Turnitin News – Turnitin service interruption on 15th February

TurnItIn had advised that this issue was affecting all TurnItIn services worldwide, including access to the service, assignment submissions, the feedback studio, and similarity report processing.

From Turnitin:
We encountered a disruption between the following times: 14:52 – 07:06 GMT Feb 15-16, 2019. We’re pleased to announce that this has been resolved. Please accept our apologies if you were impacted by the disruption.

Turnitin News – Service Disruption due to Scheduled Maintenance

Scheduled Maintenance

The following Turnitin services will be unavailable on January 5, 2019:
  • Turnitin and TurnitinUK (including all integrations and Turnitin Early Adopter Program)
  • Feedback Studio for iOS

To ensure that services remain stable, particularly during high submission periods, this maintenance will include several hardware updates and performance improvements.

When will services be unavailable?

GMT January 5 16:00 – 00:00 (January 6)

How will you be affected?

Turnitin’s machines require a health check every now and again… Users will be unable to submit, grade, or access our service during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

Stay up to date with Turnitin system status by following @TurnitinStatus on Twitter.

Turnitin News – 7th of December

We were advised on Friday evening (7/12/18) by Turnitin that the issues experienced during the afternoon were resolved at approximately 17:05 and that the service returned to normal. The timeframe for the Turnitin service degradation for both staff and students was 15:15 – 17:05.

Original post:
We have received reports that users are experiencing intermittent issues when attempting to access student submissions in Turnitin Feedback Studio. This issue will display as “503 error” when attempting to load a student submission in the browser.

Student work submission is also experiencing slowness and may also be affected.
[Update] 15:59 – Students are currently unable to submit.
[Update] 16:05 – Some submissions are going through. Intermittent service continues.
[Update] 17:55 – Turnitin reports that service has been restored as of 17:05.

We have reported this issue to Turnitin and will provide updates via this blog post which is also linked to on the Studies tab in studentcentral.

Turnitin News – 17th September 2018

Current backlog of submissions – Monday, 17th September 2018:
Turnitin Support have notified us that service access was intermittent starting early this morning. This has been resolved by a fix implemented by their engineers, however as a result they report and we have confirmed that there is currently a backlog of submissions. This means that submissions are taking longer to go through than usual with a reported wait time of 4-5 minutes. This situation should be rectified over the course of the day.

Turnitin News – 31 May 2018

RESOLVED – Please synchronise your marking and install the new version of the app (released on 14/06) from the iTunes app store to resolve the issue.

Notice: This issue will affect Turnitin for iPad app users who have installed the app update released to the iTunes app store on 30/05/18

We have been alerted to an issue with the Turnitin for iPad where the ‘information’ or ‘i’ area for a specific student paper is no longer showing submission information. This issue has been encountered by more than one user in more than one submission point. Therefore we suspect that this is a broader issue related to the app update released yesterday. The screenshot below shows how this issue will display in the app. Turnitin Support have been notified of this issue.

Recommendation: If you have not yet updated, please do not update the app until further notice. Although no issues with the upload of marks have been reported to us at this time the app should be considered as ‘AT RISK’. As a result we advise that you continue your marking on a computer as a precaution.

For more information about using the app and our recommendations related to Turnitin for iPad updates refer to our guidance page: https://staff.brighton.ac.uk/is/learningandteaching/Pages/Turnitin/Marking-with-the-Turnitin-app.aspx

Turnitin app screenshot image


28-03-18 – Turnitin Continuing Issues

Following on from the prior day of March 27th, the Turnitin Feedback Studio was unavailable again on the 28th.  The service seemed to be down from 11am through 5pm.

This outage was again an international issue with Turnitin’s servers, and was not localised to only the University of Brighton.

There may be continuing issues with the service, so we have labeled it “Service At Risk” over the Easter Holiday.

Turnitin Service Disruption

It was brought to our attention first thing on the morning of March 27th that users were unable to view content in the Feedback Studio in Turnitin. This disruption made it impossible to do marking with the service.  The problem may have also effected syncing between the Turnitin App on iOS and the Turnitin system itself.

We’ve discovered that this problem was UK-wide and affected most institutions.

Turnitin engineers were informed of the problem.  At approximatey 11:30am on the 27th, service was resumed, and the Feedback Studio began showing content once again.

We apologise for any issues that our staff may have had during this latest disruption to our Turnitin service.

Turnitin News – Supplemental: Sync between Turnitin and Grade Centre

Update: Please note that issues adding submissions to the Turnitin Feedback Studio app for iPad directly via Safari web browser have been resolved. Please see the previous Turnitin News March Addendum post for details.

