RESOLVED by Turnitin Support on 07/03/18
Turnitin: Issues entering feedback into the Feedback Summary area of the Turnitin Feedback Studio
As an addendum to yesterday’s communication we are aware of further issues affecting Turnitin Feedback Studio that have been reported. We have informed Turnitin Support and have been working with them to resolve these issues.
Problem: the feedback summary area is limited to 3,000 characters of text rather than the 5,000 that should be allowed in the Turnitin Feedback Studio
The exact limit may vary, some staff have encountered a 1,000 character limit.
Problem: Instructors who use Anonymous marking currently cannot enter any text into the Feedback Summary area of the Turnitin Feedback Studio
Suggested temporary solution: In the meantime if you want to continue writing student feedback we recommend composing it locally on your computer using a plain text software programme. On a PC we suggest “Notepad” which is installed on all Windows computers and on a Mac we suggest “TextEdit”. This will allow you to copy and paste feedback into the Feedback Summary area, once this issue is resolved by Turnitin Support. Microsoft Word is not the best software programme for this as we have discovered that text copied and pasted from Word adds hidden characters which affect also the character quota (5,000 characters)
Current Issues affecting Turnitin Feedback Studio and the Turnitin/Blackboard Integration
Issue: The Feedback Studio freezes and does not allow text to be entered in QuickMarks, QuickMark review and/or QuickMarks cannot be deleted
This is caused by slow loading times and can manifest in a variety of ways. If you encounter this issue, elements in the Feedback Studio such as QuickMarks will typically freeze or become unresponsive.
Suggested solution: first you can try refreshing your web browser using the keyboard shortcut ctrl + r (Mac: cmd + r). If that has no effect then the recommendation is to clear your browser cache. Instructions for clearing your cache in Mozilla Firefox can be found here: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
This is the recommendation from Turnitin and should resolve the problem.
Using a right-click or double-clicking with the mouse within the Feedback Studio has also led to freezing and slowness and this should be resolved by a refresh as outlined above. All marking actions in Turnitin are controlled by a single left-click; this is a usability issue that Turnitin still need to address.
Issue: Some students report that they are unable to view their feedback in Turnitin (e.g. on-paper annotations and feedback summary), even though other students may have been able to
This is caused by a synchronisation issue between Turnitin and the studentcentral grade centre and subsequently My Grades, the method by which students access their unratified marks and feedback. This issue will only be encountered by students. When the error arises affected students will be shown an integration error page when they attempt to access their feedback.
Solution: this issue can be addressed by clicking the Sync Grades option above each Turnitin Inbox in a module. This option can be accessed by going to Course Tools, then Turnitin Assignments and the “Sync Grades” link is seen above each inbox in the module. Using the Sync Grades link forces Turnitin to re-synchronise with the grade centre and to pass through any marks and feedback which are not passing between the tools correctly.
We continue to work with Turnitin Support to resolve these issues. In the meantime, if you encounter these issues please contact the service desk who are able to provide further advice.