Issues accessing Microsoft 365 services 12th Jan 2021

Users may have experienced access issues when using one or more Microsoft 365 services. Specifically SharePoint Online and Microsoft Teams users in Europe; though, users may have also experienced similar issues with Exchange Online, OneDrive for Business.

Impact was primarily to users located in the United Kingdom; however, users in other regions who were routed through the affected United Kingdom-based infrastructure may have also been impacted.

Start time: Tuesday, January 12, 2021, 3:51 PM (3:51 PM UTC)

End time: Tuesday, January 12, 2021, 4:40 PM (4:40 PM UTC)

Preliminary root cause: Processing infrastructure that handles Microsoft 365 request traffic for European users began experiencing failures, preventing some users from accessing the services.

Uptime report July 2017

Studentfolio has shown no downtime according to Pingdom checks, and has an average response of around 629ms from Europe.

Studentcentral shows several outages throughout July according to Pingdom tracking, and has an average response time of 426ms from Europe. During this period Studencentral was upgraded to Learn9.1 2016 Q4 CU3.

Studentcental uptime