A short item on BBC South East Today Evening News 2017 09 05 where I was asked to comment on the end of print edition of Yellow Pages. They only used a few seconds, but it was interesting to think about mass culture items that were important (such as the address book, or even the A-Z of London) – which are no longer useful when there is ubiquitous internet access
Key Weapon for Battle – INFLUENCERS
The clue is in the name: essentially, they are individuals who have the ability to influence the opinions or buying decisions of your target audience, largely thanks to their social media following Simpson (2015).
According Trammell & Keshelashvili (2005), influencers influence by impression management tactics and self-presentation. In addition, this idea holds central from everything that happens after that. They use their personal attributes to engage with consumers which increases their followings due to the interest created. Each influencer has a different type of appeal whether it be inspirational, analyst, activists etc. Many industries have seen the positive impact that they can have on their brand. The fashion industry, is a sector that have really capitalised on the use of influencer marketing. Boohoo Influencer Example – Jordyn Woods
A hashtag is a Metadata that helps add words to a catogery; to be a hashtag the word(s) must have the # symbol infront of it with no spacing, for example #fashionlove is correct #fashion love is not (Neff and Moss, 2016). The word will then go into the category to enable users to find your post (Neff and Moss, 2016). Check out Rebecca Hiscott blog for more detail on what hashtags are.Secondly, you might be thinking why on earth do I have to use hashtags?Bruns and Burgess argue that hashtags increase the audience level of a campagain while Saxton (2015) argued that hashtags enhance consumer engagement; Simply Measured (2014) research identified that the use of one hashtag can increase consumer engagement by 12.4% in contrast to the use of no hashtags.
Suggested The need for hashtags is heighten within Instagram as the method to find pages is to search for a hashtag; unless you know the direct name (Dobson, 2017). Minazzi (2014) further argued that businesses with high consumer engagement experience higher levels of revenue and customer loyalty; with the high costs of acquiring new customers, customer retainment is of importance (Rosenberg and Czepial, 1984).Thus, it is of importance to understand how to use hashtags effectively within an Instagram initiative (Wooldridge and Pierce, 2014).
Luckily, this blog will equip you with that information; so, you, yourself, yes you, can make an epic and memorable hashtags to fuel your Instagram marketing.
How great would it be to have your own personal shopper assistant without being in a store?
La Redoute have the answer to this through their live weather billboard with weather sensors for their campaigns. The sensors attached to the digital signage detect different weather changes and once the weather changes, the models outfit changes accordingly to suit the temperature. This unique concept means that consumers can gain ideas on what to buy for that particular season. Of course, some countries would have a massive variation for times it changes, as places like the UK are known for going through different season in the same week.
Top Tip #1: HumanisationWhen you think of social media you probably think about connecting with loved ones, friends, and friends of friends (don’t act like you haven’t stalked before). You don’t think about businesses connecting with you, aiming to be your friend, posting on your feed with language you similarly would use; humanising their campaigns to emphasise they are your friend, and that you should trust them, and should trust their product; Nielsen (2015) supports this by documenting that the most credible form of advertising is from people we know and trust. Park et al., (2015) goes a step further by conducting a study analysing language used by over 60,000 Facebook users where word clouds were created to show popular words/phrases posted by users with differing personalities (see figure 1).
In the spring of 2015, Protein World (a supplier of workout supplements) unveiled their “Are You Beach Body Ready?” campaign, renting advertising space on billboards and trains, supplemented by postings on social media – most notably via Twitter. The campaign poster included a slender, toned, young woman donned in only a bikini, asking the audience a simple question – are you beach body ready?
This move served to contradictingly both comply with and completely subvert the findings outlined by Noort and Willemsen (2011), in which the key take-away was that companies can help to mitigate damage through responding quickly and directly to negative online conversations, while striving to “improve brand evaluations by showing that they take the problems of customers seriously”. But surprisingly, not taking customers seriously (but still taking the time to respond to them) appeared to work in their favour, with the company reportedly generating an additional £1 Million in sales as a result of the backlash (Brinded, 2015). But this raises a question difficult to answer – would they have been more successful if they hadn’t taken to insulting and marginalising a large section of the public?
