Interestingly though, Funk (2011) explains that the channels of social media marketing are ‘not as important for selling’ but crucial for ‘listening to customers’ and ‘communicating your brand directly and personally’. The importance of listening to customers in the modern business environment is paramount, as a positive social media presence reaches out to existing and potential future customers. Often large fashion brands can seem unreachable in terms of a personal social media presence, and this is an area to exploit for smaller brands who cannot compete with the costs of global marketing campaigns. In the modern business environment customers, more than ever, can be vocal about their opinions and experiences with a brand. For a fashion brand it is important therefore, to be transparent and create a relationship and sustainable connection with the public.When promoting a new fashion brand on social media, the most difficult challenge is to build awareness and a positive reputation with consumers. If this reputation is negative e.g. poor quality or poor customer service, this will have a detrimental effect on potential growth and success in industry. However, Morin (2014) suggests the notion that negative reviews can be good for small businesses, and that they should be embraced not feared. Especially considering that the clothing industry involves purchases which involve different fittings and sizes, therefore customer complaints and returns are likely to occur.
How AI is disrupting the role of call centres and call centre staff.
One of the most hotly debated subjects at this year’s World Economic Forum in Davos concerned the risks posed by technology to jobs, political stability and cyber security.
The development of bots and automated messaging is already changing the world of call centres, which are often thought to be one of the company departments most at risk of becoming obsolete in a world of artificial intelligence (AI).
According to computerweekly.com:
Big data projects need to be managed. Ocado and Graydon have been figuring out how.
For around £80 per month, businesses can now gain access to some of the most powerful software ever developed. It is about the same price as a high-end home broadband package.
This is what Ocado pays for its artificial intelligence natural language processing application programming interface (API) from Google to help manage and prioritise the 2,000 emails it receives from customers every day.
Brighton Business School: Lunchtime Seminar: Sue Greener & Asher Rospigliosi
“Talking about teaching”
Students tell us they want more contact – what do they do with it? Learners have mobile devices, pen and paper are less visible, but how are the devices being used for learning? With the new cascade/curriculum design discussions suggesting students start with more contact to develop skills for more independent learning later in their study: this session involves talking with colleagues about how we encourage student learning in and out of class. Particular focus on note-taking, active reading, engagement with text, blogging, revision and a deeper engagement with what learners study.
Wednesday 8th February
1.00 to 2.00
Mithras House Room M138
I finally got round to seeing Haneke’s amazing and painful White Ribbon. The quiet rural, feudal life is repeatedly unsettled by events. Some have a clear cause and others are left a mystery. uncomfortable relationships are everywhere, so the gentle courtship between a nanny and the school teacher is a comfort. Though the teachers status is ambiguous as he is the narrator the film, in some future, post war time.
Bradshaw in the Guardian sees the power relationships and the brutal patriarchy at play, as well as gentle humour. He concludes:
“In the end, there is no solution to the mystery; it could be that history and human agency are unknowable, untreatable, or it could be that the Nazi generation grew up with unexpired resentment and the frustration of not getting a solution – and the director wishes us to hear the malign echoes of that word. This is a profoundly disquieting movie, superbly acted and directed. Its sinister riddle glitters more fiercely each time I watch it.”
“What are the lessons we’re meant to draw from the film, Haneker’s first in German for over a decade? One is surely about the brutality of a certain kind of authoritarian male: some of the scenes in which the Doctor talks down to his female colleague display levels of cold misogyny that will have viewers blanching”
Social media is now a major force in today’s society with people of all ages, backgrounds and social groups. Fuchs (2014) explains that now more than ever we need to understand social media and the impact it is having on our lives and how it is such a useful marketing tool if used effectively. Fuchs 2014 book explains that people need crucial knowledge to help us navigate throughout the complex digital media landscape that is now present. This applies also to businesses, especially small businesses, as reputation is a crucial part of business enterprise risk management (Arnold, 2006). A business’ success is based on its reputation by many consumers and is measured by how much it is trusted by consumers, stakeholders and employees. When consumers hear good things about a business they are develop brand trust even before actually experiencing the businesses service. With the introduction of social media such as ‘Twitter’ consumers are able to voice their opinions on companies and brands more openly. Negative reviews on social media towards large businesses/brands are often ignored and disregarded compared to comments regarding smaller business/brands that is not so prominent in the public arena. The effect of a bad reviews/complaints broadcast on social media regarding small business can have highly detrimental effects.
