08/06/21: Disruption to services nationwide incl. TurnitinUK and My Studies (Blackboard)

Update – TurnitinUK and My Studies (Blackboard) services restored

Incident resolved: June 8th 10:55 – June 8th 13:41
Turnitin have stated that the issue is now resolved and was occuring during the times noted above. We are also aware that My Studies (Blackboard) has issues during this time period and these issues also now seem to be resolved.

Update at 12.17pm
The access issues were initially reported at 10.54am and persisted until 12.15pm. Turnitin have advised that they are currently monitoring their services after putting steps in place to mitigate the issue.

From 11.02am on 08/06/21:

We have been made aware that there are nationwide issues affecting websites, web services, and web applications related to a Content Delivery Network provider (cloud-based service). This is affecting both Turnitin and My Studies and may also impact other services and websites which you access as a matter of course for work or study.

We are following updates from service providers and will send an update once services return to normal levels.

Services impacted:

  • TurnitinUK – submission and marking tools currently unavailable.
  • My Studies (Blackboard) – areas of the application are loading slowly or are not available.
  • Other national websites and web applications are also impacted.

Turnitin: issues downloading individual/bulk original file format

9 April – ongoing

There is currently an issue when users attempt to request individual or bulk download of the ‘original file’ format from an anonymous submission point. When the download is triggered, the following message is shown onscreen, “there was an error processing your request”.

This means that there is not a solution for downloading original paper formats (e.g., Word, PDF, PPTX format) at this time. A ticket has been logged with Turnitin.

Workaround

A workaround is to place a piece of annotation on the paper and then download the Grademark papers individually or in bulk, if you require PDF format for marking purposes.

Screenshot of a simulated Turnitin Submission Point with an error message show at the top of the screen when attempting to download the 'original file' papers

Screenshot of the error message shown in a Turnitin inbox as indicated by the purple arrow

Download of Grademark papers (‘Current View’) & Digital Receipts

Resolved:
March 5th 12.30-17.30

Turnitin service disruption 05/03/21

Turnitin Support have informed us that there is currently an issue with the download of the grademark paper (also known as ‘current view’) and digital receipts. This issue is being investigated by Turnitin’s engineers and you can review updates at the Turnitin Status page.

Please note, that the view of the similarity report, marks and feedback and the submission information that are available via the Turnitin Feedback Studio (paper view) are unaffected. Student submissions and electronic return of feedback are unaffected. Staff review of student work and marking activities is also unaffected.

Post date and marks release back to students

Turnitin Service Announcement:
Important information about the post date and marks release back to students

Background

Turnitin anonymous submission points are set to automatically release marks and feedback at the point of the post date; 21 working days after the published deadline. The post date is also the date/time when the work is de-anonymised.

Issue

We are now aware that although the marks and de-anonymisation are automated, the synchronisation between the marks/feedback in Turnitin and the corresponding column in the Grade Centre is not automated. Turnitin have confirmed that when using anonymous submission points the marks and feedback need to be synchronised manually. This applies to all anonymous submission points.

Solution

To manually synchronise at the point of the post date, a person must click the ‘Sync Grades’ link on each submission point (as shown in the screenshot below). This option is found in the Course Management menu in each module, under Course Tools > Turnitin Assignments.

Screenshot showing the Turnitin Assignments area in a module, a mouse cursor is pointing to 'sync grades'

What happens if grades/feedback are not synchronised?

If manual synchronisation has not taken place, the mark shown in the Grade Centre, which is then shown to some students via ‘My Marks’ may differ from what is shown in the Turnitin Feedback Studio (paper view). Also in some cases students will be unable to access their marks and feedback as the work is shown as ‘needs marking’ in the Grade Centre.

Questions

If you have any questions, please contact your school’s listed Learning Technologist.

Turnitin Service Disruption – Delay on Similarity Reports 5-11-20 to 6-11-20

6/11/20 at 15:39:
Turnitin have informed us that the service disruption which affected the generation of similarity reports is now resolved and the processing backlog has mostly cleared.


Please be advised that Turnitin have informed us of a service disruption which is affecting the generation of similarity reports. Currently there is a delay in processing reports. This may affect students who are drafting submissions and wish to refer to their similarity report and also staff who are reviewing student work that has been submitted today.

Turnitin engineers are currently working on the problem. For up-to-the-minute updates on the status of the Turnitin service please refer to this page: https://turnitin.statuspage.io/

Turnitin Service Disruption 20-10-20

Update – distruption period: BST Oct 20 14:40 – Oct 20 18:30

This issue is now resolved and service has resumed.


Turnitin Service Unavailable – Tuesday 20th October 2020

Please be aware that the Turnitin Service for electronic submission and assessment is currently unavailable. At this time is not possible for students to submit work or for marking to take place. Turnitin are aware and their engineers are currently investigating the problem. The service disruption is affecting Turnitin integration services internationally and they are working to fix it.

For up-to-the-minute updates on the status of the Turnitin service please refer to this page: https://turnitin.statuspage.io/

Tii News November: Service Disruption on 13/11/19

Service restored as of 18.08 on 13/11/19

Turnitin (UK and Intl) encountered an a service disruption followed by an outage. This occurred between 16:00 – 18:08 on Weds 13th November.

Update 17.35:

Turnitin and Turnitin UK are currently down. This means that staff and students are not able to log in or make submissions.

Turnitin have stated the following:

“we are working on this issue as our top priority and are performing emergency maintenance. Apologies for any inconvenience this may be causing.”

News (16.50 on 13/11/19)

We have been advised that Turnitin is experiencing an unexpected service disruption

Students may not be able to submit work or submissions may take longer to upload than expected. Staff may not be able to download submissions to grade them. This issue is affecting UK and International Turnitin services.

For up-to-date information and status updates, please refer to the the Turnitin Status Page.

Turnitin News – 7th of December

Update:
We were advised on Friday evening (7/12/18) by Turnitin that the issues experienced during the afternoon were resolved at approximately 17:05 and that the service returned to normal. The timeframe for the Turnitin service degradation for both staff and students was 15:15 – 17:05.


Original post:
We have received reports that users are experiencing intermittent issues when attempting to access student submissions in Turnitin Feedback Studio. This issue will display as “503 error” when attempting to load a student submission in the browser.

Student work submission is also experiencing slowness and may also be affected.
[Update] 15:59 – Students are currently unable to submit.
[Update] 16:05 – Some submissions are going through. Intermittent service continues.
[Update] 17:55 – Turnitin reports that service has been restored as of 17:05.

We have reported this issue to Turnitin and will provide updates via this blog post which is also linked to on the Studies tab in studentcentral.

Turnitin News – 22 October 2018

Turnitin Service was unavailable from 09.37-14.36 – Resolved and confirmed at 15.27

Students and staff cited issues accessing TurnitinUK services this morning for the purposes of eSubmission, marking and also use of the Turnitin Feedback Studio for iPad app. Upon accessing inboxes and submission areas, users received a ‘503’ error. Turnitin Support resolved the issue and notified us at 15.27 on Monday 22nd October.

 

Turnitin News – 17th September 2018

Current backlog of submissions – Monday, 17th September 2018:
Turnitin Support have notified us that service access was intermittent starting early this morning. This has been resolved by a fix implemented by their engineers, however as a result they report and we have confirmed that there is currently a backlog of submissions. This means that submissions are taking longer to go through than usual with a reported wait time of 4-5 minutes. This situation should be rectified over the course of the day.