I decided to analyse the e-commerce Web site Ellison : an eyewear retail company from Chicago. We can see on the Home Page of the Website that they highlight the words : “Italian components, handmade in Greece”. The handmade is… Continue Reading →
Ikea is a well-known Swedish company serving millions of customers across the planet thanks to their cheap self-assembly furniture line.
Nowadays it's important for companies to use Technology as a tool of change.
All brands needs to know what consumers are thinking concerning their products. The Digital Development team of Ikea decided to create a listening hub in order to collect information and becoming a socially intelligent business. They create this Hub with the help of The Socializers.
Even if Ikea is a successful brand, they need a feedback on their products. Depending on the origin of their customers, they're not used to shares their impressions on the same support (different social media or platforms). With this listening hub, Ikea find out that for example, UK customers are more likely to use forums to discuss customer service issues and Americans customers use social media like Facebook.
Ikea is a well-known Swedish company serving millions of customers across the planet thanks to their cheap self-assembly furniture line. Nowadays it’s important for companies to use Technology as a tool of change. GOAL All brands needs to know what consumers… Continue Reading →
Welcome to your brand new blog at University of Brighton Blog Network. To get started, simply log in, edit or delete this post and check out all the other options available to you. For assistance, visit our comprehensive support site… Continue Reading →
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