How AI is disrupting the role of call centres and call centre staff.
One of the most hotly debated subjects at this year’s World Economic Forum in Davos concerned the risks posed by technology to jobs, political stability and cyber security.
The development of bots and automated messaging is already changing the world of call centres, which are often thought to be one of the company departments most at risk of becoming obsolete in a world of artificial intelligence (AI).
Source: How AI is disrupting the role of call centres and call centre staff
According to computerweekly.com:
Big data projects need to be managed. Ocado and Graydon have been figuring out how.
For around £80 per month, businesses can now gain access to some of the most powerful software ever developed. It is about the same price as a high-end home broadband package.
This is what Ocado pays for its artificial intelligence natural language processing application programming interface (API) from Google to help manage and prioritise the 2,000 emails it receives from customers every day.
Source: Big data projects need business input and careful management
Brighton Business School: Lunchtime Seminar: Sue Greener & Asher Rospigliosi
“Talking about teaching”
Students tell us they want more contact – what do they do with it? Learners have mobile devices, pen and paper are less visible, but how are the devices being used for learning? With the new cascade/curriculum design discussions suggesting students start with more contact to develop skills for more independent learning later in their study: this session involves talking with colleagues about how we encourage student learning in and out of class. Particular focus on note-taking, active reading, engagement with text, blogging, revision and a deeper engagement with what learners study.
Wednesday 8th February
1.00 to 2.00
Mithras House Room M138