Video provides athletes with a visual and audio resource that can be used to send and receive information coaching information. Despite this, risks exist as the effectiveness of video in coaching is still debated against traditional ‘in person’ coaching as many believe ‘usefulness’ is dependent on knowledge, skills and experience of user (Weiler, 2015). Research into the use of video in mobile coaching apps suggests that niche sports can utilize this technology through video demonstrations; useful video demonstrations are helpful for skill development and safe exercise execution (Modave et al., 2015). Video demonstrations can be utilized effectively by niche sports businesses in particular given the limited availability of accredited coaches.Authors Modave et al (2015) point out some considerable barriers to standard approaches to coaching including the disparity in face-to-face access to professionals, resources needed for a personal coach, and lack of knowledge of exercise principles necessary for someone to design their own training regimen. All of these barriers create an opportunity for niche sports businesses to capitalise on the video technology available.
Interestingly though, Funk (2011) explains that the channels of social media marketing are ‘not as important for selling’ but crucial for ‘listening to customers’ and ‘communicating your brand directly and personally’. The importance of listening to customers in the modern business environment is paramount, as a positive social media presence reaches out to existing and potential future customers. Often large fashion brands can seem unreachable in terms of a personal social media presence, and this is an area to exploit for smaller brands who cannot compete with the costs of global marketing campaigns. In the modern business environment customers, more than ever, can be vocal about their opinions and experiences with a brand. For a fashion brand it is important therefore, to be transparent and create a relationship and sustainable connection with the public.When promoting a new fashion brand on social media, the most difficult challenge is to build awareness and a positive reputation with consumers. If this reputation is negative e.g. poor quality or poor customer service, this will have a detrimental effect on potential growth and success in industry. However, Morin (2014) suggests the notion that negative reviews can be good for small businesses, and that they should be embraced not feared. Especially considering that the clothing industry involves purchases which involve different fittings and sizes, therefore customer complaints and returns are likely to occur.
According to computerweekly.com:
Big data projects need to be managed. Ocado and Graydon have been figuring out how.
For around £80 per month, businesses can now gain access to some of the most powerful software ever developed. It is about the same price as a high-end home broadband package.
This is what Ocado pays for its artificial intelligence natural language processing application programming interface (API) from Google to help manage and prioritise the 2,000 emails it receives from customers every day.
Social media is now a major force in today’s society with people of all ages, backgrounds and social groups. Fuchs (2014) explains that now more than ever we need to understand social media and the impact it is having on our lives and how it is such a useful marketing tool if used effectively. Fuchs 2014 book explains that people need crucial knowledge to help us navigate throughout the complex digital media landscape that is now present. This applies also to businesses, especially small businesses, as reputation is a crucial part of business enterprise risk management (Arnold, 2006). A business’ success is based on its reputation by many consumers and is measured by how much it is trusted by consumers, stakeholders and employees. When consumers hear good things about a business they are develop brand trust even before actually experiencing the businesses service. With the introduction of social media such as ‘Twitter’ consumers are able to voice their opinions on companies and brands more openly. Negative reviews on social media towards large businesses/brands are often ignored and disregarded compared to comments regarding smaller business/brands that is not so prominent in the public arena. The effect of a bad reviews/complaints broadcast on social media regarding small business can have highly detrimental effects.
Personal recommendations is an extremely important marketing tool that has the potential to significantly increase the revenue of companies but also has the ability to negatively effect a company’s revenue. However, with the rapid increase in use of the Internet and social media, negative publicity is spread very differently from ‘word-of-mouth’. Consumers are now more than likely maybe even expected to voice their opinions online with big companies notably Tesco and ASOS having twitter accounts to enable unhappy customers to scan for a deal.