Social media use has rapidly increased ever since the idea of Facebook became the norm to society. Many consumers are on social media everyday, including myself and I would honestly miss it if I were not able to access Twitter. Romero et al (2011) describe twitter as the fastest growing social media platform, which is why all advertisers and celebrities are attempting to exploit it. Social media has become a way of life for many people whether it is, as they want to connect with friends or simply receive travel and news information. Social media is not just used by consumers but also businesses and even the government with it being a very important platform of speech and representation for most especially celebrities (Qualman, 2009).

Celebrities have used the increased importance of social media effectively to successfully market themselves to both further their career in their respective fields but to also sell their own products and become an entrepreneur. Marwick (2013) explains how the introduction of social media allowed people to successful brand themselves. People adopt social media like a work place describing the people they’re interacting as co-workers (Marwick, 2013), social media became a way in which many different types of people are able to communicate which one another. Celebrities have used social media to connect with consumers and consumers now follow what celebrities wear what they eat and even where they go.

With celebrities influence so great in this current generation it was only a matter of time before businesses and companies started to use celebrities to market their products on social media where they are in control. Celebrities such as Kim Kardashian have over 45m people choosing to read very tweet she posts which means if a business are able to get her to tweet about their product or service there is a potential for large amounts of exposure and considerably amount of interest.

Celebrities are used as a marketing tool similarly to TV and or Radio. Marketing literature does not mention celebrities themselves being a brand only the way in which they endorse others (Johns and English, 2016).

However to understand the effectiveness of celebrities you must thinking of the negatives also of them being used as advertising billboards when on social media. This is often more common with reality television stars as many are just given free products to endorse them but still can have a positive effect on the brand. The downside to celebrity endorsement on social media is the interlinking image that comes with the business and the celebrity. For many brands imagine is one the most crucial parts of their marketing campaign. You wouldn’t see Rolex endorsing a hot headed aggressive celebrity as their imagine is high class. Social media makes it easier for celebrities to voice their opinions and views meaning that if there views or ideas conflict with the imagine the business is portraying it could be highly detrimental to the brands image. For example LeBron James’ tweet saying his phone had erased everything and that it was the worst feeling ever (below). Samsung was endorsing LeBron James and complaining about his phone was not the best thing to do. Despite James deleting the quickly his millions of followers had caught onto it. The reply by Jen Clarke (below) represents how Samsung must have felt and shows that endorsements by celebrities is not always beneficial to the business not all publicity is good publicity.

The marketing of products by celebrities is a very effective way of gaining publicity and customers but getting celebrities endorsement creates a link between the person and the business that in some cases cannot be reversed such as ‘the go compare man (below)’ who many will only him from their adverts and therefore his imagine will directly effect their business.

References

Carter, J. (2014). Six celebrity endorsements that have gone badly wrong. [online] MyCustomer. Available at: http://www.mycustomer.com/marketing/strategy/six-celebrity-endorsements-that-have-gone-badly-wrong [Accessed 6 May 2016].

Galuba, W., Asur, S. and Huberman, B. (2011). Influence and Passivity in Social Media. SSRN Electronic Journal.

Johns, R. and English, R. (2016). Transition of self: Repositioning the celebrity brand through social media—The case of Elizabeth Gilbert. Journal of Business Research, 69(1), pp.65-72.
Marwick, Alice Emily. (2013) Celebrity, Publicity, and Branding in the Social Media Age, Yale University Press, New Haven.

Qualman, E. (2009). Socialnomics. Hoboken, N.J.: Wiley.

Email is a free and simple way for consumers to be contacted by business to keep ongoing reminders of their products or services new and/or old. The question posed is whether “email marketing is an effective way of marketing your business”.

Email marketing has taken a back seat to new marketing techniques such as social media and has been described as outdated (Steiner, 2016). Steiner (2016) states there are reasons why email marketing is no longer effective:

1. Marketers do not know the customers they are marketing to, blind sales pitches no longer work with customers. Emails are not personalized and need to segment.

