Panopto is cognisant of continued issues with their ‘Search Functionality’ across the EU and Britain. They have engineers building new systems, and server cascade responses to mitigate the issue.
Every three or so days since January 20th, we’ve been receiving these messages from Panopoto:
Panopto Cloud Operations Status
Current Status: Partial Service Disruption
Locations: Europe (EU)
The Panopto EU Cloud is experiencing an increased error rate in search.
The issue seems to be ongoing. If you have issues ‘searching’ your videos, please be patient, the ability will most probably return upon the next time you log in to My Studies.
12th January from 15:45 – 19:00 Turnitin Service Disruption reported.
Turnitin reports that their own systems were not effected, however a broader Data Centre issue in London could have affected access to Turnitin services.
On Dec 22nd 2020 between 22:05 and 22:25PM GMT, the Panopto EU Cloud experienced a site outage.
Panopto’s cloud operations team has resolved the issue.
The cause of the incident was a misconfiguration on a database server. During Panopto’s most recent downtime release on Dec 19, they updated the configuration of their database servers to better utilize physical memory. The new configuration contained an error that caused the database server to reach an out of memory condition. Panopto resolved the outage by fixing the misconfiguration on the server that ran out of memory. To prevent a recurrence of this issue, their engineering team audited and updated the memory configuration on all database servers.
Edublogs authentication was briefly disrupted around 11am on the 25th of August, and wasn’t re-enabled until 13:43 on the same day.
All Blog Sites remained live, and no issues were reported from external sources.
Possible LDAP firewall issue. The issue has been resolved.
From Turnitin on 19th, May in the morning:
Users accessing Turnitinuk.com via Blackboard integrations may be encountering 500 errors while attempting to access to the service. We are investigating this issue as our top priority.
Apologies for any inconvenience this may be causing. To track the progress of this incident please view our status page – https://bit.ly/3fKMg8l
From Turnitin as of 10:15am on 19th May:
Users accessing Turnitin UK via Blackboard integrations should now be able to access the service again. We are continuing to monitor the situation and will continue to provide updates on the status of the service.
May 19, 10:17 BST
Degraded Turnitin Services this morning Monday 27 April
Turnitin have informed us that paper submission, similarity report processing and feedback studio are affected by degraded performance. This means that although the service is available users may encounter slowness when using Turnitin. Based on testing we have been able to confirm that loading times and similarity report processing are slower than usual. The issues were reported by Turnitin at 5am this morning. A fix has since been put in place and the solution is being monitored; the issues should be resolved soon. For live updates, you can visit Turnitin’s service status page (https://turnitin.statuspage.io/).
TurnItIn had advised that this issue was affecting all TurnItIn services worldwide, including access to the service, assignment submissions, the feedback studio, and similarity report processing.
We encountered a disruption between the following times: 14:52 – 07:06 GMT Feb 15-16, 2019. We’re pleased to announce that this has been resolved. Please accept our apologies if you were impacted by the disruption.
The following Turnitin services will be unavailable on January 5, 2019:
- Turnitin and TurnitinUK (including all integrations and Turnitin Early Adopter Program)
- Feedback Studio for iOS
To ensure that services remain stable, particularly during high submission periods, this maintenance will include several hardware updates and performance improvements.
When will services be unavailable?
GMT January 5 16:00 – 00:00 (January 6)
How will you be affected?
Turnitin’s machines require a health check every now and again… Users will be unable to submit, grade, or access our service during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.
Stay up to date with Turnitin system status by following @TurnitinStatus on Twitter.
Turnitin Service was unavailable from 10.56-13.19 – Resolved and confirmed at 13.30
Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 13.19 on Thursday 25th October.