UPDATE: Issue with PowerPoint content not being recorded in Microsoft Teams meetings

Microsoft have resolved the issue. Recordings with shared powerpoints in Teams is now working again.

Scope of impact: This issue may have affected any meeting recorded during the time of this event.

Start time: Monday, March 22, 2021, at 7:00 PM UTC

End time: Wednesday, March 24, 2021, at 12:00 PM UTC

User Impact: Users may have found that PowerPoint content being shared within Microsoft Teams meetings was not being recorded.

Final status: MS have identified that impact was caused by an authentication issue, introduced in a regularly scheduled update to their content sharing service. They have reverted the update, and confirmed using their internal reproduction of the issue that impact has been mitigated.

Scope of impact: This issue may have affected any meeting recorded during the time of this event.

Start time: Monday, March 22, 2021, at 7:00 PM UTC

End time: Wednesday, March 24, 2021, at 12:00 PM UTC

Blank Video problem with MS Teams recordings

We’ve received reports of “Blank Video” recordings in Teams, when sharing a Powerpoint in the session… When using a Windows 10 machine. (This issue does not seem to effect a Mac)

If you are running sessions in Teams, and wish to have successful recordings of the session, instead of sharing a Powerpoint, rather either “Share Window” or “Share Desktop” in the team-call when recording is needed, until this issue is resolved.

microsoft teams sharing image, showing to not use the powerpoint option