Personal recommendations is an extremely important marketing tool that has the potential to significantly increase the revenue of companies but also has the ability to negatively effect a company’s revenue. However, with the rapid increase in use of the Internet and social media, negative publicity is spread very differently from ‘word-of-mouth’. Consumers are now more than likely maybe even expected to voice their opinions online with big companies notably Tesco and ASOS having twitter accounts to enable unhappy customers to scan for a deal.
Today, hashtags are used in almost all other social media platforms, such as Facebook, Instagram, Pinterest, and LinkedIn. Hashtags are widely used to define a shared context for specific events, topics, or meme (Ma et al, 2012). On most social media websites, a hashtag is translated into a clickable link that enables an easy search of tweets using the same hashtag (Suh et al, 2010). On Twitter, a frequently used hashtag amongst a large portion of its’ users could appear on the ‘trending topics’ sidebar on their website, which promotes a topic or term to an audience which extends far beyond the follower list of the person who used the hashtag. Landing on the ‘trending topics’ list is perceived as having influence or holding a status (Page, 2012).
Beyond being a bookmark for content, the hashtag serves as theScreen Shot 2016-04-05 at 11.19.51 symbol of a community (Yang et al, 2012). This virtual community is defined through the hashtag of users with the same background, the same interest, or involved in the same conversation or task.
First, we have to understand the purpose of the program. What are we trying to achieve? What are we trying gain? If we don’t know this then we are potentially throwing money at something with no guaranteed return. Nunes & Drèze (2006a) give five core strategic drivers for the use of loyalty programs.
Encouraging additional purchases. Goods and services where consumption is flexible can be increased easily. Valued rewards, such as buy 4 get the 5th free, can lead to accelerated purchases by consumers and in turn increased overall consumption levels.
Collection of customer data and consumer behaviour insights. The greater the amount of information held about a customer the more effectively and personally they can be targeted.
Gain greater customer share.Encouraging customers to consolidate more purchases with a specific company rather than multiple ones.
Reduce churn rate. Preventing customers from defecting to other companies by providing something others cannot offer. In other words, locking them in.
Generate a profit. Besides revenues being boosted through additional sales, reward points can be sold on to other business to use as rewards for their own customers.
How Phones have evolved with Marketing…Mise en scène; Imagine you are in town waiting for a bus. It’s evening time, so of course the bus stop is packed out with dreary commuters trying to return home. There are a vast number of differences between each of them, for example, attire career, salary, home, family etc. But the majority of the time, they do share a common trait. They are preoccupied. Sure they may glance up occasionally to check how long they will be idle for, but the majority of the time they will be on their mobile phone or tablet.There is no doubt mobile phones have revolutionised the fabric of our society, for the better, right? Surely the main purpose of the mobile phone is to help individuals and better society? (Insert iRobot reference) Perhaps not, especially in the eyes of the older generation. This post is essentially delving down into how and why society has become addicted to looking down. Are phones the proverbial wolf in sheep’s clothing as Tenner (1997) believed, And how are businesses cashing in on this?
The level at which you utilize your networks can decide how your customers interact with you. Passive use see’s Facebook pages left like brochures for customers to read at leisure or never. Somera (2014) found that 70% of corporate Facebook’s actively AFFINITY-PERSONAL-INTERACTIONrespond to their customer comments, increasing their interactivity, rather than just having regular posts. This social platform makes it easier for customers to communicate with the company, as well as with each other, beyond a transnational level. It’s up to you though, to create an algorithm that suits your brand image in order to reach your audience once you’ve gained them. According to Casas (2014), a whopping 96% of your page ‘likers’ don’t return after the initial engagement. This means that you need to get your posts into their news feeds. The more engagement you can get with your customers, the more your post’s will be prioritized on their feed. Creating the community interface style with your online presence is one way of building an active relationship with your customers and working your way into their daily feed.