Turnitin Bulk Download errors reported 03-03-21

Some schools rely on the bulk download of the GradeMark papers (as in the PDF format capturing the marks, feedback, and annotation applied in Turnitin).

As of last week we have found that they can no longer produce bulk downloads which are made available via the ‘Messages’ section above the tabs in any Turnitin Submission Point Inbox. Each time you trigger a bulk download it does one of three things:

  • The bulk download never generates and you do not receive a message, even after waiting for several hours.
  • The download generates but with errors, so only a tiny fraction of the papers (2 out of x) are included in the resulting zip file and the manifest (txt) in the zip file indicates a few of the errors but not all of them. The message received indicates that there were errors, as shown in the screenshot below.

Screenshot of bulk download errors

  • You receive a message stating that the files failed to compress, as shown in the screenshot below.

Screenshot of a turnitin page error showing a failure of the bulk download zip file

A ticket has been raised with Turnitin.

The only work around for this issue, is to download the papers needed, one at a time…

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