Current Issues affecting Turnitin Feedback Studio and the Turnitin/Blackboard Integration

We have detected issues with the syncing of grades between Turnitin and the studentcentral grade centre. If you are involved in marking students work using Turnitin, or involved in the administration of grades between Studentcentral and CAMS, please read on.

When a tutor marks and grades a script in Turnitin, this grade is sent to the studentcentral grade centre. It is from here that school offices download grades ready for importing into CAMS. We have identified that this ‘syncing’ of grades between the two systems is not happening automatically as expected.

We advise that all tutors should manually ‘sync grades’ once grading is complete, to ensure the studentcentral grade centre receives the up to date grades. Any subsequent changes to marks in Turnitin should be followed with a ‘sync grades’. This will ensure school offices receive the correct grades for students work.

To manually ‘sync grades’

  • Within a Studentcentral module, go to the Control Panel > Course Tools > Turnitin Assignments
  • You will see a list of Turnitin assignments. The sync grades button is located on the right side of the screen. You will need to ‘sync’ for each submission point you are marking

    screenshot showing sync grades

Edublogs service restored over the weekend

Blog sites were not effected, meaning the pages were visible, however, Edublogs admin-areas were experiencing issues with re-directing, thus frustrating our users efforts to edit and create new blog posts/pages in Edublogs.  Service seemed to be down sometime in the afternoon of March 13th.

We put in a ticket with our external supplier that afternoon.  On Saturday the 17th, Edublogs contacted us, and told us that the problem was fixed.  Upon testing the blogs on Monday morning on the 19th of March, we were pleased to confirm that the blogging system was back up and running correctly.

We apologise for any issues you may have encountered during this time-frame.

Turnitin News March: Addendum – Login Procedure for Tii iPad App

Update 20/03/18: If you trigger the class access from a desktop/laptop rather than on the iPad itself via Safari/web browser you are asked to enter your email address (twice for confirmation). Turnitin have made it so that the email you receive includes the full access URL, so in the case where you do not have your university email on your device you can copy and paste the URL in order to add that particular module within the Feedback Studio App. For more details, please refer to the release notes.

Update 16/03/18: The ‘Add Class’ button as outlined in the following flowchart (accessed via web browser on Apple iOS) is now fixed  – Flowchart

Turnitin released an update for the Feedback Studio for iPad app on Tuesday, 13th of March. This update introduces a key change to the way that you will login to the app, as compared to what we previously recommended at the university. The full notes for this new release of the app can be found at the following link on Turnitin’s site: https://guides.turnitin.com/01_Manuals_and_Guides/Release_Notes/Mobile_Release_Notes . The eLearning team were not given any prior notice of this change to the Feedback Studio for iPad app.

What you need to know:
  • Up until now you added submission points to your app using the ‘add-by-code’ method. This option is no longer available.
  • When using the ‘add-by-code’ method we advised that you access Turnitin via a web browser on a desktop or laptop in order to generate the code for the module that you wished to mark. In general, you will no longer need to add submission points on a per-module basis.
What you need to do:
  • Sync Now screenshotMake sure that you complete any of your current marking and synchonise the app, prior to updating to this new version (v.3.1.2). You can force a synchronisation from the app, by pressing the menu icon on the top-left (three lines) and then pressing the ‘Sync Now’ button [SEE screenshot on the right].
  • After you have updated the app you will need to log in again. This is not your university login but your instructor account for Turnitin, which you may not have used before. Your username is your university email address, in name format: e.g. a.person@brighton.ac.uk
  • If you need to reset your Turnitin-specific password. Please visit this page for further instructions.
  • When you have logged into the app you should find that all the modules that for which you are an instructor are listed on the main page in the app.
What if…
  • Q: I’m worried about capacity on my iPad, now all my modules are listed, won’t my iPad be full?
  • A: Although the modules are visible, the submissions are not automatically downloaded to your device unless you actively select them within the app. Therefore your iPad’s storage will not be impacted.
  • Q: I have too many modules listed in the app and I am having trouble finding the relevant ones, is there anything I can do?
  • A: You can remove old modules in bulk using our module removal tool. You can access the tool here (university login credentials required).
  • Q: I am missing the module that I want from my list in the app.
  • A: The best way to add the module is by logging into studentcentral on your iPad via Safari web browser. A PDF flowchart is attached below which will guide you through the steps in this process (it is similar to how you obtained the access code per-module in the past).