Users may have experienced access issues when using one or more Microsoft 365 services. Specifically SharePoint Online and Microsoft Teams users in Europe; though, users may have also experienced similar issues with Exchange Online, OneDrive for Business.
Impact was primarily to users located in the United Kingdom; however, users in other regions who were routed through the affected United Kingdom-based infrastructure may have also been impacted.
On Dec 22nd 2020 between 22:05 and 22:25PM GMT, the Panopto EU Cloud experienced a site outage.
Panopto’s cloud operations team has resolved the issue.
The cause of the incident was a misconfiguration on a database server. During Panopto’s most recent downtime release on Dec 19, they updated the configuration of their database servers to better utilize physical memory. The new configuration contained an error that caused the database server to reach an out of memory condition. Panopto resolved the outage by fixing the misconfiguration on the server that ran out of memory. To prevent a recurrence of this issue, their engineering team audited and updated the memory configuration on all database servers.
TurnItIn had advised that this issue was affecting all TurnItIn services worldwide, including access to the service, assignment submissions, the feedback studio, and similarity report processing.
We encountered a disruption between the following times: 14:52 – 07:06 GMT Feb 15-16, 2019. We’re pleased to announce that this has been resolved. Please accept our apologies if you were impacted by the disruption.
The following Turnitin services will be unavailable on January 5, 2019:
Turnitin and TurnitinUK (including all integrations and Turnitin Early Adopter Program)
Feedback Studio for iOS
To ensure that services remain stable, particularly during high submission periods, this maintenance will include several hardware updates and performance improvements.
When will services be unavailable?
GMT January 5 16:00 – 00:00 (January 6)
How will you be affected?
Turnitin’s machines require a health check every now and again… Users will be unable to submit, grade, or access our service during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.
Stay up to date with Turnitin system status by following @TurnitinStatus on Twitter.
We were advised on Friday evening (7/12/18) by Turnitin that the issues experienced during the afternoon were resolved at approximately 17:05 and that the service returned to normal. The timeframe for the Turnitin service degradation for both staff and students was 15:15 – 17:05.
We have received reports that users are experiencing intermittent issues when attempting to access student submissions in Turnitin Feedback Studio. This issue will display as “503 error” when attempting to load a student submission in the browser.
Student work submission is also experiencing slowness and may also be affected.
[Update] 15:59 – Students are currently unable to submit.
[Update] 16:05 – Some submissions are going through. Intermittent service continues.
[Update] 17:55 – Turnitin reports that service has been restored as of 17:05.
We have reported this issue to Turnitin and will provide updates via this blog post which is also linked to on the Studies tab in studentcentral.
Current backlog of submissions – Monday, 17th September 2018: Turnitin Support have notified us that service access was intermittent starting early this morning. This has been resolved by a fix implemented by their engineers, however as a result they report and we have confirmed that there is currently a backlog of submissions. This means that submissions are taking longer to go through than usual with a reported wait time of 4-5 minutes. This situation should be rectified over the course of the day.
RESOLVED – Please synchronise your marking and install the new version of the app (released on 14/06) from the iTunes app store to resolve the issue.
Notice: This issue will affect Turnitin for iPad app users who have installed the app update released to the iTunes app store on 30/05/18
We have been alerted to an issue with the Turnitin for iPad where the ‘information’ or ‘i’ area for a specific student paper is no longer showing submission information. This issue has been encountered by more than one user in more than one submission point. Therefore we suspect that this is a broader issue related to the app update released yesterday. The screenshot below shows how this issue will display in the app. Turnitin Support have been notified of this issue.
Recommendation: If you have not yet updated, please do not update the app until further notice. Although no issues with the upload of marks have been reported to us at this time the app should be considered as ‘AT RISK’. As a result we advise that you continue your marking on a computer as a precaution.
It was brought to our attention first thing on the morning of March 27th that users were unable to view content in the Feedback Studio in Turnitin. This disruption made it impossible to do marking with the service. The problem may have also effected syncing between the Turnitin App on iOS and the Turnitin system itself.
We’ve discovered that this problem was UK-wide and affected most institutions.
Turnitin engineers were informed of the problem. At approximatey 11:30am on the 27th, service was resumed, and the Feedback Studio began showing content once again.
We apologise for any issues that our staff may have had during this latest disruption to our Turnitin service.