From ComputerWeekly.com:
How AI is disrupting the role of call centres and call centre staff.
One of the most hotly debated subjects at this year’s World Economic Forum in Davos concerned the risks posed by technology to jobs, political stability and cyber security.
The development of bots and automated messaging is already changing the world of call centres, which are often thought to be one of the company departments most at risk of becoming obsolete in a world of artificial intelligence (AI).
Source: How AI is disrupting the role of call centres and call centre staff