Turnitin News: August to September

This post provides an addendum to the post earlier this month that was directly related to the update of the Turnitin document viewer to feedback studio which took place on the 1st of August.

Issues with Turnitin web-browser based application and the Turnitin for iPad app reported by users at Brighton

Please note: that all issues in this list have been reported to Turnitin and we have active tickets with their support team. This blog post will be updated as we are informed of solutions and have re-tested for issues locally.

14/08/17 – Numerical grades could not be removed from the field provided in the feedback studio

Reported by F.MacNeill in the eLearning team.

After a numerical grade was entered it could not be cleared to be an empty grade if revision was required. In each case where the number was deleted it would revert back to what was previously entered.

RESOLVED on 16/08 by Turnitin support.


23/08/17 – Rubrics are not displaying correctly for marking and eFeedback return purposes

Reported by a member of academic staff.

The rubric tool is not providing scroll bars for the first column of the rubrics when viewed in full-screen view. In cases where the Learning Outcome descriptors exceed a certain length then the text is cut off.

PENDING – reported to Turnitin on 24/08 by F.MacNeill

UPDATE – 01/09/17 still pending a screencast of this issue was sent to Turnitin support to further illustrate the problem.

UPDATE – 05/09/17 has been acknowledged as a bug and we will be updated by Turnitin support when a fix is in-place.


24/08/17 – the rubric tool is not functioning in the Turnitin for iPad app since the app update on August 18th

Reported by two members of academic staff.

Any selections made in the rubric tool on the Turnitin for iPad app are not saving and also are not synchronising to the students’ assignments within Turnitin as we use it through integration with studentcentral (Blackboard).

PENDING – reported to Turnitin on 25/08 by F.MacNeill

UPDATE – 01/09/17 An update for the app was released on the 31st of August. However, after testing we are seeing that when rubric entries are changed the text is erased/hidden from the body of the rubrics. Therefore if you use a rubric, we recommend that you continue to use the desktop version of Turnitin rather than the app.


25/08/17 – characters are being added to the written feedback in place of punctuation when entered via the Turnitin for iPad app since the update on August 18th

Reported by a member of academic staff.

The character “” was supplanted in-place of punctuation in the feedback summary area of the app.

PENDING – reported to Turnitin on 25/08 by F.MacNeill

UPDATE – 01/09/17 still no solution to this after several users have send error log files to Turnitin support. Again we will need to wait for an update to the app.


25/08/17 – issues reported when attempting to review bubble feedback from Google Chrome web browser

Reported by a member of academic staff.

Previously added feedback which had been entered into bubble comments (the floating comments as annotations on the student work) is not consistently opening and displaying detail when accessed via Google Chrome.

PENDING – reported to Turnitin on 25/08 by F.MacNeill

UPDATE – No further information about this issue as of 01/09/17


25/08/17 – issues reported where a QuickMark featuring a longer comment as feedback (3+3) would not save

Reported by a member of academic staff.

The staff person had written a longer piece of feedback in a QuickMark comment as is general practice in their school. Near the point of completion the comment froze and would not save. The following message was then shown: “The request failed because the request for invalid or incomplete”.

UPDATE – There are undisclosed character limits in different fields within the Feedback Studio viewer. These are not displayed nor is the marker warned whern they are nearing the limit. Furthermore, spaces, paragraph lines and hidden characters which might be transferred through the copy/paste of feedback originally written in Microsoft Word all count towards a 2,500 character limit in the comments of a QuickMark.

For information here are the limits which F.MacNeill received from Turnitin Support today.

Characters limit per field related to QuickMarks

  • QuickMark set title – 30 characters
  • QuickMark title – 2,500 characters
  • QuickMark description field – 1,799 characters
  • QuickMark additional comments field – 2,500 characters

Overall Text Comment in the Feedback Summary (formerly General Comments) – 5,000 characters


04/09/17 – issues reported where a QuickMark featuring a longer comment as feedback (3+3) would not save

Reported by a member of academic staff.

The staff member reported that if you accidentally right-click in the Feedback Studio viewer you are then prevented from adding any comments or highlighting text. This was happening on a Mac, in both Firefox and Safari web browsers

This was reported to Turnitin in early September. The issue seems sporadic and a workaround is to press ctrl+r or cmd+r (Mac) keys on your keyboard to refresh the Turnitin Feedback Studio window when it freezes.


Advice as of Friday, 1st of September:

Due to the issues outlined above, we recommend that you complete your marking on a desktop/laptop computer via web browser as opposed to using the Turnitin app for iPad. We will review this advice when we hear more from Turnitin support or when an update for the app is released and tested. We are actively working with Turnitin Support and hope that these issues will be resolved soon.

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