Fault diagnosis: an initial diagnosis of the problem and a discussion with the user regarding the issues & possible ways forward for getting it fixed. This may involve a further visit to a student clinic or a referral to an approved, but not recommended, external support company.
System configuration: e.g. setting up your operating system & some applications to be used on the University network or maybe even some basic hardware installations.
Security assistance: this may include installing, configuring or running of anti-virus software and maybe anti-spyware or anti-malware software if needed.
These sessions are available on Tuesdays between 5-9pm at the Help Desk in Aldrich Library or Thursdays between 5-8pm in Cockcroft 105.