Panopto Service Disruption 20-10-20

Incident Status

Service Disruption

Components

Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations

Locations

Europe (EU)


October 20, 2020 11:41AM UTC
[Investigating] We are investigating increased error rates on requests to the Panopto EU Cloud.
October 20, 2020 12:15PM UTC
[Investigating] We are continuing to investigate the cause of increased error rates on requests on the EU cloud.
October 20, 2020 12:31PM UTC
[Monitoring] The source of the increased error rates has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue is resolved.

Turnitin Service interruption, possibly?

From Turnitin on 19th, May in the morning:

Users accessing Turnitinuk.com via Blackboard integrations may be encountering 500 errors while attempting to access to the service. We are investigating this issue as our top priority.

Apologies for any inconvenience this may be causing. To track the progress of this incident please view our status page – https://bit.ly/3fKMg8l

From Turnitin as of 10:15am on 19th May:

Users accessing Turnitin UK via Blackboard integrations should now be able to access the service again. We are continuing to monitor the situation and will continue to provide updates on the status of the service.
May 1910:17 BST

Turnitin Service Interruption – Monday 27th April

Degraded Turnitin Services this morning Monday 27 April

Turnitin have informed us that paper submission, similarity report processing and feedback studio are affected by degraded performance. This means that although the service is available users may encounter slowness when using Turnitin. Based on testing we have been able to confirm that loading times and similarity report processing are slower than usual. The issues were reported by Turnitin at 5am this morning. A fix has since been put in place and the solution is being monitored; the issues should be resolved soon. For live updates, you can visit Turnitin’s service status page (https://turnitin.statuspage.io/).

Turnitin News – Turnitin service interruption on 15th February

TurnItIn had advised that this issue was affecting all TurnItIn services worldwide, including access to the service, assignment submissions, the feedback studio, and similarity report processing.

From Turnitin:
We encountered a disruption between the following times: 14:52 – 07:06 GMT Feb 15-16, 2019. We’re pleased to announce that this has been resolved. Please accept our apologies if you were impacted by the disruption.

Turnitin News – Service Disruption due to Scheduled Maintenance

Scheduled Maintenance

The following Turnitin services will be unavailable on January 5, 2019:
  • Turnitin and TurnitinUK (including all integrations and Turnitin Early Adopter Program)
  • Feedback Studio for iOS

To ensure that services remain stable, particularly during high submission periods, this maintenance will include several hardware updates and performance improvements.

When will services be unavailable?

GMT January 5 16:00 – 00:00 (January 6)

How will you be affected?

Turnitin’s machines require a health check every now and again… Users will be unable to submit, grade, or access our service during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

Stay up to date with Turnitin system status by following @TurnitinStatus on Twitter.

Turnitin News – 25 October 2018

Turnitin Service was unavailable from 10.56-13.19 – Resolved and confirmed at 13.30

Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 13.19 on Thursday 25th October.

28-03-18 – Turnitin Continuing Issues

Following on from the prior day of March 27th, the Turnitin Feedback Studio was unavailable again on the 28th.  The service seemed to be down from 11am through 5pm.

This outage was again an international issue with Turnitin’s servers, and was not localised to only the University of Brighton.

There may be continuing issues with the service, so we have labeled it “Service At Risk” over the Easter Holiday.

Turnitin Service Disruption

It was brought to our attention first thing on the morning of March 27th that users were unable to view content in the Feedback Studio in Turnitin. This disruption made it impossible to do marking with the service.  The problem may have also effected syncing between the Turnitin App on iOS and the Turnitin system itself.

We’ve discovered that this problem was UK-wide and affected most institutions.

Turnitin engineers were informed of the problem.  At approximatey 11:30am on the 27th, service was resumed, and the Feedback Studio began showing content once again.

We apologise for any issues that our staff may have had during this latest disruption to our Turnitin service.

Edublogs service restored over the weekend

Blog sites were not effected, meaning the pages were visible, however, Edublogs admin-areas were experiencing issues with re-directing, thus frustrating our users efforts to edit and create new blog posts/pages in Edublogs.  Service seemed to be down sometime in the afternoon of March 13th.

We put in a ticket with our external supplier that afternoon.  On Saturday the 17th, Edublogs contacted us, and told us that the problem was fixed.  Upon testing the blogs on Monday morning on the 19th of March, we were pleased to confirm that the blogging system was back up and running correctly.

We apologise for any issues you may have encountered during this time-frame.