Key Weapon for Battle – INFLUENCERS
The clue is in the name: essentially, they are individuals who have the ability to influence the opinions or buying decisions of your target audience, largely thanks to their social media following Simpson (2015).
According Trammell & Keshelashvili (2005), influencers influence by impression management tactics and self-presentation. In addition, this idea holds central from everything that happens after that. They use their personal attributes to engage with consumers which increases their followings due to the interest created. Each influencer has a different type of appeal whether it be inspirational, analyst, activists etc. Many industries have seen the positive impact that they can have on their brand. The fashion industry, is a sector that have really capitalised on the use of influencer marketing. Boohoo Influencer Example – Jordyn Woods
A hashtag is a Metadata that helps add words to a catogery; to be a hashtag the word(s) must have the # symbol infront of it with no spacing, for example #fashionlove is correct #fashion love is not (Neff and Moss, 2016). The word will then go into the category to enable users to find your post (Neff and Moss, 2016). Check out Rebecca Hiscott blog for more detail on what hashtags are.Secondly, you might be thinking why on earth do I have to use hashtags?Bruns and Burgess argue that hashtags increase the audience level of a campagain while Saxton (2015) argued that hashtags enhance consumer engagement; Simply Measured (2014) research identified that the use of one hashtag can increase consumer engagement by 12.4% in contrast to the use of no hashtags.
Suggested The need for hashtags is heighten within Instagram as the method to find pages is to search for a hashtag; unless you know the direct name (Dobson, 2017). Minazzi (2014) further argued that businesses with high consumer engagement experience higher levels of revenue and customer loyalty; with the high costs of acquiring new customers, customer retainment is of importance (Rosenberg and Czepial, 1984).Thus, it is of importance to understand how to use hashtags effectively within an Instagram initiative (Wooldridge and Pierce, 2014).
Luckily, this blog will equip you with that information; so, you, yourself, yes you, can make an epic and memorable hashtags to fuel your Instagram marketing.
Top Tip #1: HumanisationWhen you think of social media you probably think about connecting with loved ones, friends, and friends of friends (don’t act like you haven’t stalked before). You don’t think about businesses connecting with you, aiming to be your friend, posting on your feed with language you similarly would use; humanising their campaigns to emphasise they are your friend, and that you should trust them, and should trust their product; Nielsen (2015) supports this by documenting that the most credible form of advertising is from people we know and trust. Park et al., (2015) goes a step further by conducting a study analysing language used by over 60,000 Facebook users where word clouds were created to show popular words/phrases posted by users with differing personalities (see figure 1).
In the spring of 2015, Protein World (a supplier of workout supplements) unveiled their “Are You Beach Body Ready?” campaign, renting advertising space on billboards and trains, supplemented by postings on social media – most notably via Twitter. The campaign poster included a slender, toned, young woman donned in only a bikini, asking the audience a simple question – are you beach body ready?
This move served to contradictingly both comply with and completely subvert the findings outlined by Noort and Willemsen (2011), in which the key take-away was that companies can help to mitigate damage through responding quickly and directly to negative online conversations, while striving to “improve brand evaluations by showing that they take the problems of customers seriously”. But surprisingly, not taking customers seriously (but still taking the time to respond to them) appeared to work in their favour, with the company reportedly generating an additional £1 Million in sales as a result of the backlash (Brinded, 2015). But this raises a question difficult to answer – would they have been more successful if they hadn’t taken to insulting and marginalising a large section of the public?
Interestingly though, Funk (2011) explains that the channels of social media marketing are ‘not as important for selling’ but crucial for ‘listening to customers’ and ‘communicating your brand directly and personally’. The importance of listening to customers in the modern business environment is paramount, as a positive social media presence reaches out to existing and potential future customers. Often large fashion brands can seem unreachable in terms of a personal social media presence, and this is an area to exploit for smaller brands who cannot compete with the costs of global marketing campaigns. In the modern business environment customers, more than ever, can be vocal about their opinions and experiences with a brand. For a fashion brand it is important therefore, to be transparent and create a relationship and sustainable connection with the public.When promoting a new fashion brand on social media, the most difficult challenge is to build awareness and a positive reputation with consumers. If this reputation is negative e.g. poor quality or poor customer service, this will have a detrimental effect on potential growth and success in industry. However, Morin (2014) suggests the notion that negative reviews can be good for small businesses, and that they should be embraced not feared. Especially considering that the clothing industry involves purchases which involve different fittings and sizes, therefore customer complaints and returns are likely to occur.
