020

Please be aware that the Turnitin Service for electronic submission and assessment is currently unavailable. At this time is not possible for students to submit work or for marking to take place. Turnitin are aware and their engineers are currently investigating the problem. The service disruption is affecting Turnitin integration services internationally and they are working to fix it.

For up-to-the-minute updates on the status of the Turnitin service please refer to this page: https://turnitin.statuspage.io/

Panopto Service Disruption 20-10-20

Incident Status

Service Disruption

Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations

Locations

Europe (EU)


October 20, 2020 11:41AM UTC
[Investigating] We are investigating increased error rates on requests to the Panopto EU Cloud.
October 20, 2020 12:15PM UTC
[Investigating] We are continuing to investigate the cause of increased error rates on requests on the EU cloud.
October 20, 2020 12:31PM UTC
[Monitoring] The source of the increased error rates has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue is resolved.