Update – distruption period: BST Oct 20 14:40 – Oct 20 18:30
This issue is now resolved and service has resumed.
Turnitin Service Unavailable – Tuesday 20th October 2020
Please be aware that the Turnitin Service for electronic submission and assessment is currently unavailable. At this time is not possible for students to submit work or for marking to take place. Turnitin are aware and their engineers are currently investigating the problem. The service disruption is affecting Turnitin integration services internationally and they are working to fix it.
Turnitin (UK and Intl) encountered an a service disruption followed by an outage. This occurred between 16:00 – 18:08 on Weds 13th November.
Turnitin and Turnitin UK are currently down. This means that staff and students are not able to log in or make submissions.
Turnitin have stated the following:
“we are working on this issue as our top priority and are performing emergency maintenance. Apologies for any inconvenience this may be causing.”
News (16.50 on 13/11/19)
We have been advised that Turnitin is experiencing an unexpected service disruption
Students may not be able to submit work or submissions may take longer to upload than expected. Staff may not be able to download submissions to grade them. This issue is affecting UK and International Turnitin services.
We were advised on Friday evening (7/12/18) by Turnitin that the issues experienced during the afternoon were resolved at approximately 17:05 and that the service returned to normal. The timeframe for the Turnitin service degradation for both staff and students was 15:15 – 17:05.
We have received reports that users are experiencing intermittent issues when attempting to access student submissions in Turnitin Feedback Studio. This issue will display as “503 error” when attempting to load a student submission in the browser.
Student work submission is also experiencing slowness and may also be affected.
[Update] 15:59 – Students are currently unable to submit.
[Update] 16:05 – Some submissions are going through. Intermittent service continues.
[Update] 17:55 – Turnitin reports that service has been restored as of 17:05.
We have reported this issue to Turnitin and will provide updates via this blog post which is also linked to on the Studies tab in studentcentral.
Turnitin Service was unavailable from 09.37-14.36 – Resolved and confirmed at 15.27
Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 15.27 on Monday 22nd October.
Current backlog of submissions – Monday, 17th September 2018: Turnitin Support have notified us that service access was intermittent starting early this morning. This has been resolved by a fix implemented by their engineers, however as a result they report and we have confirmed that there is currently a backlog of submissions. This means that submissions are taking longer to go through than usual with a reported wait time of 4-5 minutes. This situation should be rectified over the course of the day.
Turnitin Scheduled Downtime on Saturday, 22 September 2018: Turnitin will have scheduled downtime for maintenance on Saturday, 22 September from 4pm to Sunday 23 September 12:30am.
All Turnitin services will be unavailable during this period, including Feedback Studio and the Turnitin app for iOS (iPad/iPhone). Please ensure that submission deadlines are not scheduled on this date.
Issues reported on 29th of August: there were intermittent issues with Turnitin overnight and up until 9:40am. During this time users may have been seen a ‘503’ error and would have been prevented from submitting. This is now resolved.
Continuing issues affecting the use of the ‘mark without a submission’ function At present staff cannot mark in Turnitin if a student submission is not present. Until the issue is resolved you will not be able to use Turnitin to mark without a submission. For more information and advice please see this previous post.
Notice: This issue will affect academic staff and administrative staff who use Turnitin to mark when no submission is present.
On Monday (23/07/18) we reported an issue to Turnitin Support where the option to mark without a submission is no longer available. This issue continues to persist and we have requested an update from Turnitin Support.
How this problem manifests: From the Turnitin submission inbox when you click on the ‘pencil’ icon in order to mark without a submission, you may initially see a message to confirm that you wish to mark without a submission. After the initial confirmation, the Turnitin Feedback Studio window does not open and each subsequent click on the ‘pencil’ results in a grey loading animated GIF and no further action.
We will update this post as soon as we are notified of a solution. In the meantime if you require an alternative means to mark when no submission is present you can use a manual column in the studentcentral grade centre. If you need to use a rubric with a manual column or require assistance with the use of the studentcentral grade centre tools, please contact your Learning Technologies Adviser.
RESOLVED – Please synchronise your marking and install the new version of the app (released on 14/06) from the iTunes app store to resolve the issue.
Notice: This issue will affect Turnitin for iPad app users who have installed the app update released to the iTunes app store on 30/05/18
We have been alerted to an issue with the Turnitin for iPad where the ‘information’ or ‘i’ area for a specific student paper is no longer showing submission information. This issue has been encountered by more than one user in more than one submission point. Therefore we suspect that this is a broader issue related to the app update released yesterday. The screenshot below shows how this issue will display in the app. Turnitin Support have been notified of this issue.
Recommendation: If you have not yet updated, please do not update the app until further notice. Although no issues with the upload of marks have been reported to us at this time the app should be considered as ‘AT RISK’. As a result we advise that you continue your marking on a computer as a precaution.
Current Issues affecting Turnitin Feedback Studio and the Turnitin/Blackboard Integration
We have detected issues with the syncing of grades between Turnitin and the studentcentral grade centre. If you are involved in marking students work using Turnitin, or involved in the administration of grades between Studentcentral and CAMS, please read on.
When a tutor marks and grades a script in Turnitin, this grade is sent to the studentcentral grade centre. It is from here that school offices download grades ready for importing into CAMS. We have identified that this ‘syncing’ of grades between the two systems is not happening automatically as expected.
We advise that all tutors should manually ‘sync grades’ once grading is complete, to ensure the studentcentral grade centre receives the up to date grades. Any subsequent changes to marks in Turnitin should be followed with a ‘sync grades’. This will ensure school offices receive the correct grades for students work.
To manually ‘sync grades’
Within a Studentcentral module, go to the Control Panel > Course Tools > Turnitin Assignments
You will see a list of Turnitin assignments. The sync grades button is located on the right side of the screen. You will need to ‘sync’ for each submission point you are marking