Social media is now a major force in today’s society with people of all ages, backgrounds and social groups. Fuchs (2014) explains that now more than ever we need to understand social media and the impact it is having on our lives and how it is such a useful marketing tool if used effectively. Fuchs 2014 book explains that people need crucial knowledge to help us navigate throughout the complex digital media landscape that is now present. This applies also to businesses, especially small businesses, as reputation is a crucial part of business enterprise risk management (Arnold, 2006). A business’ success is based on its reputation by many consumers and is measured by how much it is trusted by consumers, stakeholders and employees. When consumers hear good things about a business they are develop brand trust even before actually experiencing the businesses service. With the introduction of social media such as ‘Twitter’ consumers are able to voice their opinions on companies and brands more openly. Negative reviews on social media towards large businesses/brands are often ignored and disregarded compared to comments regarding smaller business/brands that is not so prominent in the public arena. The effect of a bad reviews/complaints broadcast on social media regarding small business can have highly detrimental effects.
Personal recommendations is an extremely important marketing tool that has the potential to significantly increase the revenue of companies but also has the ability to negatively effect a company’s revenue. However, with the rapid increase in use of the Internet and social media, negative publicity is spread very differently from ‘word-of-mouth’. Consumers are now more than likely maybe even expected to voice their opinions online with big companies notably Tesco and ASOS having twitter accounts to enable unhappy customers to scan for a deal.
Today, hashtags are used in almost all other social media platforms, such as Facebook, Instagram, Pinterest, and LinkedIn. Hashtags are widely used to define a shared context for specific events, topics, or meme (Ma et al, 2012). On most social media websites, a hashtag is translated into a clickable link that enables an easy search of tweets using the same hashtag (Suh et al, 2010). On Twitter, a frequently used hashtag amongst a large portion of its’ users could appear on the ‘trending topics’ sidebar on their website, which promotes a topic or term to an audience which extends far beyond the follower list of the person who used the hashtag. Landing on the ‘trending topics’ list is perceived as having influence or holding a status (Page, 2012).
Beyond being a bookmark for content, the hashtag serves as theScreen Shot 2016-04-05 at 11.19.51 symbol of a community (Yang et al, 2012). This virtual community is defined through the hashtag of users with the same background, the same interest, or involved in the same conversation or task.
The level at which you utilize your networks can decide how your customers interact with you. Passive use see’s Facebook pages left like brochures for customers to read at leisure or never. Somera (2014) found that 70% of corporate Facebook’s actively AFFINITY-PERSONAL-INTERACTIONrespond to their customer comments, increasing their interactivity, rather than just having regular posts. This social platform makes it easier for customers to communicate with the company, as well as with each other, beyond a transnational level. It’s up to you though, to create an algorithm that suits your brand image in order to reach your audience once you’ve gained them. According to Casas (2014), a whopping 96% of your page ‘likers’ don’t return after the initial engagement. This means that you need to get your posts into their news feeds. The more engagement you can get with your customers, the more your post’s will be prioritized on their feed. Creating the community interface style with your online presence is one way of building an active relationship with your customers and working your way into their daily feed.
The reason why brand blogging or vlogging is so influential is because it gives a sense of transparency in communication for the consumers. They share information of value that people engage upon (Chaffey & Ellis-Chadwick, 2012 p537). For instance, make-up vloggers will give positive or negative reviews on the products they’ve been using and this has significant impact on whether products are bought, this is most effective as you can see the end results with the products used – this becomes eWOM where anyone on the internet has access to what’s been said (Hung & Li, 2007).
How the consumer perceives the vlogger is critical in influencing online buyer behaviour, as trust and usefulness of product have become factors which consumers look for, with many vloggers gaining this trust from people watching (Hsiao et al, 2010).
I’m sure we all know what a ‘hashtag’ is, but what are the real benefits to your business of using and creating hashtags? To put it simply, an increased reach equals increased click rates; which means an inevitable increase in conversion rates. Studies show that tweets receive a significant increase in click rates when using 2-3 hashtags (RiteTag, 2016), if we look at a very generic hashtag, #Travel, you can see below just how much greater reach it offers than simply posting a tweet. Capture