2. Most emails subject lines are not effective enough to gain a reaction from consumers and when they do react businesses are not monitoring results of email marketing such as conversion rate.

3. Outdated email addresses result in wasted time, as they are not making contacting with the intended recipient. Marketers may believe they have contact addresses for say: 100,000 businesses when 50% of these businesses may no longer be trading or the email address are out of date.

It is not only Steiner (2016) that highlights the disadvantages to email marketing but also Forneris (2009). Forneris covers points such as the lack of engagement by consumers mentioned by Steiner (2016) but adds to the arguments by mentioning the introduction of spam filters, which acts as another unfortunate barrier to email marketing.   Even if companies manage to get an attention grabbing ‘subject’ line, many consumers will not see the subject line due to it being automatically discarded into the ‘spam’ or more recently the ‘junk mail’ folder. Both Steiner (2016) and Forneris (2009) do not completely disregard that email marketing has its uses however they focus on the downsides.
Shewan (2014), on the other hand, believes that email marketing is an effective way of marketing. He states that although email marketing has a bad reputation it is still effective and has lost it’s appeal due to marketers being seduced by social media, as the ‘cool’ thing of the moment. Email marketing may not be the most talked about topic at present but it still remains the cornerstone of many businesses marketing campaign. Despite supporting email marketing Shewan (2014) acknowledges that many email newsletters are regarded as ‘rubbish’ not worth reading, however some can really grab user attention and still generate business. With the assistance of email newsletter platforms such as “Constant Contact” and “MailChimp”, businesses are able to get very detailed statistics on the interactions with emails and direct traffic to a website (Gurr, 2014). Email marketing gets business’ brand image out there to the right people at the right time. The emails can be sent to a certain demographic at a certain time without wasting time advertising to everyone with the hope of getting someone (Gurr, 2014).

A combination of email marketing and social media can be an extremely effective marketing strategy with social media’s rapid growth and the total number of worldwide email accounts expected to increase to over 4.3 billion accounts by year-end 2016 (The Radicti Group, Inc, 2016). Evidence of email marketing’s effectiveness is shown when consumer were asked to opt-in to receive updates from a company, only 10% elected to do so through Facebook, while 90% chose to receive email newsletters (Neilsen, 2010). Email marketing despite being seen as old school in comparison to new social media marketing, it is a cost effective way of getting business data to be seen by consumers.

When getting personal information from consumers an email address is the minimum details you would expect to be given. This shows it is easy to access the information to market in this way. However, the effectiveness of the email marketing campaign is specific to the businesses using it.

References

Shewan, D. (2014). Is Email Marketing Effective? Three Examples That Prove It Is | WordStream. [online] Wordstream.com. Available at: http://www.wordstream.com/blog/ws/2014/11/12/is-email-marketing-effective [Accessed 23 Apr. 2016].

Steiner, D. (2016). 6 Reasons Your Email Marketing Efforts Are Not Effective. [online] Entrepreneur. Available at: https://www.entrepreneur.com/article/253802 [Accessed 23 Apr. 2016].

Forneris, J. (2009). The Disadvantages of Email Marketing. [online] Smallbusiness.chron.com. Available at: http://smallbusiness.chron.com/disadvantages-email-marketing-3472.html [Accessed 24 Apr. 2016].

THE RADICATI GROUP, INC, (2016). Email Statistics Report, 2012-2016. [online] THE RADICATI GROUP, INC. Available at: http://www.radicati.com/wp/wp-content/uploads/2012/04/Email-Statistics-Report-2012-2016-Executive-Summary.pdf [Accessed 24 Apr. 2016].

Neilsen, J. (2010). E-Mail Newsletters: Increasing Usability. [online] Nngroup.com. Available at: https://www.nngroup.com/articles/e-mail-newsletters-usability/ [Accessed 25 Apr. 2016].

Gurr, J. (2014). Pros and Cons of E-mail Marketing | Iceberg Web Design. [online] Iceberg Web Design. Available at: http://www.icebergwebdesign.com/2014/08/pros-cons-creating-e-newsletter-clients/ [Accessed 25 Apr. 2016].