Turnitin Service was unavailable from 09.37-14.36 – Resolved and confirmed at 15.27
Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 15.27 on Monday 22nd October.
Current backlog of submissions – Monday, 17th September 2018: Turnitin Support have notified us that service access was intermittent starting early this morning. This has been resolved by a fix implemented by their engineers, however as a result they report and we have confirmed that there is currently a backlog of submissions. This means that submissions are taking longer to go through than usual with a reported wait time of 4-5 minutes. This situation should be rectified over the course of the day.
Turnitin Scheduled Downtime on Saturday, 22 September 2018: Turnitin will have scheduled downtime for maintenance on Saturday, 22 September from 4pm to Sunday 23 September 12:30am.
All Turnitin services will be unavailable during this period, including Feedback Studio and the Turnitin app for iOS (iPad/iPhone). Please ensure that submission deadlines are not scheduled on this date.
Issues reported on 29th of August: there were intermittent issues with Turnitin overnight and up until 9:40am. During this time users may have been seen a ‘503’ error and would have been prevented from submitting. This is now resolved.
Continuing issues affecting the use of the ‘mark without a submission’ function At present staff cannot mark in Turnitin if a student submission is not present. Until the issue is resolved you will not be able to use Turnitin to mark without a submission. For more information and advice please see this previous post.
Notice: This issue will affect academic staff and administrative staff who use Turnitin to mark when no submission is present.
On Monday (23/07/18) we reported an issue to Turnitin Support where the option to mark without a submission is no longer available. This issue continues to persist and we have requested an update from Turnitin Support.
How this problem manifests: From the Turnitin submission inbox when you click on the ‘pencil’ icon in order to mark without a submission, you may initially see a message to confirm that you wish to mark without a submission. After the initial confirmation, the Turnitin Feedback Studio window does not open and each subsequent click on the ‘pencil’ results in a grey loading animated GIF and no further action.
We will update this post as soon as we are notified of a solution. In the meantime if you require an alternative means to mark when no submission is present you can use a manual column in the studentcentral grade centre. If you need to use a rubric with a manual column or require assistance with the use of the studentcentral grade centre tools, please contact your Learning Technologies Adviser.
RESOLVED – Please synchronise your marking and install the new version of the app (released on 14/06) from the iTunes app store to resolve the issue.
Notice: This issue will affect Turnitin for iPad app users who have installed the app update released to the iTunes app store on 30/05/18
We have been alerted to an issue with the Turnitin for iPad where the ‘information’ or ‘i’ area for a specific student paper is no longer showing submission information. This issue has been encountered by more than one user in more than one submission point. Therefore we suspect that this is a broader issue related to the app update released yesterday. The screenshot below shows how this issue will display in the app. Turnitin Support have been notified of this issue.
Recommendation: If you have not yet updated, please do not update the app until further notice. Although no issues with the upload of marks have been reported to us at this time the app should be considered as ‘AT RISK’. As a result we advise that you continue your marking on a computer as a precaution.
It was brought to our attention first thing on the morning of March 27th that users were unable to view content in the Feedback Studio in Turnitin. This disruption made it impossible to do marking with the service. The problem may have also effected syncing between the Turnitin App on iOS and the Turnitin system itself.
We’ve discovered that this problem was UK-wide and affected most institutions.
Turnitin engineers were informed of the problem. At approximatey 11:30am on the 27th, service was resumed, and the Feedback Studio began showing content once again.
We apologise for any issues that our staff may have had during this latest disruption to our Turnitin service.
Current Issues affecting Turnitin Feedback Studio and the Turnitin/Blackboard Integration
We have detected issues with the syncing of grades between Turnitin and the studentcentral grade centre. If you are involved in marking students work using Turnitin, or involved in the administration of grades between Studentcentral and CAMS, please read on.
When a tutor marks and grades a script in Turnitin, this grade is sent to the studentcentral grade centre. It is from here that school offices download grades ready for importing into CAMS. We have identified that this ‘syncing’ of grades between the two systems is not happening automatically as expected.
We advise that all tutors should manually ‘sync grades’ once grading is complete, to ensure the studentcentral grade centre receives the up to date grades. Any subsequent changes to marks in Turnitin should be followed with a ‘sync grades’. This will ensure school offices receive the correct grades for students work.
To manually ‘sync grades’
Within a Studentcentral module, go to the Control Panel > Course Tools > Turnitin Assignments
You will see a list of Turnitin assignments. The sync grades button is located on the right side of the screen. You will need to ‘sync’ for each submission point you are marking
Update 20/03/18: If you trigger the class access from a desktop/laptop rather than on the iPad itself via Safari/web browser you are asked to enter your email address (twice for confirmation). Turnitin have made it so that the email you receive includes the full access URL, so in the case where you do not have your university email on your device you can copy and paste the URL in order to add that particular module within the Feedback Studio App. For more details, please refer to the release notes.
Update 16/03/18: The ‘Add Class’ button as outlined in the following flowchart (accessed via web browser on Apple iOS) is now fixed – Flowchart
Turnitin released an update for the Feedback Studio for iPad app on Tuesday, 13th of March. This update introduces a key change to the way that you will login to the app, as compared to what we previously recommended at the university. The full notes for this new release of the app can be found at the following link on Turnitin’s site: https://guides.turnitin.com/01_Manuals_and_Guides/Release_Notes/Mobile_Release_Notes . The eLearning team were not given any prior notice of this change to the Feedback Studio for iPad app.
What you need to know:
Up until now you added submission points to your app using the ‘add-by-code’ method. This option is no longer available.
When using the ‘add-by-code’ method we advised that you access Turnitin via a web browser on a desktop or laptop in order to generate the code for the module that you wished to mark. In general, you will no longer need to add submission points on a per-module basis.
What you need to do:
Make sure that you complete any of your current marking and synchonise the app, prior to updatingto this new version (v.3.1.2). You can force a synchronisation from the app, by pressing the menu icon on the top-left (three lines) and then pressing the ‘Sync Now’ button [SEE screenshot on the right].
After you have updated the app you will need to log in again. This is not your university login but your instructor account for Turnitin, which you may not have used before. Your username is your university email address, in name format: e.g. email@example.com
If you need to reset your Turnitin-specific password. Please visit this page for further instructions.
When you have logged into the app you should find that all the modules that for which you are an instructor are listed on the main page in the app.
Q: I’m worried about capacity on my iPad, now all my modules are listed, won’t my iPad be full?
A: Although the modules are visible, the submissions are not automatically downloaded to your device unless you actively select them within the app. Therefore your iPad’s storage will not be impacted.
Q: I have too many modules listed in the app and I am having trouble finding the relevant ones, is there anything I can do?
A: You can remove old modules in bulk using our module removal tool. You can access the tool here (university login credentials required).
Q: I am missing the module that I want from my list in the app.
A: The best way to add the module is by logging into studentcentral on your iPad via Safari web browser. A PDF flowchart is attached below which will guide you through the steps in this process (it is similar to how you obtained the access code per-module in the past).