The constant advance in technology in the world today calls for increased adaptation of the marketing efforts and approaches used by businesses within the fashion industry in order to maintain their growth apace with the ever-increasing competition in the sector. Mobile phone penetration has increased dramatically over the last five years in the UK alone as illustrated in the chart below. During the 2018 the smartphone user penetration in UK is 73.12 per cent, a huge increase from 61.71 per cent as at 2014 (Statista, 2018b). This means a lot for the fashion industry as fashion is the exemplar of all beauty and creativity in the world and therefore easily for disruption more easily than other industries. Mobile marketing is definitely the way to go for any fashion company aspiring to remain to remain on top of the game.
Figure 1: UK Smartphone user penetration forecast
Even more interesting is the overall mobile phone penetration rates per household. As illustrated in the chart below – Figure 2 – is estimated at 95 per cent as at from 2016 to 2017 (Statista, 2018a). Further, in a report by OC&C Strategy Consultants, Google and PayPal UK, it is projected that “by 2020, two thirds or c.£43bn of UK e-commerce purchases will be made on a smartphone, as the value of mobile transactions trebles from £13.5bn in just four years” (OC&C Strategy Consultants, 2017). There will most likely be enough opportunity for growth of the fashion design industry in the near future due to these evolutions of the market. The world of to-day is so interconnected in many intricate ways thanks to the Digital Age that we are lucky to be living in, where the truly innovative and creative marketers are more likely to succeed tremendously.
Figure 2: % Households with mobile phones
There are different approaches that each fashion design brand needs to employ in the implementation of the digital marketing model and also with regards to the objectives of the company which are mainly driven by certain insights concerning the probability of succeeding with mobile marketing. More and more people globally are now spending more average time on their mobile phones every year. This serves to emphasize the role of mobile marketing to growth of any fashion business that employs the use of mobile marketing in the marketing campaigns and strategies that it engages in. This increased use of smartphones has also increased the ability of fashion companies to sell globally to diverse groups of clients. In addition, mobile marketing and m-commerce go hand in hand.
Figure 3: E-commerce, Total for mobile devices=51%
Consumers are increasingly using their smartphones to purchase products from retailers. According to E-Commerce News Europe (2016), “for the first time ever smartphones and tablets accounted for over half of online sales in the United Kingdom”. The statistics for mobile sales in the UK during the last quarter of 2015 are shown in the chart below – Figure 3. The total for mobile devices was 51 per cent, which is a reminder for all fashion designers who are looking to expanding their market through novel mobile marketing efforts. Furthermore, most fashion shoppers will research about brands when walking in stores just before they make the crucial buying decision: “from whom will I buy, and due what customer value propositions?” The prospective customers asks himself..
The widespread use of smartphones means that consumers will continue to use their devices to find out more about products in terms of quality, durability, and price online first before the final decision to make a purchase. The millennial generation is the best example in this digital marketing theory since they are more dependent on technology to keep them informed about market trends. This, again, explains the limitless opportunity for the fashion sector. Even, giant search engines such as Google are developing their algorithms to award more preference to mobile devices. This explains the need for every fashion business to work relentlessly towards improving their web presence. They are also needed to integrate new and innovative automated mobile marketing into their operations (Hofacker et al., 2016). Further, according to Adobe’s Mickael Bentz (2015), “Globally, 33 percent more people have access to mobile phones than to toilets! In 2013 that was 6 billion with access to mobile phones (and thus to SMS)”. He further explains that SMS open rate is 98 per cent. Given the innovativeness in the fashion industry, businesses should always tailor their SMS messages so that they can appeal to the prospective clients.
Figure 4: Mobile devices penetration (%)
However, mobile marketing efforts are sometimes countered by challenges that some fashion designer companies would willingly admit if asked to. Some of these challenges include the stigma and fear that most people have towards spam. This makes it hard for people consider relevant marketing messages and offers, complexity of the application of the mobile marketing models, fear of technology by some individuals, and so forth (Shankar et al., 2016).
Nonetheless, digital marketing is always undergoing a sort of evolution and sooner or later mobile marketing will help in achievement of the set objectives for any fashion business that applies this “secret” prudently and sees its implementation to the latter. The paradigm shift towards the use of mobile devices (as illustrated in the chart above) is a trend that can only be expected to increase (Consultancy UK, 2017), which means that fashion business need to set up cohesive mobile marketing plans aimed at obtaining connection with these digital consumers.
References
Bentz, M. (2015). “Marketing With 98 Percent Read-Rate and 10 More Compelling Stats”. Retrieved from https://theblog.adobe.com/marketing-with-98-percent-read-rate-and-10- more-compelling-stats/ [Accessed May 5, 2018].
Consultancy UK. (2017). “UK smartphone penetration continues to rise to 85% of adult population”. Retrieved from https://www.consultancy.uk/news/14113/uk-smartphone- penetration-continues-to-rise-to-85-of-adult-population [Accessed May 5, 2018].
E-Commerce News. (2016). “51% of UK ecommerce happened via mobile”. Retrieved from https://ecommercenews.eu/51-uk-ecommerce-happened-via-mobile/ [Accessed May 5, 2018].
Hofacker, C. F., De Ruyter, K., Lurie, N. H., Manchanda, P., & Donaldson, J. (2016). Gamification and mobile marketing effectiveness. Journal of Interactive Marketing, 34, 25-36.
OC&C Strategy. (2017). “Smartphone shopping to account for two thirds of UK e-commerce by 2020” Retrieved from https://www.occstrategy.com/en/News%20and%20Media/2017/02/The%20Mobile%20M andate%20English [Accessed May 5, 2018].
Shankar, V., Kleijnen, M., Ramanathan, S., Rizley, R., Holland, S., & Morrissey, S. (2016). Mobile shopper marketing: Key issues, current insights, and future research avenues. Journal of Interactive Marketing, 34, 37-48.
Statista. (2018a). “Percentage of households with mobile phones in the United Kingdom (UK) from 1996 to 2017”. Retrieved from https://www.statista.com/statistics/289167/mobile- phone-penetration-in-the-uk/ [Accessed May 5, 2018].
Statista. (2018b). “Forecast of the smartphone user penetration rate in the United Kingdom (UK) from 2015 to 2022”. Retrieved from https://www.statista.com/statistics/553707/predicted-smartphone-user-penetration-rate- in-the-united-kingdom-uk/ [Accessed May 5, 2018].