Uptime report July 2017

Studentfolio has shown no downtime according to Pingdom checks, and has an average response of around 629ms from Europe.

STUDENTFOLIO UPTIME JULY 2017
Studentcentral shows several outages throughout July according to Pingdom tracking, and has an average response time of 426ms from Europe. During this period Studencentral was upgraded to Learn9.1 2016 Q4 CU3.

Studentcental uptime

outages

Turnitin News August – Update on 1st of August at 6pm GMT

On the 1st of August 2017 at around 6pm GMT the document viewer in Turnitin, which is currently where essays are reviewed and marked, will be upgraded to the new Feedback Studio. This change will be implemented across the UK, some British HEIs have moved to the Feedback Studio already, as have HEIs in the United States.

For full details of this change, please visit the eLearning Team Blog where you can read a summary of the changes and view a before-and-after comparison video: https://blogs.brighton.ac.uk/elearningteam/2017/03/30/turnitin-update-aug/

Technical FAQs:

  • Any submission points created prior to the update will transition over, they do not need to be recreated.
  • If some student assignments are marked in the current version, then they can be picked up and moderated in the new version without issue.
  • If QuickMarks are applied to a paper in the current version they will be viewable and editable in the new version they just won’t feature the marker’s initials as they were created prior to that feature being available.
  • The way that students submit to Turnitin via studentcentral will not change.
  • The way that staff create submission points/inboxes and mark work will not change.
  • The route by which students get to their eFeedback in Turnitin via My Grades will not change.
  • Changes for the most part are limited to visual improvements and mobile compatibilty for students. See this blog post for more details.
  • The option to generate a code for the Turnitin for iPad app will be available via the information “(i)” button on the right after the upgrade.

Turnitin will be unavailable from 3pm-9pm on Saturday 5th August

Turnitin have advised us that they will be carrying out maintenance on the service on Saturday 5th August, from 3-9pm. The service will be completely unavailable during this maintenance window (including the Turnitin for iPad app), and we therefore recommend avoiding scheduling submission deadlines to fall within this period.

LDAP Authentication Servers brief down-time

This morning 25/6/17 between 09:01:51 and 09:12:51 Univesity of Brighton LDAP server was refusing connections, preventing users from logging in to StudentCentral, StudentFolio and other services, such as Edublogs and possibly Sharepoint.

LDAP is the central-system that handles logging into services.

The system recovered without intervention after LDAP server started accepting connections at 09:12.

Tii News: April 26th

Turnitin and TurnitinUK were unavailable for approximately 45 minutes.  This was noticed slightly after noon, and the service was restored by 13:00.

Here is what the error looked like to our users:

screencapture image

We learned that Turnitin and TurnitinUK were down across the entire country via Twitter:

But after only approximately 45 minutes, service seemed to be back, and was quickly confirmed by Turnitin:

 

 

Tii News: March 2017

9:00am – 10:20am on 27/03/17
Turnitin was unavailable for submissions

The following error was displayed to students/staff attempting to upload any file type: “Invalid file type! Valid types are: Microsoft Word (DOC, DOCX), PowerPoint (PPT, PPTX, PPS, PPSX), Acrobat PDF, PostScript, Text, HTML, WordPerfect (WPD), OpenOffice (ODT), Rich Text Format and Hangul (HWP). Click here for more information.”
This is issue was reported to Turnitin. This issue prevented any work from being submitted between approximately 9:00am and 10:20am on Monday the 27th of March, 2017.

Turnitin unavailable Thurs 2nd Feb 2017

Thursday, 2nd of February Turnitin was unavailable from 11:00am – 12:20pm

There was an issue with the Turnitin service on from the morning to early afternoon on Thursday, 2nd of February. Students may have problems submitting work and staff may not be able to access submitted work to undertake marking.

Tii unav

This is the current error message shown when attempting to access Turnitin

The issue was immediately reported to Turnitin when reported (11:20am). Turnitin reported that the issue was resolved at 12:50pm.