Issues affecting Panopto Video search capabilities Jan-Feb 2021

Panopto is cognisant of continued issues with their ‘Search Functionality’ across the EU and Britain.  They have engineers building new systems, and server cascade responses to mitigate the issue.

Every three or so days since January 20th, we’ve been receiving these messages from Panopoto:

Incident Update
Panopto Cloud Operations Status

Current Status: Partial Service Disruption

Affected Infrastructure
Components: Search
Locations: Europe (EU)

Update:
The Panopto EU Cloud is experiencing an increased error rate in search.

The issue seems to be ongoing. If you have issues ‘searching’ your videos, please be patient, the ability will most probably return upon the next time you log in to My Studies.

Turnitin Service Disruption

12th January from 15:45 – 19:00 Turnitin Service Disruption reported.

Turnitin reports that their own systems were not effected, however a broader Data Centre issue in London could have affected access to Turnitin services.

From Turnitin:

TurnitinStatus's avatar

We have been made aware that a number of users are experiencing intermittent issues whilst trying to use Turnitin. This is an ongoing issue affecting a large number of companies/services across the internet and is not specific to Turnitin.

Panopto Service Disruption 22nd Dec, 2020

On Dec 22nd 2020 between 22:05 and 22:25PM GMT, the Panopto EU Cloud experienced a site outage.

Panopto’s cloud operations team has resolved the issue.

The cause of the incident was a misconfiguration on a database server. During Panopto’s most recent downtime release on Dec 19, they updated the configuration of their database servers to better utilize physical memory. The new configuration contained an error that caused the database server to reach an out of memory condition. Panopto resolved the outage by fixing the misconfiguration on the server that ran out of memory. To prevent a recurrence of this issue, their engineering team audited and updated the memory configuration on all database servers.

Panopto Service Disruption 20-10-20

Incident Status

Service Disruption

Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations

Locations

Europe (EU)


October 20, 2020 11:41AM UTC
[Investigating] We are investigating increased error rates on requests to the Panopto EU Cloud.
October 20, 2020 12:15PM UTC
[Investigating] We are continuing to investigate the cause of increased error rates on requests on the EU cloud.
October 20, 2020 12:31PM UTC
[Monitoring] The source of the increased error rates has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue is resolved.

Turnitin Service interruption, possibly?

From Turnitin on 19th, May in the morning:

Users accessing Turnitinuk.com via Blackboard integrations may be encountering 500 errors while attempting to access to the service. We are investigating this issue as our top priority.

Apologies for any inconvenience this may be causing. To track the progress of this incident please view our status page – https://bit.ly/3fKMg8l

From Turnitin as of 10:15am on 19th May:

Users accessing Turnitin UK via Blackboard integrations should now be able to access the service again. We are continuing to monitor the situation and will continue to provide updates on the status of the service.
May 1910:17 BST

Turnitin Service Interruption – Monday 27th April

Degraded Turnitin Services this morning Monday 27 April

Turnitin have informed us that paper submission, similarity report processing and feedback studio are affected by degraded performance. This means that although the service is available users may encounter slowness when using Turnitin. Based on testing we have been able to confirm that loading times and similarity report processing are slower than usual. The issues were reported by Turnitin at 5am this morning. A fix has since been put in place and the solution is being monitored; the issues should be resolved soon. For live updates, you can visit Turnitin’s service status page (https://turnitin.statuspage.io/).

Turnitin News – Turnitin service interruption on 15th February

TurnItIn had advised that this issue was affecting all TurnItIn services worldwide, including access to the service, assignment submissions, the feedback studio, and similarity report processing.

From Turnitin:
We encountered a disruption between the following times: 14:52 – 07:06 GMT Feb 15-16, 2019. We’re pleased to announce that this has been resolved. Please accept our apologies if you were impacted by the disruption.

Turnitin News – Service Disruption due to Scheduled Maintenance

Scheduled Maintenance

The following Turnitin services will be unavailable on January 5, 2019:
  • Turnitin and TurnitinUK (including all integrations and Turnitin Early Adopter Program)
  • Feedback Studio for iOS

To ensure that services remain stable, particularly during high submission periods, this maintenance will include several hardware updates and performance improvements.

When will services be unavailable?

GMT January 5 16:00 – 00:00 (January 6)

How will you be affected?

Turnitin’s machines require a health check every now and again… Users will be unable to submit, grade, or access our service during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

Stay up to date with Turnitin system status by following @TurnitinStatus on Twitter.

Turnitin News – 25 October 2018

Turnitin Service was unavailable from 10.56-13.19 – Resolved and confirmed at 13.30

Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 13.19 on Thursday 25th October.